Radhika Pullakhandam

ac8797@r.postjobfree.com

647-***-****

SUMMARY

* ***** ** ********** ** implementing declarative Salesforce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Strong knowledge in customized Case Management with Validation Rules, Escalation Rules Approval Process, workflow, Lightening, Reports and Dashboards for auto lead routing, lead escalation and Email Alerts.

Expertise in Development using Apex Language, VisualForce Pages, Classes, Controllers, Triggers.

Over 8 years of experience in Verification and Validation/QA at various levels.

Excellent working knowledge of System Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) with emphasis on Testing and requirement gathering phases.

Experienced working on Agile methodology, C/C++ and JAVA, Apex coding, Visualforce pages.

Expertise in reviewing function requirement documents and preparing test cases. Execute the test cases and document the results.

Well-known with all the stages of Defect Tracking Life Cycle (DTLC). Opening the defect; assigning to development team; re-test; close or re-open.

Experience in bug reporting and tracking applications such as Quality Center, Bugzilla, Test Director, JIRA.

Actively participated in team meetings, Participated in root cause defect analysis.

Involved in full life cycle of change process – Identifying the gap; developing the requirement documents, develop, test and evaluate.

Performed various functional, integration, regression and system testing.

Creative problem solver with advanced analytical, planning, and scheduling skills with a focus on timely delivery.

Good Knowledge and hands-on experience with Oracle (SQL/PLSQL), SQL Server.

An excellent team member with

An ability to perform individually as well as ability to work in-group

Excellent problem solving with good analytical and programming skills

Good time management and strong communication skills

Hard working and high level of motivation.

Quick leaner and initiative to learn new technologies and tools quickly.

Good management and coordinating skills

EDUCATION

Bachelor of Technology in Electronics and Instrumentation Engineering, Jawaharlal Nehru Technological University (JNTU), Hyderabad, India

Post Graduate Diploma in Computer Application Development from National Institute of Information Technology, Hyderabad, India

TECHNICAL SKILLS SUMMARY

Salesforce Apex Language, Salesforce Lightening, Apex Trigger, Apex Scheduler, Visualforce (Page, Component & Controllers), Apex Data Loader, SOQL, SOSL

Testing and Reporting Tools HP Test Director/Quality Center 10, Quick Test Pro 9.0, Bugzilla, JIRA, CANTATA 3.1, Selenium 2.8.0

Testing Artifacts Test Plans, Test Strategy, Test Cases, Test and Defect Summary Reports

Database Oracle 11g/10g/9i, SQL Server, MS Access

Languages Apex coding, Visualforce pages, C, C++, JAVA and UNIX, SQL/PLSQL

Project Methodologies V Model, Waterfall and Agile

Version Control / Backup Utility PVCS

PROJECTS SUMMARY

Client: CIBC

Duration: Feb 2017 – Mar 2019

Salesforce Developer/Administrator

Worked with the user group for requirement gathering throughout the planning and implementation.

Implemented the requirements on Force.com platform using Eclipse.

Created new User Accounts and assigned Profiles as per their role in role hierarchy.

Defined Org wide default to restrict access from users.

Customized Page layouts in Lightning for Standard/Custom objects and assigned Record Types.

Expertise in SFDC Development using Lightning Application, Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Tabs, Profiles, Creating Roles, Org - Wide default, Sharing rules, validation rules.

Created Data Validation rules and Formulas as per business requirement.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Help users with Chatter teams/Groups and follow application as well.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Lightning Components, Lightening process builder, HTML, Apex Triggers, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading.

Client: THALES Rail Signaling Solutions Canada

Title: Rail Signaling projects (Convergence, Edmonton, FLNY, Hong Kong, West Virginia, Walt Disney, Hyderabad Metro)

Duration: Nov 2012 – Feb 2017

Description: Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defense, transportation and security markets.

Salesforce Developer/Administrator

Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

Created profiles, Roles based on Organization role hierarchy and implement record level and field level security and configured their sharing settings.

Created workflow rules and defined related tasks, time triggered tasks, email alert, field updates to implement business logic.

Built user specific home pages with lightening app builder as per the user profile requirements.

User input screens customized for phone and tablet based on requirements using lightning app builder.

Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.

Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.

Analyzing different business reports and customization of those reports in sales force.

Used force.com developer toolkit including Apex classes, Apex triggers and visualforce pages to develop custom business

Created and used Email templates in HTML and Visual force.

Developed Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.

Expertise in SFDC Development using Lightning Application, Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Tabs, Profiles, Creating Roles, Org - Wide default, Sharing rules, validation rules.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Create new objects and fields, configure page layouts and Lightning pages.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Experience using Lightning Process Builder and Visual Workflow.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Lightning Components, Lightening process builder, HTML, Apex Triggers, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading.

Verification and Validation Specialist

Working on Urban Rail projects for various International projects such as R&D, Edmonton, FLNY, Hong Kong, West Virginia, Walt Disney, Ottawa, Hyderabad Metro.

Tested on integrated simulated systems (ATS automated train supervision, ZC Zone Controller, VOBC Vehicle On Board Controller) in Lab as part of system testing.

Worked directly with business owners and external vendors to gather business requirements.

Analyze requirement documents and create test cases according to test plan. Perform functional testing and integration testing for the CBTC based subway signaling system, especially on the Zone Controller subsystem

Responsible for various activities like creating test plan, test case design based on requirement using IBM Doors for integrated system and subsystem, writing manual test cases, reviews, preparation of test data, test case execution, defect management including logging and tracking defects.

Participated in periodic Planning and Improvement Assessment Meetings to contribute for better performance in testing different MODS handled in respective releases

Analyzed all defects with developer in source code level and communicated status to project leaders

Make test plan for each new release software to cover all fixed issues and new implemented functionalities

Build scripts that outputs important business metrics. Involved in altering and enhancing test scripts.

Investigate defects, escalate defects root cause and track all found defects with CQ.

In-depth knowledge of machine learning concepts and implementation.

Experience with newly developed tool ATO (C/C++) used to automate manual work.

Client: Nightingale MD, Markham

Title: NMD Health Plan

Duration: Jun 2012 - Oct 2012

Description: Largest Medical Assistance (Medicaid) managed care health plan serving medical Assistance recipients. Key Stone is implementing Facets to manage their healthcare needs.

Quality Analyst:

Design and execute Test Plans, Test Cases and Test Steps for all the modules.

Created and executed automated test scripts in Selenium.

Closely interacted with customer during requirement changes (CRs) and test results validation.

Implemented the whole life cycle of QA methodology starting from planning, creating, executing reporting and tracking the defects using Test Director.

Monitored defect tracking for each module in Test Director, ensuring proper follow-through and resolution of issues.

Designed, Communicated, and enhanced QA testing plan for the application.

Performed back-end testing by extensive DATA validation using SQL queries and back-end testing.

Developed SQL and PL/SQL code, migrate to test and model office environment to perform unit and integration testing.

Manually Conducted Positive and Negative testing.

Involved in User Interface testing, Usability Testing, Functionality Testing and Smoke Testing of the application.

Conducted User Acceptance Testing before the initial release when the project reached the final phase prior to deployment.

Environment: WINDOWS, JAVA, Oracle 11g, HTML, XML, JavaScript, Selenium.

Client: Maple Leaf Foods

Title: ProcureWeb

Duration: Sep 2009 – May 2012

Description: A web based supply chain Execution solution for business to business e-commerce. This enables producers, logistics providers & buyers to fine-tune their production, shipments & procurements. Producers in the chain can view not only their customers' requirements but also demand information of their customers to manage production and improve capacity utilization.

Quality Analyst:

Created manual Test cases to validate the functionality

Created test Scenarios and executed to test business requirements.

Processing in a stand-alone environment. Involved in Regression testing of application.

Developed and executed Test Scripts and Test cases. implemented regression testing is in various phases of testing.

Managed daily defect triages

Created and maintained test documentation standards

Worked with application team developers to resolve defects.

Developed unit test cases and automated them using PL/SQL procedures and UNIX shell scripts to run along with batches to reduce or eliminate manual testing effort.

Performed regression testing for fixes using HP Quick Test Professional (QTP)

Identified and reported software defects using TestDirector

Provided UAT Support and Production Defect Analysis Support through the Life Cycle.

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