Customer Service Sales

Raymond M. McKee

**** ****** *** # ***, **********, CA 95825, 650-***-****, ************@***.*** OBJECTIVE Looking for a challenging position with opportunities for personal growth and career advancements. COMPUTER SKILLS

- Windows - Office - Word - Excel - Explorer - Chrome

- Lawson, Oracle, and QuickBooks financial programs.

- Back Office Support Systems (BOSS), Business Life Cycle Systems (BliS), Remedy Desk, OneView, and FactorSoft data bases.

- Type: 55-60 wpm and 10-key.

EDUCATION

- Carlmont High School, Belmont, CA (09/87 – 06/91. 1991 Graduate)

- Foothill Community College, Los Altos Hills, CA

Major: Computer Science - Minor: Accounting (09/92 – 03/93. Non-graduate) EMPLOYMENT HISTORY 09/12 – 05/16 Account Executive/Accounts Receivable (Collections) Rep Bay View Funding, Santa Clara, CA

• Responsible for up to 30 assigned clients, with credit lines from $20K to $200K+

• Managed client accounts and their customer's receivables

• Made payment status calls on invoices 40 to 90 days old, noting all actions on company a wide database

• Provided invoices and supporting documents to debtors for proof of debt

• Kept good client and debtor relations through phone calls and emails

• Assisted responsibilities included credit reviewing to determine worthiness for advanced loan funding's, identify and report internal misapplied and unidentified payments received, and delivered company mail to post office on a weekly bases 11/10 – 12/11 Collections Support

Arvato Finance @ Google Inc, Mountain View, CA

• Answered departmental emails from clients with basic account or invoice request within a 48 hour SLA agreed deadline

• Partially responsible for printing and mailing over 12,000 invoices each month

• Assisted other collectors with client emails

• Assisted in providing monthly aging's for eight agencies, responsible for numerous companies, for a different product each week of the month 09/10 – 11/10 Accounts Receivable (Collections) Representative Kelly Services @ Unitek College, Fremont, CA

• Collections on student's loans

• Made calls or scheduled appointments in the Finance Office of the training school for students with late and unpaid student loans for tuition reimbursements

• Made decisions to have accounts sent to an outside collections agency or to have a student removed from classes and training

References can be furnished upon request. Page 1 of 2 Raymond M. McKee

8200 Center Parkway # 3, Sacramento, CA 95823, 408-***-****, ************@***.*** 05/04 – 09/09 Accounts Receivable (Collections) Specialist WebEx Communications Inc/Cisco Systems, Santa Clara, CA

• Duties included being a part of an in-bound phone team, responsible for answering and assisting customer with billing, invoicing, service, and contract issues

• Also assisted customers with taking payments for their service subscriptions and additional services used

• Worked with related departments (sales, contract management, billing, and the client service group) to investigate and rectify account issues for continued payment and customer satisfaction

• Before departmental restructuring, I was assigned a specific alpha range of clients which I was responsible for the receipt and distribution of mail and correspondences received through the bank's remittance lock box address, other than actual payments. 11/03 – 05/04 Consumer Collections Rep

KeyPoint Credit Union

• Working in a call center, assisting auto load customers with re-payment of loans

• Working off an aging list to make contact with delinquent clients regarding their loan balances

• Assisting delinquent customers with restructuring of their loan terms

• Recommending and proposing eligible customers for loan re-financing when necessary

• Determined when delinquent loans should be set as default loans

• Set accounts up for skips, traces, and for further escalated collection actions when necessary as well

04/01 – 10/03 Collections Analyst (Accounts Receivable) Mercury Interactive Corporation

• Handles overf 550 accounts, worth over $15 million in the United States and Canada

• Extensive tracking on Excel spreadsheets

• Tracked aging (by formulas) and recorded current status, all on Excel

• Researched accounting on Lawson Data Systems

• Direct contact with the sales field and project management to resolve open issues/disputes

• Became very familiar with foreign and domestic tax laws in different states and Providences.

09/00 – 03/01 Accounts Receivable/Collections

Exodus Communications

• Handling of over 400 accounts

• Reconciled disputes and maintenance of delinquent accounts

• Customer service

• Collecting

• Data entry

References can be furnished upon request. Page 2 of 2

Contact this candidate