Administrative Assistant Customer Service
Resume:
EUNICE REID
******.*.****@*****.***
1
Hardworking and diplomatic administrative assistant with over 30 years of experience in customer service and relationship management in large to small businesses.
Strong Interpersonal
Multi-task Priorities
Self-motivated
Integrity
Tact/Diplomacy
Positive Relationships
Deadline Driven
Adaptable
Take on Challenges
Numerous Certifications
Coordinate Logistics
Accurate Data Entry
Word/Excel/PowerPoint
Simply Accounting
AS400 Database
KEY SKILLS
CUSTOMER SERVICE
Inquiries and complaint management
Order processing and support facilitation
Acted as primary point of contact for pharmacists for advice on health and wellness programs, tools and services regarding membership processes and supplies required
Worked as a Telephone Conservation Specialist with Independent Order of Foresters where I exceeded my goals of business saved by reselling lapsed or orphan accounts o Received monthly business saved awards on an average of six months of each year in that position within a group of 6 Telephone Conservation Specialists
Supervised a group of 12 in an outbound call centre for Crown Life financial scheduling appointments for our Financial Advisors
ADMINISTRATION
Accurate data entry and updates on company website
Completed Accounts Payable/Accounts Receivable, purchase orders, invoicing, job costing and expense reports
Answered, directed and screened all incoming calls
Assisted in streamlining the internal ordering process for wireless devices for company and all subsidiaries which significantly reduced internal costs
Managed all aspects of office supply tasks including annual selection of supplier and item selection of contract for an efficient office
Oversaw and posted career position openings in pharmacies on the website, Monster & Workopolis EVENT MANAGEMENT
Assisted in organization of events for various clients including large financial institutions, athletic facilities, clubs and societies
o Arranged venues, travel, entertainment and client scheduling and volunteers
Scheduled business meetings and special events, coordinated logistics and assembled materials
Spearheaded all aspects of training sessions for pharmacists within the Katz group of pharmacies EUNICE REID
******.*.****@*****.***
2
RELEVANT WORK EXPERIENCE
Administrative Assistant Driveway Snow Team 2018 - Present Customer Service National Nutrition 2017 - 2018
Accounting/Administrative Assistant Milne Corporate Consultants 2010 – 2015 Administrative Assistant/Receptionist Remedy’s RX 2008 – 2009 Executive/Personal Assistant Canadian Scooter Corp 2007 – 2008 Administrative Assistant, VP of Pharmacy Katz Group Canada Ltd 2000 – 2007 Telephone Conservation Specialist Independent Order of Foresters 1983 - 1989 VOLUNTEER ACTIVITIES
Canvasser Heart & Stroke 2014
Canvasser Heart & Stroke 2013
Canvasser Multiple Sclerosis 2013
EDUCATION/PROFESSIONAL DEVELOPMENT
Business Administration Diploma Everest College – Newmarket 2014 MS Office 2010 Literacy Canada
Certificate in Supervisory Skills Humber College
Professional Telephone Skills Career Track
Managing Multiple Projects & Deadlines Skill Path
Front Desk Superstar Skill Path
Assertive Communications Skills for Women Skill Path Fraternal Insurance Counselor Independent Order of Foresters
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