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Administrative Assistant Customer Service

Location:
Orillia, Ontario, Canada
Posted:
April 27, 2019

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Resume:

EUNICE REID

647-***-****

ac8780@r.postjobfree.com

1

Hardworking and diplomatic administrative assistant with over 30 years of experience in customer service and relationship management in large to small businesses.

Strong Interpersonal

Multi-task Priorities

Self-motivated

Integrity

Tact/Diplomacy

Positive Relationships

Deadline Driven

Adaptable

Take on Challenges

Numerous Certifications

Coordinate Logistics

Accurate Data Entry

Word/Excel/PowerPoint

Simply Accounting

AS400 Database

KEY SKILLS

CUSTOMER SERVICE

Inquiries and complaint management

Order processing and support facilitation

Acted as primary point of contact for pharmacists for advice on health and wellness programs, tools and services regarding membership processes and supplies required

Worked as a Telephone Conservation Specialist with Independent Order of Foresters where I exceeded my goals of business saved by reselling lapsed or orphan accounts o Received monthly business saved awards on an average of six months of each year in that position within a group of 6 Telephone Conservation Specialists

Supervised a group of 12 in an outbound call centre for Crown Life financial scheduling appointments for our Financial Advisors

ADMINISTRATION

Accurate data entry and updates on company website

Completed Accounts Payable/Accounts Receivable, purchase orders, invoicing, job costing and expense reports

Answered, directed and screened all incoming calls

Assisted in streamlining the internal ordering process for wireless devices for company and all subsidiaries which significantly reduced internal costs

Managed all aspects of office supply tasks including annual selection of supplier and item selection of contract for an efficient office

Oversaw and posted career position openings in pharmacies on the website, Monster & Workopolis EVENT MANAGEMENT

Assisted in organization of events for various clients including large financial institutions, athletic facilities, clubs and societies

o Arranged venues, travel, entertainment and client scheduling and volunteers

Scheduled business meetings and special events, coordinated logistics and assembled materials

Spearheaded all aspects of training sessions for pharmacists within the Katz group of pharmacies EUNICE REID

647-***-****

ac8780@r.postjobfree.com

2

RELEVANT WORK EXPERIENCE

Administrative Assistant Driveway Snow Team 2018 - Present Customer Service National Nutrition 2017 - 2018

Accounting/Administrative Assistant Milne Corporate Consultants 2010 – 2015 Administrative Assistant/Receptionist Remedy’s RX 2008 – 2009 Executive/Personal Assistant Canadian Scooter Corp 2007 – 2008 Administrative Assistant, VP of Pharmacy Katz Group Canada Ltd 2000 – 2007 Telephone Conservation Specialist Independent Order of Foresters 1983 - 1989 VOLUNTEER ACTIVITIES

Canvasser Heart & Stroke 2014

Canvasser Heart & Stroke 2013

Canvasser Multiple Sclerosis 2013

EDUCATION/PROFESSIONAL DEVELOPMENT

Business Administration Diploma Everest College – Newmarket 2014 MS Office 2010 Literacy Canada

Certificate in Supervisory Skills Humber College

Professional Telephone Skills Career Track

Managing Multiple Projects & Deadlines Skill Path

Front Desk Superstar Skill Path

Assertive Communications Skills for Women Skill Path Fraternal Insurance Counselor Independent Order of Foresters



Contact this candidate