Kimberly S. Madden

Raleigh, NC 919-***-**** LinkedIn.com/in/kimberly-madden-78000az47 ac877n@r.postjobfree.com

Human Resources Manager

Business Management Human Resources Strategic Planning

Highly organized and results-driven professional with more than 20 years’ experience facilitating human resource management activities, leadership development, work culture, and labor relations. Proven record of success multi-tasking and implementing process improvements to drive strategic goals and operational excellence. Excel in restructuring employee programs, cultivating inclusive work environments, and enforcing process integrity. Technical proficiency in MS Office (Word and Excel), PeopleSoft, Oracle, and Kronos.

Recruiting & Retention

Payroll & Benefits

Talent Acquisitions

Employee Relations

Conflict Management

Training & Development

Leadership Development

Cross-functional Communication

Performance Management

Relationship Management

Strategic Partnership

Regulatory Compliance

PROFESSIONAL EXPERIENCE

Millennium Hotels, Durham, NC 2018 –

Director of Human Resources

Ensure compliance of Human Resources and State/Federal polices and laws. Bring a thorough understanding of relevant labor and employment laws. Develop and adhere to HR budget in accordance with Hotel budget and P&L.

Coordination of employee safety programs to involve safety committee, communications & training. Responsible for Workers’ Compensation for Hotel. Hire for all departments in Hotel.

Manage all orientation and on-boarding process for all new employees. Administrator of benefit programs in accordance with corporate initiatives.

Address performance concerns, counseling, disciplinary action, review systems to maintain high level of performance and quality.

Strategic planner with Executive Committee to ensure initiatives and management development are in place.

LOWE’S HOME IMPROVEMENT, Raleigh, NC 1997 – 2018

Human Resources Manager

Champion diversity and inclusion across various store locations. Strategically design and implement effective employee benefit programs, including 401K enrollment, stock purchase, and insurance. Steer onboarding initiatives, training, and interviews for new hires. Fully engage with employee relations and legal counsel to resolve sensitive employee issues in accordance with local and federal laws. Interface with management to determine staffing requirements, training needs, and compensation packages. Advise senior leaders on succession planning and leadership development for career advancement. Integrate with strategic partners to recruit and train employees with disabilities. Coach and mentor team members on regulatory compliance and procedures.

Team lead of 5 HR Managers in Market. Support of Managers in training, development, policy, and employee relations.

First contact for “New In Role” HR Managers.

Key Achievements

Orchestrated new payment and compensation program; revamped the hiring process which enabled managers to pay employees based on experience and education.

Influenced development of internal policies and enforced compliance with federal regulations; presented employee relations and modifications to labor laws impacting the retail and public sector during training sessions.

Spearheaded local recruiting events in partnership with state colleges; contributed to accomplishing annual corporate staffing goals and objectives.

Recognized by North Carolina Department of American Legion for employing Veterans; earned annual achievement award for Employer of the Year in 2004.

HURRICANE HOLIDNGS, INC., Raleigh, NC 2005 – 2015

Expeditor

Monitored and anticipated customers’ needs, responded to inquiries, and processed cash and credit transactions. Calculated end of shift cash flow, across credit card and cash purchases. Delivered professional and courteous customer service in high-pressure situations. Communicated effectively with team members and customers.

EDUCATION & CREDENTIALS

HR Concentration Certificate, Fayetteville Community College, Fayetteville, NC

Business Management Coursework, Louisiana State University, Shreveport, LA

SHRM Certified Professional Professional in Human Resources Society of Human Resource Managers

HRCI Professional in Human Resources Raleigh-Wake HRMA Member

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