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Customer Service Civil Engineering

Scarborough, Ontario, Canada
April 27, 2019

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ABHISHEK PAL H: 437-***-**** 26 Regina Street Central London, London, ON N5Y 3B6 Multi-talented, versatile young professional with 2 years' experience in highly-effective conflict resolution and persuasive communication techniques.Adept at operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in Training and Recruitment department. Excels at building customer loyalty and repeat business. Enthusiastic about supporting business success.

Wrien and oral communication skills

Sales expertise

Documentation familiarity

Verbal/wrien communication

Customer- and service-oriented


Ability to mediate disputes


Customer Service Representative

02/2015 - 04/2016

Ensure accurate and detailed problem documentation/ticketing. Provide timely escalation and follow-up with support groups and customers.

Identify and escalate wide-impact or potential wide-impact outages. Build ongoing support proficiency for other skills and applications. Answered customer enquiries efficiently and professionally. Dealt with customers on call with telephone ethics. Built client relations and maintained Organization's integrity by helping the customers.

Hcl Technologies, Tower-2 Noida, UP

Human Resources Assistant

Developed and maintained documentation for new hires, training materials and benefits.

Processed final paychecks and required documents for employee exit interviews.

Provided director with monthly, quarterly and weekly reports. Planned corporate events, conventions, meetings and gatherings. Reviewed employee time sheets for accuracy and maintained accurate records in QuickBooks.

Trained and developed team members on HR and administrative functions.

Walmart London, Ontario


08/2017 - 08/2018

Dealing with customers and helping them in locating merchandize within the store.

Helping customers to check price of the items and arranging products for easy access for the customers.

Provide help to the customers when needed and operate cash registrar when needed.

Understanding the product and explaining it to the customers and handle Summary



proper labeling and pricing of the store.

Proactively identified and solved complex problems that impacted operations management and business directions.

Evaluated and processed customer returns and helped customers make alternate sections.

ICL, India, Kurukshetra Kurukshetra

Civil Engineering


Fanshawe College - School of Digital and Performing Arts London, ON PGDM in Construction Project Management


Fanshawe College - School of Digital and Performing Arts London, ON PGDM in Human Resource Management


Education and Training

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