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Mark Burroughs

Trussville, AL **173 • 305-***-****

linkedin.com/in/mark-burroughs-269a7831

ac875e@r.postjobfree.com

Senior Operations Executive

Medical Practice Management / New Business Development / Medical Sales and Marketing Health, Fitness, and Wellness Coaching / Advertising and Brand Management Dynamic operations expert with 15+ years of cross-industry success driving innovation and growth as a hands- on leader, mentor, and coach. Analytical strategist with a talent for identifying and capturing opportunities to forge new partnerships, expand existing offerings, and engage diverse audiences within the medical sphere. Visionary sales leader dedicated to advancing health and wellness through the discovery, promotion, and application of new clinical technologies. Articulate communicator adept at cultivating lasting relationships with patients, vendors, clinicians, and employees across all organizational levels. Areas of Expertise:

Strategy, Vision, and Mission Planning

P&L Management / Financial Analysis

Project and Program Management

Strategic Business Partnerships

Staff Recruitment and Team Building

Marketing and Advertising Campaigns

Performance Analysis and Improvement

Quality and Regulatory Compliance

Professional Experience

A-Team Fitness – Birmingham, AL

Owner / Operator / Physical Trainer (2014 to Present) Established a wellness organization specializing in the delivery of tailored 45-day transformation plans; currently provide executive leadership while continuing to supply clients with direct support. Develop and administer operating budgets, outreach programs, and social media marketing strategies. Deliver a wide range of fitness services, such as nutritional counseling, high-interval training, cross-fit training, and customized corporate wellness programs. Maintain health data in strict adherence to federal regulations. Revive Vitality – Birmingham, AL

Director of Operations (2017 to 2018)

Co-founded and led a specialty medical practice in close partnership with the CEO, owner, and executive team; executed the corporate vision of applying cutting-edge medical innovation to build healthy communities. Governed all aspects of daily operations, from staffing and training to marketing and financial analysis. Empowered clinical and administrative staff to exceed patient expectations through the implementation of new support systems, training opportunities, and tools. Collaborated with leaders across all core areas, including human resources and billing, to ensure practice alignment with the overarching mission for patient care.

Grew a new healthcare start-up into a profitable entity that outperformed revenue goals and achieved positive cash flow within the inaugural year.

Secured $25K+ in monthly residual revenue by working closely with the customer care team to cultivate lasting patient relationships.

Boosted clinical efficiency by analyzing patient flow to optimize departmental staffing and introduce new physician scheduling protocols.

Mark Burroughs

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Strengthened organizational performance through the implementation of key indicators and metrics; completed regular evaluations and coached staff in best practices.

Cut costs, analyzed market competitors, and deployed aggressive development strategies in support of sustainable operations.

National Male Medical Clinics – Dallas, TX / Birmingham, AL Medical Sales Manager (2011 to 2017)

Coordinated medical sales activities within a large territory in support of a specialty healthcare organization with clinical locations across three states.

Forged a strong network of clinical partners, investors, and physicians to drive the achievement of short- and long-range revenue goals while providing operational leadership to sales teams. Interviewed, screened, and hired new talent; served as an educational resource to all levels of staff. Maintained accountability for budgets and negotiated cost-effective contracts to secure financial gains.

Opened two new business locations and generated $3.5M+ in gross sales revenue each year throughout tenure.

APX Alarm Security Solutions Inc. – Boston, MA / Miami, FL Area Manager (2008 to 2011)

Earned a rapid promotion into a position of senior leadership and built a high-performance team of 45 door-to- door sales professionals focused on improving the client experience. Encouraged the achievement of high-reaching sales goals by administering targeted training in sales communication, closing, and client relations. Attracted top talent and administered regular performance reviews to ensure continuous improvement. Mobilized technical support for complex projects by serving as a liaison to clients, technicians, and senior leadership.

Produced $750K+ in annual sales while promoting the development of a diverse sales team.

Named Top New Sales Manager of the Year following promotion from representative to manager. Firstline Security – Riverside, CA / Seattle, WA / Milwaukee, WI Area Manager (2003 to 2007)

Established a local branch of a national security organization and developed an elite team of 35 residential sales professionals from scratch.

Recruited, trained, and supervised employees while coordinating daily office operations, including financial management, records maintenance, and regulatory compliance. Inspired staff through the administration of motivational meetings and coaching sessions; improved staff morale by arranging living accommodations and serving as an advocate. Resolved client inquiries and de-escalated service complaints.

Ranked within the top 5% of sales representatives companywide and broke several sales records. Educational Background

Associate of Applied Science in Business Management Utah Valley University – Orem, UT

Personal Training and Nutrition Coach Certification National Association for Fitness Certification (NAFC) – Sheridan, OR

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