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Customer Service Sales

Fereej Ibn Dirhem, Qatar
April 27, 2019

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Emmanuel Tayebwa

East Industrial, Asian City, Block 17,

March 10,2019,

Dear Ms.

I am writing to submit my enthauslatic application for the customer experience agent. I am confident that my dynamic custumer service experience and team work skills will make me a strong member of your crew.

My extensive experience in customer service industry has taught me the value of providing positive industrialized services to all customers. As a restaurant host, I made sure to promote each guest’s comfort and well being. As an award of winning sales representative, I worked one-on-one with customers to ensure that all of their questions about products were answered and customer felt listened to. I would bring this positive energy and hospitality to my job as a customer experience agent.

I would love the opportunity to speak with you about my skills and experience that would make me an asset to your crew. Thank you so much for your time and consideration.

Yours faithfully,

Emmanuel Tayebwa.

Attached my curriculum vitae

Emmanuel Tayebwa

Administration Customer Service Experience

Kampala Uganda /

Highly efficient with experience in awide range of administrative functions, staff management and operational oversight to ensure exemplary customer service.

Direct wide range of office procedures including administration, bookkeeping, customer service, scheduling and event planning.

Leverage outstanding organizational and analytical skills to evaluate and reverse administrative processes and improve accuracy and efficiency.

Outstanding communication skills to build a rapport with clients and employee’s at lateral and executive level.

Proficient in Microsoft office (word, PowerPoint, Excel).


Sept 2019-PRESENT House keeping Agent

DOHA QATAR. Interfaced with wel coming a wide range of customers from different religions, languages, habit’s, cultural norms and thinking’s.

Key Achievements

Managed to cooperate with administration to select one language to be spoken while at work place in order to avoid communication miss understandings and to ensure that at least to recruit customer experience agent’s from different religions so that customers get satisfied service.

Contributed to 50% increase communication skills by the use of phonetic language to make communication fast and understandable to every staff.

Ensured plannings such as scheduling and updating calanders, timetables to ensure proper programs.

2015-2017 Private school Deputy Head teacher,Taught Brain storm High school 12 a private home school setting, planned and executed large educational events and trips appearing to diverse audiences.

Attended education conventions to promote school programs and wrote, edited correspondence and maintained detailed records -coodinated meetings, updated calanders and school schedules.

Key Achievements

Successful interacted with students and parents to generate repeat and referral organization

Constantly commended by the senior management for maintaining an outstanding record of accuracy, efficiency and professionalism.

2010-2013 Assistant operational manager sales and marketing

Kigali Rwanda, Conducted compelling sales presentations and closed major deals with individuals, churches,and production companies selling unique products of Netherlands like solar lamps, Iron sheets, patterned with senior management to make key productiin and marketing decisions, selection and campaign.

Managed operations, including hiring staff, deligating responsibilities and directing sales and marketing initiatives.

Key Achievements

Sales more than double under my management and returns decreased leading to great profits

Led sales effort to grow sales revenue by 25% by mastering expertise on the the product and the ability to describe and sell products with high quality, authenticity and historical accuracy.

Specialized in marketing and sales persuading clients to purchase more than what they initially wanted leading to increase the valwue of each sale.




Courses (Area of experience)

Computer literacy

Communication skills



Research methods

Bookkeeping /records management.

Currently Persuing customer service training under Mr. Ronnie Sakah (trainee) Doha Qatar on customer handling and safety at work.

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