Mansher Singh

ac873a@r.postjobfree.com, Toronto, Ontario, 289-***-****

OBJECTIVE

Seeking a suitable and reliable position in an organisation offering to utilize and further develop my professional skills.

PMP Certified Project Manager with over 5 years of professional experience in Financial, Telecom and Information Service organisation.

Drive the ability to deliver IT solutions within defined scope of requirements, estimate cost and timeframe.

Career Profile

Project Management Professional with 7 years of comprehensive work experience (5+ years) in Project Management, Financial Planning, Requirement Analysis across different domains Banking, Insurance & Infrastructure.

Versatile hands-on experience with both Agile and Waterfall methodologies.

Effectively demonstrated and assisted projects with over $1.5M budget in different priority level involving extensive stakeholder involvement.

Assisted USD$ 750,000 Financial COTS implementation to American Clientele.

Facilitated USD$ 500,000 project for CRM implementation for one of the largest Financial Organisations for Lead Management, Customer Retention, Customer Grievance and Grievance handling.

Supported USD$ 250,000 Legacy hardware upgrade implementing VOIP systems for better scalability.

Strong Knowledge of project management principles and lifecycle.

Facilitated highly technical cross-cultural project teams spread geographically.

Technology Profile

Environment Infrastructure: Microsoft Project 2013, Visio, SharePoint, CA Clarity,Custom CRM ERP COTS, Cisco Routers/Switches/Firewalls, HP Blade, VOIP Windows Active Directory, Windows Network Infrastructure, Visio SharePoint Exchange Server, VMware Sphere Linux, IBM, Windows, SQL, Jee, C++,RDBMS-Oracle, JIRA,Scrum

Standards: PMP-Project Management Professional

CSM-Certified Scrum Master

Education: Master’s in Business Administration- [MBA] Project Management & Consulting

Bachelor of Science- [ITIM] Infrastructure Technology and Information Management

Professional Experience

Project Coordinator, Tenen Investments, Toronto May 2018 - Sept 2018

Project Value – USD$ 115,000 Team Size 5-12

Responsible for COTS- CRM implementation Centrix One for Caribbean Client working closely with technology team to ensure timely delivery of the product.

Coordinated end to end process of capturing all key project artefacts including but not limited to business cases, project charters, baseline plans, change requests, technical reports, milestones, achievements, benefits, internal/external resources,process control request approval

Maintained financial plans including monthly rolling forecasts/latest estimate, baseline and working versions.

Facilitated the Lifecycle of project ensuring artefacts are made available for lessons learned and for the update of impacted processes, tools and templates.

Liaised with stakeholders, sponsor to facilitate project governance effectiveness: status reporting, key project data, meeting materials, action items.

Coordinated, capture and analyse project data to project status, milestones, benefits and project financial health and resource information.

Scheduled and coordinate meetings, document minutes and update action item/issue logs, maintain project repositories of documents, etc.

Provided services to business, quality, processes,liaison with onshore team

Associate Project Manager/Project Coordinator, Kamp Developers May 2015 – May 2018

Responsible for combined project value over USD $2.5M ranging from implementation of Financial COTS, Custom CRM, Legacy Hardware upgrade to VOIP solution implementation ensuring up to end client sign-off

Project 1- Implemented Custom CRM for Attendance Management System- Upgrading Manual attendance systems for employees to Automated Biometric attendance with SSO (Single Server SignOn) authentication for multiple locations.

Project 3- Consolidating of workforce systems into newer advanced systems integrated with upgrading of custom COTS applications related to Financial CRM institution. Implemented COTS- Financial Finnacle CRM for American Banking Client.

Project 2- Legacy hardware upgrade – Upgrading of old and aging hardware including PBX into VOIP infrastructure using Cisco Contact Center Enterprise, Jabber, WebEx and Avaya.

Project 3- Agile –Scrum based project to Deploy Virtual Mining Data Canter.

Assisted, Prioritized, Designed and Assisted IT infrastructure projects. Delivered 18 new business setups/locations.

Multitasked and supervised a team of 5-14 professionals delivering Timely Deliverables.

Worked closely with Technology, delivery team and remained active in Client Facing roles.

Understood corporate strategic vision and Converted technical language into Business Terminology.

Reviewed business requirements project plans, project forecasting, resource forecasting, User acceptance test plans etc.

Developed SOP’s (standardised operating processes) for procurement and communication with vendors, resulting in Reduced Cost, Higher Quality.

Track RAID log and WBS – Work Breakdown Structure.

Change and risk management (project control request processes and other project documentation.

Controlled changes to project scope through accepted project change processes, documentation and managed communication to key stakeholders on any significant change.

Ensure Software Delivery Life Cycle process, Project management Life cycle.

Continuously used Agile methodologies with regular communication of project expectations with stakeholders and Implemented their feedback to optimise progress.

Identified and Quantified Risks affecting the project implementation, which gave results within timeline completion of Schedule and Budget.

Created Project Weekly Status Reports, Financial Wrappers, Drawdowns etc. and have these circulated to the leadership and project committees as per the Communication Plan.

Managed external vendors, used reporting tools to check on progress.

Provide day-to-day activities to all stakeholders and work closely with PMO

Business Analyst Punjab Gramin Bank Feb 2013 - Apr 2015

Team Size – 4-12 Project Value- USD$ 1M

Project - Assisting the business team to streamline the business processes to make a scalable and more efficient –CRM- Customer Relationship Management application –Finnacle by Infosys to manage lead management, customer retention, customer service and grievance handling services.

Create Business Process Diagram for “AS IS” and “TO BE” processes and perform Gap Analysis.

Responsible for creating and reviewing business requirement documentation, functional specifications, project schedules and test plans.

Assisted in development of mock frames/wireframe for the application.

Extensively used SQL for data extraction and manipulation.

Responsible for identifying and documenting business rules, creating detailed Use Cases.

Assisted in development of training materials for new technology and process improvement.

Conduct Joint Application Development (JAD) sessions with development team and QA team for project meetings, walkthroughs and customer interviews.

Manage requirements traceability information and track requirements status throughout the project. Create traceability matrix for all analysis components.

Define quality attributes, external interfaces, constraints, and other non-functional requirements.

Manage changes to baseline requirements through effective application of change control processes/procedures and tools.

Identify project stakeholders and participate in requirements prioritization.

Work with IT team to create design documentation related to system specifications including components like user interfaces, security and control, performance requirements, and data conversion.

Collaborate with the users on User Acceptance Testing (UAT) and facilitate error tracking and correction.

Work with QA team in delivering detailed Test Plan, Test Cases and Scripts. Highly involved with unit testing, system testing and integration testing.

Prepare detailed User Manual and assist in training session of the new and improved system.

Obtain Business sign-offs and do the implementation.

Environment Tools – Linux, IBM, Windows, SQL, Jee, C++,RDBMS-Oracle, JIRA,Scrum

Project Network Analyst, Sedulity Solutions and Technologies Nov 2010 – Dec 2012

Defined and implemented IT hardware, application procurements procedures and standards resulting in reduced expenses.

Responsible for annual maintenance contracts awarded with average $2,000 reduction in cost despite of increase in inventory of average $25,000 annually.

Streamlined information technology department by configuring, providing network security support asks and implementing best practices.

Performed pre and post sales for numerous firewall vendors.

Deployed hardware for new business setups/locations within the defined budget and time frame.

Developed and deployed service desk software and improved user call registration by from 500 to 1700 per day.

Trained technical staff on various platforms like cisco, checkpoint firewall, switches, routers, network design and maintenance using multi-vendor equipment and technologies.

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