Office Coordinator, Administrative Assistant

KATHY L. MARTIN

**** *. ****** **., *******, AZ *6401

**** ****** **** **., ******** Beach, VA 23455

***********@*****.*** 928-***-****

Summary

Energetic, hardworking office professional with excellent work ethics who excels at prioritizing, completing multiple tasks simultaneously, and following through to meet deadlines seeks long-term career in Tidewater Virginia.

Highlights

Management support

Excellent verbal and written communication

Problem resolution

Customer service

Schedule management

Organization and multitasking

Document/information management

Microsoft Office Suite

Detailed-oriented

Self-motivated

Reliable, with an excellent record

Office inventory and equipment maintenance

Experience

Hospice Office Coordinator / Administrative Assistant (5/26/10 – present)

Kingman Regional Medical Center, Kingman, AZ 86409

Responsible for the daily coordination of all clerical activities within the Hospice Office

Assist the Director and Clinical Manager in the preparation of bi-monthly, monthly, and annual management, statistical, and financial reports

Assist with referral intake, admissions, and discharges of patients using EMR software

Verify patient’s eligibility of insurance benefits and obtain authorization for service in accordance with payer requirements and hospital policy

Demonstrate thorough knowledge and understanding of Hospice rules and regulations

Ensure physician orders, patient care plans, and department staff’s clinical documentation is current and in compliance with Medicare, Medicaid, Private Pay regulations

Intervene as necessary on issues relating to patient complaints, health care provider’s concerns and operational issues. Take measures to correct the situation or ensure appropriate personnel are involved

Assist Specialty Billers in identifying and resolving patient billing discrepancies

Handle correspondence and word processing for the department

Receive incoming mail and route to recipients

Create accurate and complete patient demographic spreadsheets

Verify department-related invoices for accuracy

Maintain patient and department-related files, supplies, and general office condition

Special projects and other related duties as assigned

Human Resources Representative / Receptionist (3/20/08 – 5/25/10)

Kingman Regional Medical Center, Kingman, AZ 86409

Answered incoming calls, greeted, and assisted visitors

Assisted applicants with online job application system

Prepared monthly evaluations and new-employee interview spreadsheets

Processed on-line applications using Position Manager

Assisted Benefits and Compensation Analyst with FMLA, FLSA, and Employee Benefits

Served as liaison between Human Resources and other departments to ensure appropriate working relationship

Assisted with new-hire processing

Processed Terminations

Utilized hospital-specific personnel software for maintaining employee records

Office Coordinator / Administrative Assistant (1/06 – 1/08)

Specialty Nurses, Lake Nebagamon, WI

Performed Registered Nurse and Certified Nursing Assistant recruitment and credentialing

Processed newly hired and terminated staff

Maintained personnel records

Entered payroll using QuickBooks Pro

Assisted with Registered Nurse and Certified Nursing Assistant shift scheduling

Assorted administrative and Human Resources functions

Assistant Executive Scheduler (1/01 – 12/04)

Wapiti Medical Group, Lake Nebagamon, WI

Assisted with Physician recruitment, credentialing, and shift scheduling

Entered payroll using QuickBooks Pro

Executed quality assurance functions

Managed accounts receivable

Memberships

Kingman Regional Medical Center’s Employee Resource Committee (1/29/19 to 2/28/21)

Vote on the selection of Employee of the Month, Employee of the Year, Termination Appeals, and Employee Financial Assistance

Education

Bachelor of Science, Secondary Marketing Education, Old Dominion University, 5/90

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