Lily Yuen

**** ******* ***** *.*.

Calgary, Alberta

ac871w@r.postjobfree.com

Home 403-***-****

Career Objective

To obtain a challenging career in a fast paced rewarding administrative and or customer service role utilizing my years of valuable experience and professional background. Summary of Experience

Customer Service / Office Administrator

• Office Administrator with extensive professional experience

• Excellent customer service skills

• Small business management

• Excellent interpersonal communication both written and verbal

• Strong multi-tasking abilities with the ability to handle competing deadlines, flexible and adaptable.

• Proficient with current Windows operating systems, including currently supported versions of Windows applications such as Word, Excel, Outlook, also Odyssey Service Portal, etc.

• Strong team building skills

• Self starter that requires minimal supervision

• Very professional in appearance and in how I conduct business Easy Trim Reveals Calgary, AB Jan 14-2019 – March 19-2018 Accounts Payable/ Data Entry

• Processing customer’s invoice

• Office duties including faxing, photocopying, scanning emails, filing,

• Invoicing in Quick Books

• Matching PO’S to Invoice

• Expense Reports for Sales

• Putting invoices on a Excel spreadsheet

• Checking emails daily

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Gentek ( Manpower – Temp ) Calgary, AB Sept 11, 2017 – Dec 8, 2017 Order Desk

• Customer support, with sales and processing of orders

• Office duties including faxing, photocopying, scanning emails, filing, and coordinating phones.

• Invoicing with multiple contractor price levels

• Daily point of sale reports, credits/debits, cash handling

• Helping out at Customer Service Counter

• Communicated with customers daily

• Assisting customers with any inquiries or concerns. Valley Metal ( Protemp – Temp ) Calgary, AB May 29, 2017 – June 16,2017 Order Desk

• Customer support, with sales and processing of orders

• Doing Timecards daily

• Doing quotes for customers

• Calling customers to pick up their orders

• Checking emails daily

• Communicated with customers daily

• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.

• Putting new orders daily.

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Homewood Health ( Talentcor – Temp ) Calgary, AB Feb 2017 – April 2017 Resource Desk Administrator

• Mail ingoing and outgoing

• Greet clients and sign necessary forms

• Take care of all Service provider schedules

• Phone and re-schedule as necessary

• Take care of any SP requests via email as needed

• Support for all SP and CM requirements

• High risk clients

• Maintain office to ensure professionalism

• Faxing & filing consent forms to data services

• General telephone support – transferring and directing calls appropriately

• Schedules for SP daily

• Mail out, quotes, month end reports and statements. Commercial Construction Supply Calgary, AB Aug 2014 – Aug 2016 Order Desk

• Customer support, with sales and processing of orders

• Working closely with our transport drivers

• Inventory transfers, Purchase ordering

• Communicating with vendors / scheduling deliveries and pick ups

• Responsible for delegation of workload amongst employees.

• Office duties including faxing, photocopying, scanning, emails, filing, and coordinating phones.

• Shipping, Receiving

• Assisting customers with any inquiries or concerns.

• Reviewing and processing credits.

• Invoicing with multiple contractor price levels, problem solving, meeting or exceeding tight deadlines.

• Daily bank deposits, application of payments to accounts.

• Daily point of sale reports, credits / debits, cash handling.

• Mail out, quotes, month end reports and statements. Page 4

Canadian Safeway Calgary, AB Jan 2014 – Aug 2014

Cashier

• Customer Service

• Handling of Cash

• Communicated with customers daily.

• Recommended, selected and helped locate merchandise based on customer needs.

• Developed product knowledge

• Stocking shelves with products

• Helping out at Customer Service counter

• Closing duties

• Proper training / coaching of new personnel.

Spectra Premium Industries Calgary, AB July 2011 – Dec 2013 Order Desk

• Receiving customer orders via telephone and fax communication

• Sales billing entries

• Data entry into Bill of Material System

• Generating production work orders

• Posting production daily

• Office support

• Bank deposit processing

• Assisted in the shipping office

• Formula calculations on the configurator

• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.

• Communicated with customers daily

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Education

• Computer Programming – Douglas College – General Studies

• Mount Royal College – Business Administrative

References

1. Tim Rhol – Spectra Premium Industries 403-***-**** 2. Dave Howie – Handy Howie 403-***-****

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