Customer Service Care

Sophia Sadik

289-***-**** ******.*****@*******.***

Qualifications

Standard First Aid/CPR Level HCP

Computer literacy

Customer service

Team-work / Team-management

Conflict Resolution

Attention to detail

Education

Centennial College 2017 – 2019

Practical Nursing Program

Archbishop Denis O’Connor 2012 - 2016

Work Experience

Tim Hortons 2017 - Present

Supervisor

Work with and supervise a team to maximize productivity and customer service

Training and managing new team members to meet company standards

Maintain efficient drive-thru and cash service times

Ensuring all food and drink stations meet or exceed food safety guidelines

Improving customer experience by providing outstanding customer care with a positive and welcoming attitude

Maintain inventory

Pilar’s Catering 2015 - 2017

Team Member

Set up the venue and decorations

Served food and beverages

Ensured all dietary restrictions were managed

Clinical Experience

Orchard Villa Long Term Care Home Jan. 2019 – Apr. 2019

Medication Administration

Work closely with the homes doctors/dieticians/PSWs for the

best quality care for residents

North York General Orthopedic Surgery Sept. 2018 – Jan. 2019

Administered IV fluids and medications

Wound care

Pre-op and Post-op teaching

Assisting in ADLs

Health Promotion

References Available Upon Request

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