Customer Service Analyst
Resume:
Dada Ingram
Atlanta, Georgia *0305
**********@*****.***
Summary
KYC Analyst that can expeditiously verify the identity of clients with financial transactions.
Adept at applying KYC guidelines to prevent funds from being used for money laundering purposes.
Specialize in effectively working with state and federal authorities when conducting investigations on Urgent transactions.
Highlights
AML/On Boarding Process
Enhanced Due Diligence Comprehension
Transaction Monitoring
Risk Assessment Procedures
Data Collection and Analysis
* TD Bank -KYC Analyst
January 2016 -January 2019
Completed CIP which involved collecting and validating clients data, all while remaining compliant with FinCEN.
Verified CDD and collected information as apart of the process including customer name, business or entity, address,date of birth,and identification number.
Assessed the client and determined the AML rating of low, medium,or high risk. Screened clients against PEP lists.
Also, determined risk assessment score based upon various conditions such as source of income, geographical location, expected cash transactions, and location of business.
Conducted EDD on high risk clients or entities and also drilled down on beneficial owners up to the last individual that owned 25%.
Remained compliant with ongoing due diligence process.
BMO Harris Bank — KYC Analyst
December 2013 – December 2015
Handled process check on escalated clients deemed high risk.
Also, performed EDD on existing client escalation from low/medium risk to a high risk status, as well as new clients that posed a higher money laundering risk.
As part of EDD I would do a transaction review, media review, source of funds and check financially related convictions within last two years.
Completed pivot tables, monitored transactions, investigated suspicious activity,identified layering, placement,structuring and integration in an attempt to mitigate the FI overall risk exposure, compliance and reputation risk.
Accurately Identified prohibited high risk countries
Immediately contacted state and federal authorities with suspicious activity identified as urgent. Filed SARS and notated law enforcement was contacted.
Western Union AML Analyst
January 2013 – November 2013
Reviewed wire transfers, dormant accounts, transactions directly below reporting threshold, and complex transactions.
Performed Periodic Reviews on high risk clients annually.
Implemented Automatic high risk reviews on entities and clients through a media search, In addition verification of the physical structure, certificate of incorporation, and the questionnaire was included in the account.
Disclosed information regarding SARS to law enforcement and FinCEN under USA Patriot Act.
Reviewed and evaluated alerts to complete CDD or EDD.
*Lighthouse Claims — Catastrophe Adjuster
January 2011 – December 2012
Managed large amounts of inbound and outbound calls in a timely manner.Identified customers needs, clarified information, researched every issue and provided solutions to different situation and circumstances
Responded to customer inquiries. Generated customer interest in the services or products offered by the company.Provided personalized customer service by responding to the needs of the customers.
Ensured feedback from the customer to further improve the customer services.Managed and update customer database with the status of each customer.Coordinated with the dispatch team to send products or provide services on time to customers.Provided customers with brochures and information packages on products or services.
Evaluated problems of the customers and provide logical lasting solutions.
*Wardlaw Claim Services -Auto Liability Adjuster September 2009 December 2010
Investigated complex claims that involved liability disputes. Interacted with policyholders, claimants, medical insurers and body shops. Verified accident facts, reviewed supporting case files and negotiated settlements. Received policy records and
responded to transfers, and claim submissions.
*Colonial Claims Corporation — Auto Insurance Claims Adjuster December 2008 May 2009
Examined vehicle damage to determine liability. Interviewed, claimants, and witnesses for investigative purposes. Prepared investigative reports and reported findings. Determined insurance coverage by analyzing claims records. Negotiated fair settlements with internal and external parties. Corresponded with property owners, maintained documents for coverage issues, investigations, thefts and injury claims. Negotiated bodily injury and material damage claims.
License / Certification
* Texas ALL LINES Adjuster License Number #1821169 * Florida Adjuster License # W258560
* Georgia Adjuster License # 30215424
* North Carolina Adjuster License#16930506
*Kentucky Adjuster License DOI905354
*Louisiana Adjuster License #683807
* FEMA NFIP FCN#70003479
*Pilot Catastrophe Auto Technical Certification
*Pilot Catastrophe Auto Flood and Hail Loss Certification *Pilot Catastrophe Total Loss Certification
1693506
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