Sharon Elaine Pegues

Silver Spring, Maryland ****0

908-***-**** – mobile

ac870p@r.postjobfree.com

https://www.linkedin.com/

High performing program and client services coordinator with strong US Department of Homeland Security (DHS) - US Citizenship and Immigration Services (USCIS) program initiatives contracts experience – Relocating to the Atlanta, GA area

Eager to work in an environment where I can help ensure streamlined program operations through excellent communication skills, strategic planning, teamwork and collaboration.

Technical Experience and Expertise

Excellent time management skills

Strong attention to detail

Team building and coordination

Federal government contract support SME

Forward-facing client liaison

Strong writing, editing and research skills

Strong interpersonal skills

Federal government program performance evaluation and monitoring

MS Office Suite/Sharepoint

Managing multiple projects and tasks

Education and Training

Howard University, Bachelor of Arts (BA) Journalism/Mass Communications

Danya International – Fundamentals of Project Mangement Certification

Defense Acquisition University – Systems Acquisition and Contracts Management Certification

Project Management Institute Member

Federal Fair Language Act Trainer Certification

Career Accomplishments

Coordinated the administrative and client services process for training and program oversight for 800+ consultants for the Office of Head Start (OHS) with 100% on-time and under-budget results – culminating in repeated contract wins of over 5 million dollars.

Five–year successful program and project support of myriad US Department of Homeland Security (DHS) - US Citizenship and Immigration Services (USCIS) program initiatives: Transferred to five consecutive contracts (2012 – 2017).

Career History

October 2018 – Present: State of New Jersey Office of the Attorney General, Department of Law and Public Safety, Division of Consumer Affairs, New Jersey Board of Nursing, Homemaker-Home Health Aide (“HHA”) Certification Department (temporary contract assignment)

Newark, NJ

Program and Licensing Coordinator

Provides strong research, policy/program guidance and client support to facilitate HHA application process documentation, licensing, and client/customer support.

Conducts NJ State and Department of Homeland Security Citizenship (USCIS)/Alien registration verification for all HHA applicants and quality assures overall guidance, based on NJ Board of Nursing rules and ethics.

Effectively utilizes SAVE Program to provide secure and efficient verification processing for NJ Board of Nursing state applicants to verify immigration status or naturalized/derived citizenship.

Rapidly addresses departmental requests for State Nurse licensing background information/documentation and manages end-to-end applicant/agency service issues.

Serves as the forward-facing point of contact and case manager among HHA/Nursing license applicants, state training facilities and NJ Board agency directors.

Maintains an awareness of and ability to articulate changing policies/procedures pertaining to Department of Law and Public Safety, Division of Consumer Affairs, State Board of Nursing vis-à-vis licensing and process oversight.

December 2017 – March 2018: Adecco Staffing Agency (short-term/temporary contract)

Paramus, New Jersey

Human Resources Customer Service Representative

Coordinated phases of the recruitment and interview processes as directed by the HR Business Area Supervisor (e.g., created job descriptions, job orders and managed all via the CareerBuilder/Monster and company inter/intranet sites).

Coordinated and managed staff communication and HR training initiatives.

May 2017 – November 2017: Dumas Edwards, LLC (temporary consultant assignment)

Remote operating location: Union, NJ

Grants and Technical Writing Consultant

Lead technical and professional writer (contract/consultant) for federal, local, state and corporate funding opportunities associated with myriad non- and quasi-government entities (e.g., grants, proposals, statements of work, memoranda of understanding, annual, quarterly and ad hoc funding reports, service level agreements).

June 2012 – April 2017, FOUR CONCURRENT CONTRACT POSITIONS @ US Department of Homeland Security (DHS) – US Citizenship and Immigration Services (USCIS)

Washington, DC

1.Onsite Project Coordinator (July 2016 – April 2017: Dextera Corporation contract)

Managed the daily project operations of all direct reports in various locations throughout the United States as directed by the program manager. Prepared and delivered on-time project status reports.

Provided onsite annual, quarterly ad hoc staff training. Maintained stellar customer-to-client relationships and quality assurance practices.

USCIS, Office of Records Training Evaluation and Monitoring (RTEM)

2.Customer Program Coordinator (May 2015 – May 2016: ERIMAX, Inc. contract)

Coordinated the management, planning, administration and execution program management initiatives, projects, and headquarters-to-field office policy communication projects.

Provided onsite task management administrative support for strategic cross-agency. And provided technical writing to support 30+ regular and ad hoc tasks.

USCIS, Office of Information and Technology (OIT)

3.Project and Coordinator (June 2013 – May 2015: Powertek Inc. contract)

Initiated and ensured consistent communication among USCIS/OIT program areas; ensuring seamless task coordination and the accomplishment of multi-program area and intra-agency goals. Technical writer, editor and forward-facing client point of contact on all contract issues.

4.Onsite Client Service Coordinator (April 2013 – June 2013: Battle Resource Management, Inc. contract)

Provided onsite communications and liaison support to the Deputy Chief Enterprise Architect, Office of Information Technology (client) including policy and program management support and grantee/field office communications administration.

July 2007 – February 2012: Danya International, Silver Spring, Maryland

Project Management Coordinator, Office of the Chief Human Resources Officer (CHRO)

Served as HR multi-project team coordinator on contract-to-hire, consultant and employee special program initiatives to ensure strategic management, implementation, and on-time delivery of client deliverables and services.

Independently drafted communications, quality, and process-improvement strategies for six company-wide employee programs.

Coordinated HR program/policy oversight and communication strategies for employees – resulting in multi-year best practice awards for company strategic planning achievement.

Served as lead writer/editor for the US Department of Housing and Urban Development programs newsletter.

As the program associate director, coordinated the administrative and client services process for training and program oversight for 800+ consultants for the OHS with 100% on-time and under-budget results – culminating in repeated contract wins of over 5 million dollars.

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