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Administrative Assistant Customer Service

Location:
Edmonton, Alberta, Canada
Posted:
April 26, 2019

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Resume:

TANJA MALETIC

Ph. 1-587-***-****

Suite #***, **520 52 STREET, EDMONTON AB, T5A 3K5

ac870j@r.postjobfree.com

OBJECTIVE :

I am pursuing full time employment with an opportunity for growth and advancement within your organization.

EXPERIENCE :

RML APPRAISALS/ CCS ( 2015-2018) Edmonton, AB

ADMINISTRATION / DISPATCH

• Dispatch claims out to appraisers

• Assist customers with appraisal appointments

• Assist insurance companies with automobile claims

• Daily paperwork

• Using Audatex systems, outlook, and consolidator to dispatch claims

• Responsible for month end payment and deposit reconciliations

JRM STAFFING (2015-2016) Edmonton AB

OFFICE MANAGER

• Recruiting staff for large construction projects

• Payroll and accounting duties

• Ensuring placement for applicants with suitable certifications to partnered

companies

• Reviewing and screening applicants credentials for proper placement

• Conducting cold calls to applicants

INSTALOANS (2013-2014) Edmonton, AB

FINANCIAL CUSTOMER SERVICE REPRESENTATIVE

• Assisting clients

• Calling clients to follow up on appointments

• Creating Lines of Credit for clients

• Cheque cashing

• Loading Mastercards

• Collections

DIVERSE CLAIMS ADJUSTERS (2012-2013) Edmonton, AB

INDEPENDENT AUTO ADJUSTER

• Determining liabilities

• Creating and recording claims statements in Virtual Claims Adjusters software

program

• Interviewing and corresponding with claimants and witnesses

• Order police reports for additional details of vehicular accidents and parties

involved

UNIFUND/JOHNSON INC. ( 2010-2012) Edmonton, AB

AUTO ADJUSTER

• Providing information to claimants about rental vehicles & repair shops

• Arranging rentals and repairs for claimants

• Preparing reports and negotiating settlements

• Recommending litigation by legal departments when settlement cannot be

negotiated

• Sending out protocol and limitation letters to clients

JOHNSON INC. (2008-2010) Edmonton, AB

ADMINISTRATIVE ASSISTANT

• Posting payments (cheque/cash/credit card)

• Adding & depositing daily payments

• Sending and receiving mail (inter-office, priority post, registered mail, etc.)

• Answering multi-line telephone system

• Checking and responding to e-mails and voicemails, distributing them

accordingly

• Typing letters and documents (Proof of Insurance, Notice of Cancellation)

EDUCATION:

AGLC PRO SERVE LIQUOR STAFF TRAINING 2016 Edmonton, AB

CERTIFICATION RECEIVED

CAMPBELL COLLEGE 2008 Edmonton, AB

ADMINISTRATIVE PROFESSIONAL DIPLOMA PROGRAM

POST-SECONDARY TRAINING & CERTIFICATION IN:

• Business English and Communications

• Business Math

• Office Procedures

• Professional Development Workshops

• Computer Training – Microsoft Office

• Job Search

• Work Practicum

Eastglen Composite High School 2007 Edmonton, AB

DIPLOMA RECEIVED

PROFESSIONAL SKILLS :

Ability to type 50-60 words per minute

Prepare spreadsheets using Excel

Data Entry using Access

Develop professional presentations using PowerPoint

Manage e-mail and calendars using Outlook

Answering multi-line telephones, operating fax machines/scanners/copiers

Handling payment transactions/ Reconciling bank deposits

Edit and proof outgoing documents

PERSONAL SKILLS :

Serve customers with courtesy and respect

Handle challenging situations with patience and understanding

Listen carefully to assess customers’ needs and or concerns

Ability to problem solve to ensure customer/employer satisfaction

Quick learner and eager to obtain new knowledge

Organized and the ability to multi-task

Punctual and dedicated

REFERENCES:

References are available on request.



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