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Software Developer Administrative Assistant

Niagara Falls, Ontario, Canada
April 26, 2019

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Preeti Gupta, CHRP

*** * **** ******, ********, ON L9A 4P6 Tel: 289-***-**** Email:


•Certified Human Resources Professional (CHRP), working towards CHRL

•Self-motivated and able to work well with minimal supervision

•Effective communication, interpersonal and listening skills

•Experience working with confidential and sensitive information

•Proficient with Microsoft Office Suite and HRIS applications

•Friendly, assertive, approachable and participate fully in a team environment

•Ability to provide constructive and effective feedback, coaching and conflict resolution assistance

•Effective time management, multi-tasking and meet competing deadlines in a fast-paced environment

•Willing to commute or relocate


Jan 2015- Dec 2015 Niagara College Canada Niagara-on-the-Lake, ON

Human Resource Management

Ontario College Graduate Certificate

Conferred June 2016

Aug 2013- May 2014 Niagara College Canada Niagara-on-the-Lake, ON

International Business Management

Ontario College Graduate Certificate

Conferred October 2014

Aug 2006- May 2010 University of Mumbai Mumbai, India

Bachelor of Engineering (Computer Engineering)

Conferred September 2010


May 2016- Present Sparks Steakhouse, and Niagara Falls, ON

Maharaja Grand Indian Fine Dining

Human Resources Generalist

•Research, evaluate, recommend and implement changes to human resource strategies including policies, programs and procedure to address the organization’s human resource requirements in compliance with HR employment law including OHSA and safe workplace law

•Manage the full recruitment and selection cycle for front- and back-end service staff, from job posting to orientation; maintain employee-related database after hiring

•Conduct workplace investigations as needed and consult senior management on disciplinary matters

•Update communication board with important company news and local events

•Assist directly or indirectly with job coaching and matters of disciplines

•Research and prepare job descriptions, standard operating procedures, and training materials

•Conduct inspections and maintain Health and Safety Board regulations

•Perform bi-weekly payroll processing, tracking vacation/sick pay, and keep updated records of payments

•Prepare and maintain reports including: monthly revenue report, reconciliation, employee personnel report

•Analyze previous year’s sales to forecast anticipated sales for the current year using POS system: LAVU

•Organize and supervise shifts, prepare a schedule and coordinate daily front-end restaurant operations

•Coordinate group reservations and handle accounts receivables

Apr 2015- Present Embassy Suite by Hilton Niagara Falls, ON

Concierge Supervisor (promoted from Concierge Assistant)

•Manage staff and desk inventory

•Oversee shift balancing, handle a large sum of money for hotel currency

•Manage packages and reservations for online promotions

•Assist lateral departments in increasing tour and destination sales

•Liaise with local and international guests, answer concierge and tour inquiries

Mar 2011- Jul 2013 Vistaar Systems Pvt. Ltd. Mumbai, India

Software Developer

•Developed pricing solutions for US-based beverage and software developer using company based OLAP system

•Simultaneously managed ongoing and newly acquired projects to support customer queries and/or troubleshoot for issue resolutions

•Trained customer support teams of 10+ members on technical aspects of ongoing projects


o“Installation” documents for clients

o“Technical” documents for support teams

o“Software Design Specification” documents to assist management in acquiring clients


Jul 2015 – Dec 2015 Niagara Peninsula Conservation Authority Welland, ON

Coordinator of Volunteers

•Developed a volunteer handbook outlining:

oCompany Policies

oHealth & Safety: Policies and Procedures

oHealth & Safety: Training Program

•Assisted in volunteer training and determining standard expectations

•Created and Configured settings of new volunteer database program

•Documented the configuration steps and transferred volunteer records into new database program

•Participated in Health & Safety inspection of several NPCA properties

•Liaised with Joint Health and Safety committee members to identify potential safety hazards

Aug 2013- June 2014 Dr. Shalini Shahani Niagara Falls, ON

Administrative Assistant

•Scheduled patient’s follow up appointment to manage appointments for the doctor

•Organized patient files and completed revenue reports

•Handled accounts receivables on clients where payments were due, issued invoices and followed up on the payment, created payment terms where needed when requested by the patient to calculate revenue


Aug 2018- Present HRPA Hamilton Chapter Hamilton, ON

Program Portfolio Volunteer

Jun 2018 Mud Girl Run Event Hamilton, ON

Volunteer Organizer

Dec 2015 Christmas Village at Balls Falls Lincoln, ON

Photobooth Volunteer

Oct 2015 41st Balls Falls Thanksgiving Event Lincoln, ON

Volunteer Organizer

Sep 2015 Brock University Annual Volunteer Festival St. Catharines, ON

Representative of NPCA

Training & Certifications

2018 Diversity and Inclusion in the workplace

2018 Standard First Aid/CPR “C”

2016 Smart Serve Certified

2015 Joint Health and Safety Committee ON (Basic Certification – Part I)

Professional Affiliations

2015 Human Resource Professional Association

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