Manager Training

JOHN KOSHY YOHANNAN

Bangalore Address: F*, Fazal Renaissance, 11 Milton Street, Cooke Town, Bangalore 560 005, INDIA Kerala Address: C/o Valsamma Zacharia, Vattaparambil, Bethel Road, Chengannur 689121 Contact: (0-859*******; Email: *********@*****.***, *************@**********.*** SENIOR TRAINING & DEVELOPMENT PROFESSIONAL

Competent and diligent professional with 23+ years of well-honed experience in Hospitality Management, Customer Service, Sales & Marketing & Team Management, with excellent understanding of business dynamics and updated market knowledge. Additionally having 7+ years of experience in Training and Development with an emphasis on Organizational Behavior Training, Life-Skills Training, and Soft-Skills Training.

Currently spearheading as Lead Manager for Training & Development for U R Solutions dba InfoSys® Campus ConnectTM. Insightful exposure across Soft-skills Trainings, Hospitality Trainings, Back Office Accounting, F&B and Training Methodology with core strengths in Teaching & Training graduating Engineering students, making them work-force ready.

Proficient in structuring customized training modules and conducting training sessions. Striving to always bring in creative practices and facilitates individuals to perform better.

Certified in System 21® (a generic Hilton Corp. operating system), OnQue® (a proprietary Hilton Corp. operating- system), Opera® and Opera Xpress® (proprietary systems for the Holiday Inn Chain) and InnMaster® (a proprietary system for Ceridian Hotels), RetailNet® (a proprietary warehouse inventory management system), and MAS90®

(licensed small-to-medium business accounting software)

Excellent team leader/ player, training, guiding and motivating teams of professionals towards maximum productivity with exceptional consensus building, negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.

Key Competencies

Training Management•Training & Development •College Recruitment Road-shows& Marketing •Content Development • Quality Management • Personality Development• Operations Management •Hospitality Management• Customer Service• Relationship Management

PROFESSIONAL EXPERIENCE

U R SOLUTIONS dba INFOSYS® CAMPUS CONNECT PROGRAMTM Jun 12-PRESENT Lead Manager, Training & Development

Accountable for executing Training & Development activities for InfoSys® Campus ConnectTM South India via U R Solutions Pvt. Ltd. (http://www.ursolns.com/)

Imparting Soft-Skills training, Communication training, Induction Sessions, Pre-placement Coaching and Training, Language skills, Office Etiquette, Hospitality Training – Front Office, Housekeeping, Basic Back Office Accounting, F&B.

Strategically plan & conceptualize initiatives aimed at achieving business goals aimed towards growth in business volume as well as profitability while launching new products in the market.

Ensure that training & development initiatives are aligned with the organizational/institutional goals/culture by utilizing contemporary pedagogy, learning tools & methodology. Accountable for making schedules and plans for training sessions for the professors, incumbent administrative staffs & weak performers (students) as per their needs & requirements.

Conceptualize and implement need-based process modifications like Gap Analysis and Solution Designing after thorough analysis to enhance operational efficiency and optimize utilization/learning.

Responsible for identifying Training Needs Analysis.

Proficiently designed soft-skills and life-skills programs as per the need of the target audience.

Accountable for executing Training & Development Program delivery—5 days, 40 Hours, for 3rd, 5th and 7th Semester students.

Responsible for Post Program follow-up and Career Counseling. Other Free-Lance/Contractual Projects Completed during my InfoSys® Tenure: 1. Soft-Skills Trainer for IUTS [Innovations Unlimited Training Solutions], Jayanagar, Bangalore Jan 13-Oct 13 2. Personality Development Trainer, Hospitality Trainer, Training-Coordinator, Placement-Coordinator for Frankfinn Institute of Air-Hostess Training, Kollam, Kerala Oct 13-Apr 14 ACHARYA INSTITUTE OF MANAGEMENT AND SCIENCE Jun 11-Jun 12 BHM Faculty Member and Lead Manager, Training & Development

Responsible for identifying Training needs analysis.

Deftly designed soft skills and life skills programs for the target audience.

Seamless Program Delivery across all levels for all semesters.

Responsible for Training follow-up and career-counseling in conjunction with Placements Department

Contributed significantly in College recruitment and road-shows OUR NATIVE VILLAGE Dec 10-Jun 11

Consultant General Manager

HOTEL EVOMA Dec 09-Dec 10

Operations Manager, Sales & Marketing Manager

PARKFIELD RESOTEL/ATHENA HOTELS & RESORTS PVT LTD May 08-Dec 09 General Manager

ULTIMATE ELECTRONICS, LLC (USA) Aug 05-May 08

Sales & Marketing Manager

HOLIDAY INN EXPRESS COLTON (USA) Jun 01-Jun 05

General Manager

HILTON GARDEN INN & SUITES/HAMPTON INN & SUITES (USA) Jun 98-Jun 01 Front Office Manager

DOUBLE TREE HOTEL (USA) Jun 96-May 98

Accounts Receivable Manager

CLEAR CHANNEL OUTDOOR (USA) May 95-May 96

Business Manager

EDUCATIONAL CREDENTIALS

MBA (HR, Operations Management, Project Management)—currently pursuing • ICFAI University Hilton® and Holiday Inn ExpressTM Certified General Manager Diploma in Accounting& Finance for Small Businesses •Career Point Business School• Tulsa, Oklahoma, USA AA(Equivalent to Indian BA)•Oral Roberts University and Tulsa Community College•Tulsa, Oklahoma, USA Technical Proficiencies: MS Office Applications • Outlook • Access Date of Birth: 12th November 1971

Linguistic Abilities: English, Hindi, Tamil and Malayalam Permanent Address: F3, Fazal Renaissance, 11 Milton Street, Cooke Town, Bangalore, Karnataka – 560005, INDIA References: Available on Request

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