Minjeong Kim

**** ****** **

Antioch, CA, *****

415-***-****

ac86yr@r.postjobfree.com

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WORK EXPERIENCE

e-Team(at Google)— Bilingual Content Reviewer

July 2018 - JAN 2019, Palo Alto, CA, United States

-Demonstrate speed, agility, critical thinking and attention to detail to review content against existing policies.

-Handle sensitive content that includes violence, sex and nudity to ensure there are no violations of policies.

-Support urgent requests and projects while collaborating with cross-functional teams.

BC Forward(at Youtube)— Bilingual Quality Assurance Analyst March 2018 - June 2018, San Jose, CA, United States

-Emphasis on driving high customer satisfaction and resolution.

-Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues.

-Ensuring excellent customer satisfaction by analyzing CSAT-DSAT survey and the trend in Korea.

-Comprehending SEM, SEO, and web analytics concepts to be used in client projects.

INTERNSHIP

U-Airport Team (Incheon National Airport)—Interpreter, Customer Service Representative

July 2015 - August 2015, Incheon, South Korea

-Provided clear instructions about customer inquiries that would arise such as updated flight information and solved problems, using technology to accurate reporting for scheduling and service evaluation.

UMEDI & Oriental Press— Intern

December 2014 - February 2015, Incheon, South Korea

- Performed lots of team projects such as making article about medical. news for Oriental Press which is the newspaper for US army in Korea.

- Created useful sources to introduce Korean food, Medical information for US army who stay in Korea, and Korean History related to US army.

- Designed Oriental Press webpage.

- Sorts, maintains and files information reports into chars in a timely manner following established chart organization.

AWARDS

Model United Nations :

UNCITRAL Session on Post

2015

American Education Fair

Honorable Service

interpreter award 2015

Yale Model United Nations

Korea 2014

LANGUAGES

Korean, English

17th Asian Games Incheon Organizing Committee— VIP Interpreter

September 2014 - October 2014, Incheon, South Korea

-Welcomed Foreign VIP visitors and 9,501 athletes to local events as well as maintain a comfortable atmosphere by resolving any issues that would arise.

- Route phone calls, including phone messages, according to phone handling expectations, to support timely response to incoming calls. QUALIFICATION

● Dependable, enthusiastic, dedicated, and well organized.

● Proficient in Korean and English.

● Years of clients service experience for 4 years.

● Collaborate in team well.

Have a lot of experience such as Model United Nations.

Conducted successfully many team projects with UMEDI (Medical Company) and Oriental Press (Newspaper for US Army in Korea).

● Expert in exceptional communication skills and outstanding interpersonal skills, working as a host and interpreter for 4 years.

● Skilled in computer programs such as PowerPoint and Word. EDUCATION

California State University East Bay, Hayward, CA - International Business Certification

MAR 2017 - DEC 2017

Incheon National University, Incheon, South Korea Majoring in English Language & Literature Bachelor degree March 2017 MAR 2011 - MAR 2017

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