Manager Account

SHWETA

KAMATH

Ontario

+1-437-***-****

************@*******.***

SUMMARY

A responsive and organized Account Manager adept at managing intense demands of multiple existing customer accounts. Skilled at meeting tight deadlines in a fast-paced environment. Strategic thinker and proactive problem solver who thoroughly understands client preferences and needs, and effectively manages teams to optimize customer satisfaction. EXPERTISE & SKILLS

• Client Relations

• Multi-tasking

• Time Management

• Interpersonal Skills

• Account Management

• Project Management

EXPERIENCE

Account Manager Direct Access Digital, Burlington, Ontario JUNE 2018 – PRESENT

• Acting as the main client point-of-contact, working closely with the internal strategy, account

& campaign management teams

• Attending client briefings and follow-up with internal debriefs to initiate campaign planning process

• Engaging with project management team to track all action items, budgets, schedules and creatives

• Participating in creation and coordination of weekly, monthly and quarterly reports

• Keeping the account management team up-to-date and on track with agreed to campaign critical paths

Client Service Manager The B-Hub, Bangalore, India JANUARY 2014 – OCTOBER 2016

• Assessed client’s individual needs and goals to design and implement effective solutions

• Devised, developed and implemented plans and policies to ensure achievement of business goals

• Compiled invoices for clients and conducted follow up on payments to ensure timely completion

• Served as primary point of contact for clients and internal creative teams

• Mentored and trained various members of client services department, as well as operations team, in support of overall project execution

2

Account Manager Great CIO, Bangalore, India

SEPTEMBER 2013 – DECEMBER 2013

• Reviewed client requirements and facilitated clear translation to creative team

• Oversaw management efforts of key accounts through effective resource allocation direction

• Collaborated with creative team to ensure innovative solutions were delivered to client in line with their individual requirements

Business Development Executive Epiance Software Pvt. Ltd, Bangalore, India JULY 2011 – SEPTEMBER 2013

• Generated leads and identified prospects via tele-marketing activities

• Delivered leads and identified future business prospects via tele-marketing practices

• Supported sales force with appointment setting and software demonstrations

• Managed the pipeline, kept a record of hot and cold leads, presented data on potential client during sales forecast meetings

• Designed and maintained database of potential customers for future opportunities.

• Conceptualized, created and presented sales presentations

• Communicated with customers to address questions and concerns regarding products, prices and availability

EDUCATION

Bachelor of Business Management – Marketing Bangalore University, India MAY 2014

EXTRA CURRICULAR ACTIVITIES

• Organized adoption drive for abandoned dogs in Bangalore India

• Lead the Cultural and Marketing initiatives at University

• Participated in District Level Badminton

• Member of Children’s Movement for Civic Awareness

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