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Customer Service

Kampala District, Kampala District, Uganda
April 24, 2019

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P.O.Box ***** Kampala, Tel: +256*********/+256*********

E-Mail: /

Personal profile

Name: Katimbo Raymond

Date of birth: 04th – December 1984

Career objective:

Am looking for an opportunity that will enable me advance my career and provide outstanding financial support within a challenging and rewarding environment and contribute effectively to organizational success.

Working Experience:

Dec 2015 to Date: JAVA HOUSE COFFEE SHOP UGANDA Accountant

Overall Management of payables and statutory deductions. Confirming completeness of documentation supporting invoices and payment requests for accuracy and consistency

Communicate with suppliers to resolve account queries and advise on payments plan

Assist Finance team in addressing any supplier and customer queries

Assist Store team with routine store management processes and procedures.

Monthly Reconciliation and Statement of Accounts to all customers according to internal procedures. Proper accounting of invoices by timely posting

Receiving and processing all vendor invoices for payments and verifying all invoices

Preparing payment analysis for all major expenses

Monthly Financial Closing activities as per the company’s timelines

Implementing an effective internal control system for safeguarding all company valuables. Working closely with the Auditor for continuous improvement of internal Controls.

•Periodical stock takes of inventories and transfer. Prepare stock consumption reports. Implementation of cost cutting measure.

•Banking, payment transfer (local and international) initiation, and overseeing company account balance management. Daily banking and Monthly Bank reconciliations

•Control petty cash for approved requesters following finance policy. Reconcile daily branches cash collection.

•Deposit funds in a timely manner at agreed location or bank as directed

•Branch sales analysis and reconciliations

•Petty cash management, voucher and cheque payment preparations with accuracy and completeness as well as postings reimbursements

•General ledger analysis and posting, utility bill managements Ageing analysis and contract adherence

•Cash report management/planning, requisitions and sales analysis

•Account reconciliations, participations in payroll preparations, advance payment requests and non- Uganda citizen allowances preparations

•Support to finance department to ensure timely submissions of reports. Working with all departments and the management team to help make justifiable financial decisions.

•Ensure team presence and respect.

•Overseeing both supplier deliveries and dispatches to branches and ensuring adherence to control measures to safeguard discrepancies in deliveries. As well as participating in Local Purchase Order preparations

•Filing and proper record management of all accounting documentations

•Control and coordinate truck movements and fueling

•Ensuring value for money activities through overseeing various commissary operations and processes.

• Enhancing a good relationship with our bankers such as foreign exchange dealings.

Working with Java has enhanced my leadership roles as well as managing multi background staff

Aug 2013 to Dec 2015: NEWREST UGANDA INFLIGHT Assistant Management Accountant/Catering Dispatch supervisor

For over 3 years, I worked with Newrest where I doubled as both an Assistant Management Accountant as well as a Catering Dispatch Supervisor, where I was directly reporting to both the Unit manager and Chief Finance Officer: my key responsibilities included

•Reviewing supplier invoices for accuracy, follow up credit notes and contested invoices

•Periodical stock take, inventories and transfer, review of stock bin cards visa vie supplier invoices. Prepare stock consumption reports

•Invoice verification and on time submission to accounts

•Cash / Cheque banking’s as well as Petty cash management

•Coordinate and supervise flight caterings on daily flights. Communicating catering load changes as and when depending on flight changes.

•Control and coordinate truck movements and fueling. Overseeing generator fueling

•Costing flight meals input products. Costing voyager and shell sales as well as other offsite revenue generating centers.

•Reviewing win flight sales reports/ ensuring correct entry of system catering flights information.

•On time Submitting tax assessments and returns

•Update flight statistics follow up catering loading/ off loading

•Inputting stock prices, Guarantee good invoicing, edit, delivery and compliance. Supplier Invoice verifications and Inputting stock prices

•Operate and supervise all VIP and ADHOC flights. Ensuring proper information flow of instant updates regarding flight programs as well as additive requests. Ensuring timely handling and delivery to airlines as well as client loading/offloading

•Ensure team presence, respect and roster follow ups

•Control randomly the quality of food provided by production as well as good management of meal reserves for unscheduled flights.

•Control and communicate hygiene documents and records. Maintaining proper food safety requirements and standards

•Overseeing unit operations as and when delegated to by unit manager.

This has given me chance to work on my team leadership roles, communication, and managing multi background staff and customers.

March 2009 – April 2013: STANBIC BANK Customer service

Since March 2009, I have worked with Stanbic bank first at garden city as a teller, I was later transferred to Nakawa and then to Entebbe airport as banking officer/vault/ ATM custodian.

I was later moved to Entebbe branch as a Customer Service Consultant. I have been exposed to both front and back office bank operations such as:

•General ledger posting. Account reconciliations

•Cash management/planning and requisitions. Asset custody ( vault/ATM)

•URA tax related matters/ URA account reconciliations/ Asycuda transfer

•Review of work for compliance with policy/ procedure

•Processing foreign exchange transactions as well as Money transfer services

•Customer negotiations/ selling

•Know your customer updates

•Cash deposits/withdraws and transfers

•General customer services inquiry/ follow up of customer queries

•Generator in charge- fuel and returns

Working with Stanbic bank improved my team work, analytical skills, customer care skills, custody and integrity as well as my art of paying attention to details.

It also exposed me to financial/ cash management skill and techniques.

I also learnt how to deal with people of multi displinary background.

Nov 2008 – Jan 2009: STEADMAN/SYVONATE GROUP Researcher

For a period of three months I was a field researcher / data entrant with Steadman group where I was involved in field interviews, data collection analysis and report writing.

This gave me chance to work on my team leadership, communication, interpersonal and teamwork abilities.

2004 – 2008: TASO Masaka Volunteer

For over four years, I worked with TASO Masaka as a part time volunteer. This aided my mobilization abilities, teamwork, communication skills.

Specific tasks performed include:

•Assisting cash dept. with receipts for daycare center services.

•Baseline surveys and Data analysis, Community Outreaches, youth mobilization and sensitization

•Filling and records management

•Information dissemination/ youth radio talk shows.

Educational background:

2010 – 2014 ICPAU Level 2

2016 – 2017 Uganda Management Institute PGD FIN MGT

2004 – 2008 Makerere University BCOM

2002 – 2003 Masaka Secondary School UACE

1998 – 2001 St Henrys College Kitovu UCE

Research undertaken

An evaluation of internal controls in the management of donor funds.


•Experience of invoicing, payments, as well as internal controls control

•Advising on the financial implications. Ability to interpret and communicate financial data to non-financial managers

•Motivated and driven to achieve through hard work and determination.

•Good communication skills.

•Strong analytical skills.

•Measuring financial risks and then developing and implementing strategies to minimize that risk.

•I am knowledgeable in Microsoft office packages. I am also comfortable with data storages


Fluent in Luganda and English


•Kayondo George William

Financial accountant

National Social Security Fund Uganda

P O Box 7140 Kampala

Tel: 077*******

•Kawere Andrew

Asst. Director

NBFI Departments, Bank of Uganda

P O Box 7121

Kampala Uganda

Tel: 071*******

Contact this candidate