Customer Service Training

********@*****.*** Austin, TX ***** 512-***-**** or 512-***-****

Objectives

Hard working and dedicated, with proven leadership and organizational skills, and minute attention to details. Seeking to apply my knowledge to the human resource role within your organization. I am a dedicated team player who can be relied upon to help your company to achieve its goals.

Education

Strayer University

Master of Science in Human Resource Management

University of Phoenix

Bachelor of Science in Business Management

Experience

Mosley’s Services Austin, TX

HR Generalist 05/2015 – present

Plan, administer and control budgets for contracts, equipment and supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Evaluate the staffing needs of the organization. Prepare timesheets for payroll. Prepare annual budget for organization.

Virginia College Austin, TX

Adjunct Instructor 06/2017- 12/2018

Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences. Compile and administer exams, evaluate and grade students' class work, assignments, and papers. Prepare and deliver lectures to students on business topics such as human resources, customer service, math, business communications, Microsoft word and Excel. Prepare course materials such as syllabi, homework assignments, and handouts. Initiate, facilitate, and moderate classroom discussions. Advise students on academic and vocational curricula and on career issues. Maintain student attendance records, grades, and other required records. Collaborate with colleagues to address teaching and research issues. Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. Maintain regularly scheduled office hours to advise and assist students. Act as advisers to student organizations.

Gemalto Austin, TX

HR Coordinator 08/2015 – 03/2016

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. Explain company personnel policies, benefits, and procedures to employees or job applicants. Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations. Aid in administering employee benefit programs and worker's compensation plans. Gather personnel records from other departments or employees. Examine employee files to answer inquiries and provide information for personnel actions. Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies. Compile and prepare reports and documents pertaining to personnel activities.

Southern Careers Institute Austin, TX

Professor/Team Lead 05/2013 – 08/2015

Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences. Compile, administer, and grade examinations, or assign this work to others. Supervise students, internship, and research work. Evaluate and grade students' class work, assignments, and papers. Prepare and deliver lectures to students on topics such as insurance, medical billing and coding, customer service, math, business, communications, Microsoft word and Excel. Prepare course materials such as syllabi, homework assignments, and handouts. Initiate, facilitate, and moderate classroom discussions. Advise students on academic and vocational curricula and on career issues. Maintain student attendance records, grades, and other required records. Collaborate with colleagues to address teaching and research issues. Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. Maintain regularly scheduled office hours to advise and assist students. Participate in student recruitment, registration, and placement activities. Serve on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues. Act as advisers to student organizations.

Medical Staffing Network Austin, TX

Staffing Coordinator/Lead CNA 08/2000 – 07/2011

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Quote prices to customers. Collaborate with workers and managers to solve work-related problems. Review work throughout the work process and at completion to ensure that it has been performed properly. Transmit and explain work orders to laborers. Evaluate employee performance and prepare performance appraisals. Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. Conduct staff meetings to relay general information or to address specific topics, such as safety. Counsel employees in work-related activities, personal growth, or career development. Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs and in developing unit policies and procedures. Assess training needs of staff and arrange for or provide appropriate instruction.

CareMinders Home Health Austin, TX

Business Office Manager 06/2009 – 12/2009

Plan, administer and control budgets for contracts, equipment and supplies. Direct or coordinate the supportive services department of a business, agency, or organization. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Exceptional Employment Services Austin, TX

Director of Staff 08/2008 – 01/2009

Prepare training budget for department or organization. Analyze training needs to develop new training programs or modify and improve existing programs. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Conduct orientation sessions and arrange on-the-job training for new hires. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. Evaluate the staffing needs of the organization. Prepare timesheets for payroll. Prepare annual budget for organization. Inform employees of insurance options and 401k options.

Skills

Clerical Mathematics STEM Program Management for grade school level students Customer and Personal Service Social Perceptiveness Judgment and Decision Making Administration and Management Management of Personnel Resources Active Listening Complex Problem Solving Time Management Learning Strategies Writing Systems Evaluation Personnel and Human Resources Management Economics and Accounting Management of Financial Resources Computers and Electronics Education and Training Critical Thinking Working knowledge of the Law and Government Negotiations Contract writing and negotiations ADPSoftware PeopleSoft HRIS ATS WorkDay

E J Washington

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