Enthusiastic and dynamic professional with more than 2.5 years of experience in the field of administration possessing a Bachelor of Engineering Degree in Computer Science.
Friendly with a positive attitude; able to establish strong working relationships and rapport when interacting with clients and work collaboratively with others as a part of a team.
Detail-orientated and resourceful and able to handle various tasks while working in high pressure, fast-paced environments.
Excellent prioritization, time management and interpersonal skills with proficiency in English, Punjabi and Hindi.
Skilled in Microsoft Office including Word, Excel, PowerPoint and Outlook, and Thunderbird with accurate keyboard speed of 45WPM.
Responded to a high volume of customer emails and phone calls on a daily basis regarding order issues by providing formal apologies and adequate compensation, to ensure customer satisfaction.
Answered phone calls, providing information on general inquiries, processing requests of customer for furniture by getting complete their details.
Redirected calls to the director or requested staff member, using intercom and recording complete and concise messages.
Checked, recorded and conveyed voice mail messages on a daily basis to maintain clear lines of communication.
Maintained an inbound management system; created customer tickets, compensated customer as per company guidelines, closed tickets and entire entry once completed.
Managed online database with client information and payment schedules; updated database as per information taken from clients and scheduled deliveries of furniture to them after collaborating with other departments within the organization
Collected payments through cash, credit and debit cards and issued receipts after successful transactions.
Screened, oriented and evaluated students to fill specific work placement roles within client companies.
COMMUNICATION & INTERPERSONAL SKILLS
Provided customers with best possible advice for IT career, solutions and alternatives and instructed them for admission procedures.
Executed daily customer support operations including responding to questions and following up on reported issues with an emphasis on helping partners succeed.
Facilitated communication between parties involved in each delivery to give them true Skip experience.
Greeted customers, and resolved inquiries and concerns related to company’s training products and services; ensured strong customer satisfaction and friendly relations.
Proven ability in resolving customer conflicts with positive strategies by properly analysing the problem and giving them required solutions.
Updated spread sheet with accurate data using Microsoft Excel, to maintain records for monthly reporting.
Completed all assignments (reports, research papers, essays, etc.) and daily classroom note-taking through Microsoft Word.
Utilized Microsoft PowerPoint for marketing purposes; presentations on monthly sales data and recruitment purposes, as well as projects for coursework assignments.
Strong attention to detail when entering information into database with accuracy and an average WPM of 45.
Knowledge of solving minor technical issues, complemented by a Computer Science degree.
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