Customer Service Data Entry

Dilini Somadasa

** ******* *****, ********, ** L*T 2K3

Phone Number: 905-***-**** Email: *********@*****.**

OBJECTIVE

To secure a career position in office administration / customer service, where I can bring a high degree of skills, initiative and enthusiasm and apply a wide range of talents including excellent inter-personal abilities with the opportunities of personal and professional growth

HIGHLIGHT OF QUALIFICATIONS

Result Oriented Administrator with over 10 plus years of experience in Filing, Office Equipment Operations and Data Archiving

Good computer skills including Microsoft Word, Excel, MS Outlook, PowerPoint

Working knowledge of Accounting & Accounting Software (Quick Books, Sage 50, Sage 300)

Attention to detail and high level of accuracy

Possess the ability to work under pressure; as well as, independently or in a team setting

Great written and verbal communication skills

Superior problem solving and customer service skills

Strong organizational, technical and interpersonal skills

RELEVANT WORK EXPERIENCE

Office Assistant, MIAG Centre for Diverse Women and Families Nov 2018 – April 2019

Welcomed and directed visitors, answered and directed incoming calls

Data entry (Excel) and Prepared documents

Checked and directed emails / sorting and distributing mail

Coordinated events

Maintained log books and contact lists

Other clerical duties as assigned

Service Officer, TD Canada Trust Jan 2010 – Aug 2010

Paid property tax for client mortgages adhering to bank regulations and guidelines

Responsible for TD Insurance Mortgage Payments

Prepared TD Mortgage service agreements

Served email inquiries from various arms of TD Wealth Management and TD Canada Trust Banking Services

Data Entry (Excel)

Support Officer, TD Canada Trust Oct 2006 – Jan 2008

Noncredit loss processing including identity theft and impersonation investigations, loss allocation, internal general ledger balancing and write-offs, appeals (data entry)

Ensured service level commitments are maintained by effectively managing own workload and seeking opportunities to assist peers

Adhered to customer service standards during all interactions while looking for ways to exceed expectations.

ADDITIONAL WORK EXPERIENCE

Office Support, Loblaw Companies Ltd. 2006

Service Officer, Data Entry Dept., TD Canada Trust 2004 – 2006

Customer Service, Market Research, Market Probe Canada Inc. 2004

Office Support, AccuPlus Precision Metal Fabrication Inc. 2004

Data Entry, Van-Terior Outfitters Inc. 2004

EDUCATION

Business Administration (Accounting Application Specialist) Diploma; Trios College 2018

Introduction to Accounting l; Humber College 2006

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