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Administrative Assistant Customer Service

Belleville, New Jersey, United States
April 23, 2019

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Belleville, NJ ***** 973-***-****


Dedicated and conscientious Travel Consultant possessing excellent business management, customer service, and problem solving skills. Independent worker adept in making essential decisions.

Corporate Travel Consultant 12/2016 to Present

American Lloyd Travel, LLC., Englewood, NJ

Manage corporate travel for employees at Hackensack Meridian Health Network account

Arrange flights, hotels and car service reservations for the traveler

Medical Secretary 10/2015 to 10/2016

John Theurer Cancer Center, Hackensack UMC., Hackensack, NJ

Increased patient consultations with physicians by answering phone calls in a timely manner and efficiently collecting patient information

Accomplished customer satisfaction by maintaining positive, upbeat attitude

Reorganized filing system for space organization

Medical Secretary to the Chief Pediatric Orthopoedic Surgeon 8/2012 to 8/2015

St. Joseph’s Regional Medical Center, Paterson, NJ

Extensive interaction with doctors, administrative directors, patients, and suppliers within and outside facility

Collected office visit payments, made deposits to cashier office, maintained Excel payment logs

Booked patient surgeries and communicated with interpreters; arranged transportation for patients

Read doctor’s notes and selected proper diagnoses codes; gathered necessary information and sent for billing

Created and maintained Excel spreadsheet log for year-end reporting to administration

Achievement of increasing co-payment collections and decreasing patient waiting room time

Administrative Assistant/Office Manager 5/2012 to 8/2012

Las Comp Institute of IT, Montvale, NJ

Managed and assisted students with rules and regulations of school

Assisted and answered questions for students learning MS Office

Created Resumes

Presented and informed potential students about school

Corporate Travel Agent 1/1994 to 9/2002

World Travel Partners, LLC., New York, NY

Established relationships and handled accounts with high level business clients such as Goldman Sachs, United Nations and the Federal Government

Managed travel for corporate employees by arranging domestic and international itineraries

Construed best routes for International travelers

Corporate Travel Agent 9/1988 to 12/1993

Rosenbluth Travel, Inc., New York, NY

Administrative Assistant for Prudential Securities Corporation

Studied Sabre GDS system in Dallas Fort Worth, TX

Managed and coordinated with group travelers

Handled domestic flights for employees

B.B.A., Marketing Management Sabre GDS Administrative Assistant Certification

Baruch College, New York, NY Dallas Fort Worth, TX Las Comp Institute of IT, Montvale, NJ



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