Manager Program
Resume:
Portia Jones, PMP®
******@*********.***
Summary
PMP certified Senior Program Manager with project management leadership combined with strong business acumen, extensive experience with leading IT development teams as well as Biz Teams for new development/software
As a Program Manager in Dell's Mergers and Acquisitions Global IT group, was responsible for the Salesforce.com (SFDC) integration and data migration of newly acquired companies into Dell's SFDC sale's tool instance
Coordinated UAT, PIT and Go Live Testing for IT program deployments/release management (GCS-SLA)
Ensured issue tracking via TFS occurred
Worked hot fixes/bug fixes and solutions with Dell IT Team and communicated status, issue resolution out to a global team of PMs- sometimes over a 24-hour period
Detailed oriented PM that excels at crafting, well documented, thorough communications
Strong collaborative problem solving skills & experience with large global teams
Excels at keeping stakeholders accountable and on point
Driving compliance and support across Dell Teams
Awarded 3 Dell awards in for outstanding achievements and contributions to the Dell workforce Gold, Silver and Dell Champion Award
Education
The University of Texas at Austin - McCombs School of Business
oBachelor of Business Administration (BBA)-- Graduated 1996
Recommendation
From Dell Director:
"Her HOW behaviours are strong and respected by her peers, customers, and stakeholders. She is a true team player and is very customer oriented and always puts the customer first. She is engaging and collaborative. She can be counted on to deliver what is asked of her. She aggressively tracks down answers and holds people accountable. She does a great job in engaging and communicating with all functional areas of the business, internal and external, as well as within management levels."
Awards
Awarded Dell PM of the quarter for Q4FY09 CE Circle of Excellence
Program Manager Award for 100% CE (Customer Excellence) for obtaining perfect CE survey results FY09 & FY10: PBG Services Group, Dell
Dell Silver Award
Dell Gold Award
Dell Champion Award
Experience
Senior Program Manager for GCS New Offer Readiness/Asset Services –Dell Remote Employee September 2012 – June 2018
•PM global interface with Dell IT, Business and Dell executives in effort to drive/ resolve IT and program's goals and
challenges
Led DEV Teams as well as Biz Teams for new development as well as code fixes
Coordinated UAT, PIT and Go Live Testing for IT program deployments/release management (GCS-SLA)
oWorked hot fixes/bug fixes and solutions with Dell IT Team and communicated status, issue resolution out to a global team of PMs- sometimes over a 24 hour period
oEnsured issue tracking via TFS occured
•Primarily responsible for project management supporting the team and business unit, including the true E2E
infrastructure, as well as CSAT, Vendor Management, team & ELT communications, and interfacing with
stakeholders and customers
•Participated in end to end implementation planning including project management,issue management,
communication and CM processes.
•Served as the Global PM Team Lead. Providing leadership to Jr PMs/SME’s/BA’s
•Created a sustainable, repeatable process for issue tracking, resolution, programs and executive
communication scorecards that resulted in IT tool's improvements/Offers = a better customer experience.
•Engaged with global teams for road mapping of IT programs as well as global standardization of the Dell
Global Configuration Services (GCS) IT tools.
•Acted as global PM for Dell programs, leading programs thru all phases of the project life cycle.
•Responsible for organizing a global product support team (Dell GCS), IT tools team and stakeholders.
•Contributed to and led: requirements gathering, ALL project deliverables, IT scoping with the Tools Support
Team and IT Dev. Team
•Assigned resources to tool or issue challenges. Working alongside IT to create a more productive, stable IT
environment
•Delegated work streams to extended cross functional teams.
•Demonstrated leadership through executive scorecards
•Provided vision and project road mapping- IT software roadmapping and prioritization for the biz needs
•Served the entire global community (GCS) and their leaders with executive updates on monthly global
operations review forums
•Managed day to day execution of programs: planning, tracking, documentation and status updates for the
programs
•Assisted director/team with interviewing/hiring
•Onboarded and managed 3rd party vendors- oversaw vendor payment
Program Manager for Mergers and Acquisitions- Global IT Sales and Marketing - Remote
Consultant at Dell May 2012 - August 2012 (3 months)
•Developed and drove IT integration aspects of recent Dell acquisition's data migration with cross
functional teams and partners- responsible for the Salesforce.com integration and data migration of newly acquired companies into Dell's SFDC tool instance
•Organized workflow, prioritized multiple demand streams and assisted in managing data/system
integration efforts for acquired companies
•Planned and directed project schedules
•Problem solving with highly matrixed- global teams
•Ability to work well under time constraints to deliver integration of Salesforce.com (a 60-90 day delivery) 6.
Hold cross functional teams and stakeholders accountable for deliverables
•POC for Dell, newly acquired Dell companies and IT Business Analysts, during the Salesforce.com
integration
Program Manager – Managed Deployment Services (MD) Remote Employee at Dell
January 2008 - April 2010 (2 years 3 months)
As a Dell Managed Deployment Services Program Manager, I served as the single point of contact for
sales, customers and Dell service partners before, during and after a deployment for Dell's Major Public
Accounts (State and Local Governments and High ED). Responsible for entire project lifecycle: scoping,
planning, delivery, budget for large, high profile Dell customer projects. I was repeatedly requested by Dell
Account Executives and Dell customers to be the PM assigned to the program. I sustained 100% customer
satisfaction through my Dell CE (customer excellence surveys) with 100% CE year after year.
•Involved in Pre- Sales, RFP and SOW (Statement of Work) planning
•Responsible for P&L and operations of entire program
•Created project plan and managed entire project for large scale, high profile customers and managed all of
project's budget and schedule for key stakeholders
•Traveled to customer's sites to ensure deployments went well and to scope projects, managed the customer
relationship well which ensured future business with Dell and customer retention
•Met with Executive IT Dell customers to resolve conflicts to ensure project success
•Managed large rollouts for Dell resulting in $15+ million in revenue annually
•Supervised techs onsite as well as working with customer's IT staff
•Responsible for the hiring and screening of onsite techs
Project Manager: Asset Recovery Service at Dell
March 2005 - May 2005 (2 months)
•Managed all of the asset retirement and disposal of customer legacy systems
•Performed integral role to drive vendors and sales people for solutions
•Owned multiple projects simultaneously; resolved conflicts with urgency for Dell
Project Manager: Dell’s CFI Custom Factory Integration at Dell
March 1998 - February 2002 (3 years 11 months)
•Custom Factory Integration (CFI)
•Acted as a sales and customer advocate for domestic and international customers providing CFI technical
expertise and process requirements for customer specific projects: non-standard hardware, software, asset
services and installation
•Developed and delivered clear, concise, project documentation to both internal and external Dell customers
proactively communicated: immediately informed customers concerning changes/developments with a
project
•Analyzed problems, worked with customers and Dell support groups to determine root cause/corrective
action
•Provided customers with detailed written and verbal project objectives
•Met with customer’s onsite to foster a relationship
•Presentations at customer briefings, facility tours
ISR (Dell Preferred Accounts Division)
•Developed and sold to 30+ accounts in a $ 2 million territory aggressively grew accounts and developed
SOLID customer relationship Initiated cold calls that resulted in sales
•Achieved extensive knowledge of computer hardware and software
Account Development Manager: Frito Lay July 1996 - May 1997 (10 months)
• Managed 11 people and a 2 million $ territory in N. Austin. -initiated sales calls and presentations
•Participated in marketing, sales forecasting, and product placement of new products
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