Customer Service Administrative Assistant

Profile

* ***** ** ********** **** in Human resources in India and Customer service Supervisor in Australia, moved to Canada few months ago, looking to start my career in Canada.

Master of Business Administration – Human Resources and international Business.

Hardworking and responsible female who strives for excellence in performing any given task and job.

Very friendly personality that is accentuated with a positive attitude.

Looking to gain the experience and knowledge needed to build on current skills and learn new skills.

Skills

Able to communicate in an effective and clear manner.

Excellent at listening and paying attention to others.

Very considerate and respectful of the feelings and thoughts of others.

Fluent in English, Punjabi and Hindi

Able to complete tasks both independently and as a group.

Can handle situations that require multitasking.

Adapted to fast paced work settings.

Can easily operate MS Word, Excel, and PowerPoint.

Very fast learner.

Work Experience

Customer Service Supervisor at Subway (Merryland, NSW Australia) November 2014 - December 2015

Role and Responsibilities

Serving Customers and exceeding customer satisfaction

Provide a high standard of customer service in dealing with sales, inquiries and complaints

Recruit and select new employees

Overall management and responsibility of Sandwich Artist.

Ensure that new employees are trained and inducted in accordance with Subway training requirements

Provide ongoing coaching of employees and lead expectations by example

Prepare the rosters in line with budgeted labour and man hours

Prepare required paperwork in relation to stock and sales.

Perform inventory management and stock control including weekly stock take and reports

Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation

Ensure safety procedures are followed to prevent injury

Provide a safe work environment for employees and customers

Comply with Food Code of Practice

Ensure food is prepared and storage and preparation areas are maintained according to Health & Safety and Audit standards

Jr. Executive Human Resources and Administration Best Technolozies (Qmaxx group) May 2010-June2014

Role and Responsibilities

Extensive Experience in recruitments, training and providing administrative support in a fast-paced environment.

Developed job descriptions and external job postings.

Responsible for posting and maintaining position advertisements and their potential links to outside websites

Delivered PowerPoint Presentations at various universities and colleges before starting the recruitment process.

Shortlist candidates and conduct the HR Round of interviews.

Recruitments via various tools including Campus Placements, Job Portals, Direct Interviews, Referrals and advertisements.

Maintained employee record from initial hire to termination and maintains the organizational structure and vacancy management modules.

Liaising with personnel agencies, screening resumes, setting up interviews, conducting HR interviews, recommending short list of the top candidates to the hiring manager, conducting reference checks and preparing offer letters.

Accountable for employee orientation and ensure all processes are documented and followed and provide analysis of the data collected.

Responsible for day today administrative work and documentation.

Projects handled

To study the Corporate Communication System of TTSL (Tatatele Services ltd.)

Other projects: To study the compensation plan of Dollar store

Academic and Professional Qualification:

Matriculation from Buda Dal Public School (CBSE) in 2003 (64%)

Bachelor’s Degree from Punjab Technical University in 2008 (76%).

MBA in Human Resources and International Business from Lovely Professional University India (8.2 CGPA/10) in 2010.

MBA in International Tourism and Hospitality Management from Western Sydney University Australia GPA 5.2/7 in 2017

Training

6 weeks training in TATATELE SERVICES pvt.ltd Head Office Punjab Circle Mohali India

Languages

Fluent in English, Punjabi, and Hindi (writing, reading, listening and speaking).

IELTS 7 each and 8 overall bands

Volunteer

Worked as a Volunteer with human rights club in Patiala.

Other achievements

Gold medallist at state level in folk dance and acting.

Got scholarship during diploma

Personal details

DOB: 18 November. 1986

Gender: Female

Declaration: I hereby declare that the information provided by me is authentic and I take the full responsibility of the discrepancy found if any.

Date: 23/04/2019

Place: Calgary

GAGANDEEP KAUR VIRK

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