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Customer Service Sales

Reno, Nevada, United States
17.00 per hour
April 23, 2019

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***** ********* ****

Reno, NV *9508


To Whom It May Concern:

Due to my recent relocation to Reno, Nevada from the San Francisco Bay Area I am currently seeking a full-time position with benefits. As the skills evidenced on the attached resume show, I have 35 years of office management experience. I have a strong ability to work independently while still integrating into a team unit for completion of projects when appropriate. I have and am able to delegate work according to necessity.

I am reliable and responsible. As a health-conscious individual, I take very little sick leave and also take pride in arriving and leaving work in a timely manner. I believe I am the person you are looking for. Should my qualifications meet your needs, I look forward to the opportunity to interview for the available position. I can be reached at the above number at any time.

Thank you in advance for your time and consideration. Best regards,

Dana L. Michaels


17735 Davenport Lane

Reno, NV 89508


Position: Office Manager Dates of Employment: 2010-2019 Amoura Development Corporation:

Amoura Cafe (located at San Francisco Int’l Airport) Amoura Employee Cafe (located at San Francisco Int’l Airport) DeliUp Cafe (located at San Francisco Int’l Airport) Supervisor: Romel Shihadeh Telephone: 1-650-***-**** QUALIFICATIONS:

Utilizing QuickBooks:

Tracked account payable and accounts receivable

Drafted vendor checks daily and monthly for all three companies Established billing quotes and invoiced customers for catering events Payment postings

Invoiced monthly airline passenger vouchers

Complied catering orders, i.e. food, beverages, utensils, special orders, etc. Maintained and renewed business licenses in compliance with state and county laws Established and maintained vendor folders in Outlook Express Created ordering guides and inventory for vendors via Excel Daily organization and filing of invoices, pertinent invoices, etc. Online submission of all employee 401k contributions each pay period Created “census” every year for current and past employees for the 401k plan, with online preparation each year for the major company September contribution Consistent rapport with customers through daily emails and telephone contact DANA L. MICHAELS

17735 Davenport Lane

Reno, NV 89508


Position: Assistant Office Manager Dates of employment: 1984-2009 Automotive Enterprise

797 Industrial Road

San Carlos, CA 94070

Owner & Supervisor: Robert Waldschmidt Telephone: 1-650-***-**** Qualifications:

Drafted all outgoing quotes and necessary adjustments for approval by management Intermediate all managerial instructions, notifications, and documentations to staff Conduct online research and provide results to management Insurance Claims Project Management:

First contact for all insurance claims

On-site public contact for all insurance adjusters Oversaw any supplementation to original insurance claims Mediated insurance matters between home office and customer’s adjustments and reviews

Ensured all documentation, file transfer, damage review and insurance claims as acceptable

Obtained and prepared quotes, comparisons and assessments for managerial reviews and approval

Maintained full hands-on customer service functions Project Coordinator:

Reviewed contracts sales agreements and delivery scheduling for accuracy and efficiency

Implemented and expedited pre and post sales activities Ensured data requirements, jobs, projects, or other special requirements and notifications were met timely

Reviewed project specifications and adjustments to ob completion Provided schedule updates and reviews

Customer Service:

As inter-office communication lead, provided continuous status of events and schedules Greeted and announced all customers while ensuring appointments were conducted in a timely and professional manner

Maintained all aspects of sales/customer service and relationship Served as guide for all on-site customer and insurance adjuster/estimator visits Human Resources Coordinator:

Responsible for first-pass interviewing of potential employees Front-end training of new office personnel

Setup and maintenance of all personnel files, including payroll Accounting;

Accounts payable

Accounts receivable

Maintenance of open-status consumer accounts

Timely receipts of all transactions

Payroll preparations and distribution

Banking deposits, balance and fulfillment of related paperwork Miscellaneous responsibilities included:

File and data transfers including photos and document transfers Outbound shipment coordination and documentation, including FedEx, DHL, UPS, and USPS

Multi-phone line system and public address system

Outside qualifications:

Specialized computer training: in San Diego, CA for use of the Mitchell Int’l Computer System

25 years experience in the automotive industry

Extensive well-rounded experience in office management, insurance claims, and adjustments, personal assistance, sales and customer service, with specific capabilities including a strong aptitude in organization

A patient and loyal personality


Cherie Pries 775-***-****

Barbara Smith 510-***-****

Jan Jones 775-***-****

Patty Patane 650-***-****

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