Administrative Assistant Customer Service
Resume:
Miss Mullins
Columbus, OH *****
*********@*****.***
Related Experience
Ohio Legislative Information Systems Office (LIS) September 2003 – present
Office Manager
Provide support, coordination and maintenance of the business functions of the LIS office including personnel, budget of $8+ Million and other fiscal matters; assist the Director and staff with communications with users, contractors and government officials; issues purchases orders for all computer hardware and software purchases; negotiates contracts with vendors to make sure in compliance; process accounts payable and receivable; inventory control specialist responsible for entering and maintaining asset management in to the Ohio Administrative Knowledge System (OAKS); coordinates activities associated with LIS meetings, classes, training sessions and educational programs; sole contact for my agency for all HR related topics, such as benefits, leave time and requests, and any matters directly related to being a State of Ohio employee; Maintain four separate office calendars; Responsible for office spaces in four different locations; IT help desk back up, issuing tickets on Cherwell software for engineers to follow up. All Microsoft Office software used. 40+ hours/week
The Ohio State University Alumni Association (OSUAA) July 2002 – October 2003
Administrative Assistant, VP Finance
Assist the VP, Finance (CFO) with human resources responsibilities, budget preparation and reports, special projects, and tour host responsibilities. Gather information for tri-annual board meetings, prepares agenda, coordinates bankers, prepare minutes from dictation tapes and notes at Finance Committee meetings and other special meetings at the discretion of President/CEO and VP, Finance. Communicate with various suppliers, outside sources, vendors, and consultants (i.e. attorneys, auditors, investment bankers, and IRS representatives, pension plan managers). Arrange various departmental staff meetings. Maintain Finance Department calendar and files, as well as OSUAA supply inventory; arranges travel, and composes confidential correspondence. 40+ hours/week
Ohio Judicial Conference January 1998 – July 2002
Legislative Secretary/Assistant
Provided administrative support for the Legislative Staff, OJC and various judges associations. Maintained the legislation, general assembly and OJC committee databases; Followed legislation as it affected courts by reading introduced legislation and following them through both the House and Senate chambers when warranted; create spreadsheets highlighting any changes in laws for judges; designed and formatted various brochures, newsletters, registration and education materials; Layout Coordinator for BillBoard publication; organized various judges associations’ education programs registration materials, and contacting and negotiating with hotel and conference centers; scheduled and set-up conference calls; Software used Microsoft Word, Access, Publisher, Outlook and Excel; FileMaker and other relevant software programs. 40+hours/week
Ohio Youth Advocate Program August 1993 – August 1996
Administrative Assistant
Administrative support for Assistant Director; supervised four secretaries; responsible for interviewing, hiring and payroll in Akron and Youngstown offices; assisted with contract proposals; set-up corporate accounts; collections of overdue revenue; billing revenue;
compiling monthly and annual revenue reports totaling over $1M; conference, meeting and, luncheon planning, and travel arrangements; purchasing; some receptionist duties. 40+ hours/week
Other Experience
Motivational Speaker
Panelist at the Annual Meeting of the American Society of Criminology in San Francisco, CA; Keynote Speaker at The New Me ~ No More Scars Conference in Roanoke, VA; featured speaker at the Ohio Arson School. Keynote speaker at the Ohio Reformatory at the Domestic Violence Awareness Month and for the Victim Awareness program; featured speaker at Empowering Women, Empowering Voices conference in Miami, FL and at the Society of Fire Protection Engineers' Charity Golf Outing. Panelist on the Momentum 2010 Conference Woman of Courage session sponsored by Ohio Governor's Office for Women's Initiatives and Outreach; Impact Speaker at the Franklin Pre Release Center for Domestic Violence Awareness Month as well as the featured story for the Survivors Corner Newsletter and in the Columbus Dispatch feature article, Set on Fire and Left to Die (September 28, 2008). Guest Lecturer at Ohio Dominican University and Columbus City Schools.
Crate & Barrel September 2017 – June 2018
Customer Service Office Associate
Maintain an awareness of all product information, intranet communications, current advertising, promotions and catalogues, and the status of merchandise. Complete and process phone sales orders and book all deliveries, both local and long distance. Answer all telephone calls immediately and courteously. Perform all follow up communication with the customer, and respond to customers within the time frame promised. Support and model excellent service to both internal and external customers in all forms of communication. Communicate on a regular basis with the sales manager or customer service lead concerning all aspects of customer service issues. And communicate effectively and efficiently with all company associates in both written and verbal form.
Education
Central State University, Wilberforce, OH – Major: Finance
Tennessee State University, Nashville, TN – Major: Finance
Southeast Career Center, Columbus, OH – Accounting and Office Administration; State Certification
Software
Microsoft Office – Word, Outlook, Excel, Publisher, PowerPoint, Access and some SharePoint.
FileMaker; Adobe Photoshop; Cherwell ticketing system; OAKS;
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