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Customer Service Employee Relations

Location:
Mesquite, Texas, United States
Posted:
April 23, 2019

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Resume:

Experienced Information Technology professional with experience in leading and managing a team of IT Developers, Analysts and Programmers. I am committed to quality and service excellence with an aptitude for launching innovative technology operations; including client and vendor relationships, policies and procedures. I am currently exploring fresh opportunities with a company that’s searching for a Supervisor and Leader with the ability to discern needs, resolve problems and strengthen client relationships

SUPPORT ANALYST/ TEAM LEAD

Frontier Communications // Irving, TX // 2015 – Present

• Promoted to Team Lead and given the responsibility of supervising and leading a team of 9 Support Analysts and Programmers.

• Created a comprehensive work request entry and tracking system that reduced work effort by more than 33%.

• Initiate weekly team meetings and trainings to review new processes and address any issues.

• Assist the HR Department in the hiring and interview process for potential new IT Support Analysts.

• Reduced batch processing time and screen response time by 90% through researching, justifying and implementing an upgrade of AS/400 computer system.

• Assisted in the creation of policies and procedures to reduce downtime and faster turnaround time to increase overall productivity.

• Communicate updates and service times throughout the company.

• Install network software; including security and firewall software. TECHNICAL RECRUITING COORDINATOR

Frontier Communications // Irving, TX // 2015 – Present

• Partner with internal hiring managers to drive staffing solutions to meet the needs of the company.

• Place high-end technical professionals in contract and full-time positions.

• Mentor and provide on-going training and support for 20+ agents on a weekly basis, which has led to a decrease in average handling call time by more than 2 minutes.

• Consult with Hiring Managers to define sought after competences and managed requisitions.

WRITE YOUR JOB TITLE HERE

Company Name // Location // 2012 – Present

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• Lorem Ipsum is simply dummy text of the printing and typesetting industry ASSOCIATES // BUSINESS

ADMINISTRATION

Eastfield College

2009-2012

DIPLOMA // TEXAS SCHOLAR

Dr. John D. Horn High School

2008-2010

Mesquite, Texas

TECHNICAL //

TCP/IP

ICMP

Firewall

SQL

Linux Operating System

JavaScript

HTML

SME

Palo Alto and Panorama

214- 608- 5 3 4 7

ac86v2@r.postjobfree.com

PROFESSIONAL //

Conflict Resolution

Supervising

Account Management

Client Needs Assessment

Programming

Network Management

Server Maintenance and Security

Business Management

Customer Service Focused

Quality Assurance

Team Building

HR/Employee Relations

System Analysis

Software Testing and Training

Relationship Building

Reports and Correspondence

Troubleshooting

HUMAN RESOURCE SPECIALIST

United States Army // Dallas, TX // 2011 – 2015

• Interacted with all clients and visitors in a friendly manner, ensuring that they received outstanding first impressions of the recruiting center.

• Consistently recognized for outstanding performance while enhancing the day-to-day efficient operation of the HR office.

• Planned and coordinated numerous marketing events, resulting in significant increases in new recruits and consistent event success.

• Delivered excellent customer service to more than 150+ personnel with new employee orientations, benefits, payroll, retirements and promotions.

• Rallied a team of 4 staff members to reach established goals, which improved the timeliness and effective processing of personnel actions with a 95% success rate.

• Maintained and monitored over 200+ employee records related to events such as terminations, leaves and transfers.

CONSTRUCTION LOAN SPECIALIST

Bank of America // Plano, TX // 2013 – 2014

• Ordered credit reports, appraisals and preliminary title reports.

• Analyzed applicant’s financial status, credit and property evaluation to determine possibility of granting a loan.

• Effectively managed pipeline of more than 200 new client relationships in one calendar year.

• Acted as a resource for newer Loan Specialists, who were unsure how to handle certain loan situations.

• Coordinated with Loan Sales Associates to help create a better synergy between clients and the loan closing process.

WRITE YOUR JOB TITLE HERE

Company Name // Location // 2012 – Present

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• Lorem Ipsum is simply dummy text of the printing and typesetting industry, lo WRITE YOUR JOB TITLE HERE

Company Name // Location // 2012 – Present

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• Lorem Ipsum is simply dummy text of the printing and typesetting industry

• Lorem Ipsum is simply dummy text of the printing and typesetting industry



Contact this candidate