Customer Service Representative

SALMAAN GANI.M

Email: ************@*****.***

Skype id: salmaan_gani

Mob: +91-979*******, +91-979******* (WhatsApp)

CAREER OBJECTIVE

To seek challenging avenues where my knowledge and experience matches with the organization's growth and also to utilize my knowledge, personal skills to gain comprehensive understanding at a reputed organization so as to take responsibility and contribute significantly.

PROFILE SUMMARY

- A dynamic and multitalented professional with exceptional marketing and logistics knowledge having degree of MBA and PGDM.

- Experience in the marketing aspect and policy for business aspect.

- Experience in implication of innovative ideas for the new business development.

- Experience in Logistics knowledge is also strength for getting good revenue.

- Excellent in utilization of all resources. (Inventory control, store supervising, operation management, warehouse management)

ACADEMIC

M.B.A (Marketing and Logistics) from BHARATH UNIVERSITY with first class in 2016.

Post Graduate Diploma (PGDM) in International Business with first class from ANNAMALAI UNIVERSITY in 2016.

B.Com (Corporate Secrataryship) from PONDICHERRY UNIVERSITY with first class in 2013.

WORK EXPERIENCE

One year in Serco Global Service.

JOB POSITION: Customer Service Executive (2011-2013)

Two years in Reliance Tele Communications.

JOB POSITION: Marketing Admin (2012-2013), Asst Marketing and Promotions Manager (2013-2014)

One year and 6 months inAgility Logistics.

JOB POSITION: Client Service Representative (Operations)

IT CREDENTIALS

OS:

-Windows 2000, Professional, windows 7

Packages:

MS-Offices

CERTIFICATION PROGRAMS

- Tally ERP (Enterprise Resource Planning) 9.0 from Bright Tech Institute.

- Six months certificate course in MCITP (Microsoft Certified IT Professional) in ACCEL IT ACADEMY.

FINAL PROJECT (MBA)Kingdom of Bahrain

Project Title -Warehouse Management

Project Area - Logistics

Company -Warehousing World Co. W.L.L. (Bahrain)

Duration - 3 Months

Project Description:

- Studying the total structure of the company at various stages of planning at different company level. Managing the systematic and unsystematic risk in warehouse management and analyzing how the WMS software plays an important role in Warehousing.

-Analyzing how the logistics and warehouse management involved and utilized for the growth of the company all over the world.

-And also the 3PLs importance in logistics and warehousing technique is analyzed.

ACHIEVEMENTS

ACADEMIC

Participated in international seminar (3 months) in innovative trends in business management and Emerging trends in supply chain management in Nottingham Trent University, London (United Kingdom)

Presented papers in innovative trends in business management in Nottingham Trent University, London (United Kingdom)

Lead the college and class activities and organized it very well

Submitted innovative projects as a team which is in effectively started and running successfully as a part of academics.

Won 2nd place in quiz competition (SYNERGY) inter college competition

SPORTS

Been a football coach for physically handicapped children

Participated and won in south zone national swimming competition

Been as a school sports leader and won manycompetitions in games like athletes, badminton, football, cricket, volleyball.

PERSONAL TRAITS

-Good leadership skill to set goal, empowerment and performance evaluation

-Strong Problem solving skills to resolve issue quickly and fairly.

SKILL SETS

•Excellent presentation skill

•Ability to deal with people

•Willingness to learn

•Team player and Positive thinker.

DRIVING LICENSE

Holding a valid India motorcycle driving license

Holding a valid GCC motorcycle and Car driving license

PASSPORT DETAILS

Passport No: P0091937

Place of Issue : CHENNAI

Date of Issue : 20/05/2016

Date of Expiry: 19/05/2026

I hereby declare that the information and details that given above are true to the best of my knowledge and belief.

SALMAAN GANI M

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