Customer Service Manager
Resume:
Bharat Saxena
** ******* **,********, ** **************@*****.***
PROFESSIONAL SUMMARY
Patient service-oriented pharmacist with strong background in clinical pharmacology and patient medication therapy management. Currently licensed in Ontario to Practise as a Pharmacist. Excellent track record of Maintaining positive relationship with customers, medical professional, health organizations and insurance providers.
SKILLS
Proficient at Walmart Kroll Pharmacy System, Nexxsys system and Filware pharmacy systems.
5+ years of experience in Customer service and commitment to providing exceptional customer service and patient care.
Upholding the core ethical principles of patient confidentiality, autonomy, beneficence and non-maleficence.
Ability to lead and take charge during tough situation.
Methodical with excellent organizational and time-management skills
Motivational interviewing for weight loss and smoking cessation.
WORK EXPERIENCE
WALMART
Relief Pharmacist
Accepting prescriptions and refill requests from Customers, Doctors or Hospitals.
Checking prescription to ensure all prescriptions are filled accurately, efficiently and safely.
Guiding customers on the selection of medications, medical equipment and health care supplies.
Counselling patient on Prescription and OTC medication.
Performing Med-checks for eligible patients and providing injection services.
Promoting prevention activities, like training people to use devices such as blood pressure or diabetes monitors.
Manage customer profiles and records, including but not limited to pharmacy files, patient profiles, charge system files and inventories.
Ensure proper storage and stock of pharmaceutical products.
Review reports to determine compliance with Company operational expectations and managing temperature log for refrigerated medications.
Works with the Store team to maintain branch appearance and cleanliness.
PHARMACY CARE August 2018 to Present
Pharmacy Manager .
Develop business strategies that support our goals and guiding statements.
Comply with (and keep informed of) all government standards and regulations applicable to the Pharmacy and ensure staff are trained on regulatory and legal requirements.
Counseling patients while demonstrating empathy, building rapport by being an active/supportive listener through non-judgmental practice.
Ensure that all prescriptions are processed in accordance with professional/legal requirements.
Ensure that the record keeping, acquisition, storage and distribution of Narcotic and Controlled Drugs are performed in accordance with the pertinent governing legislation.
Ensure current and accurate professional profiles for all patients are maintained and updated on an ongoing basis.
In the event of a medication incident, follow protocol for reporting.
Assist in ensuring timely and accurate completion of third party processing, billing, re- submissions, and reporting.
Ensure patient privacy and confidentiality is protected in accordance with regulations.
FALCON PHARMACY August 2018 to December2018 Pharmacist -Part Time
Check prescriptions for appropriateness .
Compound prescribed pharmaceutical products by calculating, measuring and mixing the quantities of drugs and other ingredients required and filling appropriate containers with correct quantity.
Dispense prescribed pharmaceuticals to customers or to other health care professionals and advise them on indications,contraindications, adverse effects, drug interactions and dosage.
Responsible for Clinical Service.
Ensure Proper preparation,packaging,distribution and storage of vaccines,serums,biological and other drug and pharmaceuticals.
Ability to co ordinate the activities with other pharmacist, pharmacy assistant, pharmacy technician and other staff.
Inventory management and Generating orders.
Advise customer on selection and non prescription medications.
Responsible to ensure that patient are receiving the clinical services they qualify for and need.
Ability to work in a fast paced environment efficiently and calmly, using excellent time management and organization skills .
MONEY MART October 2013 to July 2018 Assistant Manager
Responsible to ensures high Quality Assurance standards (Customer service and Global Audit) and Loss Prevention Standards are maintained and deficiencies are addressed and remedied to ensure client satisfaction and company assets are protected .
Responsible to promote sales and achieve store sales target.
Assists the Store Manager in preparing, submitting and recommending annual operating plans for the Store.
Reviews monthly/quarterly earnings statements with Store Manager to ensure corrective action (if needed) is taken when operating targets are not being met.
Ensures all company policies and procedures are properly communicated and implemented by all staff within the branch.
Ensures that proper accounting/balancing procedures are maintained and all reporting is completed in a timely fashion.
Ensure teller shift duties are completed accurately,professionally and in a timely manner
INTERNSHIP
Completed 6 month Pharmacist internship with East Side pharmacy, Calgary .
CETIFICATION
•Injection Authorization Certified.
•CPR & First Aid certification.
EDUCATION
•Licensed Pharmacist of Ontario.
•Bachelor of science degree in Pharmacy
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