Life Insurance Customer Service

NISHA KUMARI

Contact: +1-416-***-****

E-mail: *************@*****.***

PROFILE SUMMARY:

A competent professional with nearly 2years 5 months of experience in:

~ Customer service ~ Insurance Operations ~ MIS Reporting ~ Operations Management ~ Team Management

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability of establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Able to work as a part of team or individually.

Sales and service delivery are maintained.

Responsible for achieving primary and sales target by tracking daily basis and growing month by month.

Adept in coordinating with internal departments & clients for collecting the premiums from walk-in customers and arranging the renewal receipt for them

Expertise in maintaining relationship with key corporate decision makers and establishing high profit accounts with excellent levels of retention

Well organized with a track record that demonstrates self motivated, entrepreneurial ability, creativity and initiative to achieve corporate goals

Manage customer's accounts

Deal directly with customers either by telephone,electronically or face to face.

CORE COMPETENCIES:

Quickly develops effective working relationships with senior executives.

Extensive understanding of working in a matrix organization

Analyzing the claims and deciding whether the same is covered by the policies; managing long-term insurance claims, reassessing them regularly & making recommendations for the settlement of claims

Interfacing with clients for understanding their requirements cultivating relations with them for customer retention and securing repeat business

Managing customer centric operations and ensuring customer satisfaction by achieving delivery/service quality norms

Identifying claim trends in order to introduce new and modifying underwriting guidelines

ORGANIZATIONAL EXPERIENCE:

RELATIONSHIP MANAGER, 06/2017 to 11/2017

TATA Aia life Insurance, Bangalore, India

Key Result Area:

Selling insurance policy to salaried people.

Generating lead from the induction (where bank representative open salaried account)

Explain all the benefits of the product in very less time.

Product training to sales officers.

Consult with customers to evaluate needs and determine best option.

Participates in customer meeting as required by sales officers

RELATIONSHIP ASSOCIATE, 04/2016 to 12/2016

Max Life Insurance, Rourkela, India

Key Result Area:

Lead generation from the bank

Product training in branch

Try to close the leads

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

Perform administrative tasks, such as maintaining records and handling policy renewals.

Resolve service issues and shared benefits of additional services.

FINANCIAL SERVICE CONSULTANT, 06/2015 to 03/2016

ICICI Prudential Life Insurance, Rourkela, India

Key Results Area:

Generating leads from the bank

Close the leads generated from the bank

training in branch

Handling customer queries

Banking operation

Enter customer information in to data base, updated information and processed documentation

Communicate and coordination with internal departments.

ACADEMIC QUALIFICATION:

Master of Business Administration from Rourkela Institute of Management Studies, Biju Patnaik University, Rourkela, India 2015.

Bachelor in computer Application from Rourkela Institute of Management Studies, Biju Patnaik University, Rourkela, India 2013

COMPUTER EFFICIENCY:

Operating Systems/ Databases Used: Windows

MS Office

ACHIEVEMENTS/AWARDS:

Receive appreciation award from the company for achieving my target.

EXTRA CURRICULAR ACTIVITIES/OTHER ACHIEVEMENTS:

Was a head volunteer in the event “THE QUEST” organized in 2012-2013 at RIMS.

Event Coordinator of a Social event ‘AASHAYEN’ 2014 at RIMS.

Actively volunteered in seminars and fests organized in college and came out with flying colors.

Have done project on the ‘ADMINISTRATION SYSTEM’ in visual Basic.

Have done project on the ‘LIBRARY SYSTEM’ in java.

Got certificate in ‘ETHICAL HACKING AND INFORMATION SECURITY’.

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