Management Customer Care

NISHA SURANI

***, ********* ** *********** *******, Canada T1X1L3

Mobile : 587-***-**** E-Mail : *****.********@*****.***

SYNOPSIS:

Accustomed to fast-pace projects where deadlines are a priority and handling multiple

jobs is the norm, I enjoy challenges and take pride in my work. Exceptional ability to

enter new environments and produce immediate results through safe use of a flexible

style and practical skills that are easily transported. Possessing high energy level and

striving to complete assignments with top-notch efficiency.

SKILLS:

Quick learner

Positive Attitude

Confident

Client-focused

Results-oriented

Training and development

EDUCATIONAL CREDNTIALS:

Professional Management in Business Management, 2013-2015

Wigan and Leigh College India, Mumbai

Advance Diploma in HR Management, 2012

Ajax Management Consultants Pvt. Ltd, India, Mumbai

Post Graduate Diploma in Business Administration, 2011

Welingkar Institute of Management & Research, DEC, Govt. of India

Diploma in Human Resource Management, 2009

Welingkar Institute of Management & Research, DEC, Govt. of India

Master of Commerce, 2009

University of Mumbai Institute of Distance Education

Bachelor of Commerce, 2006

Ghanshyamdas Saraf Girl’s College of Arts and Commerce, Mumbai University

PROFESSIONAL EXPERIENCE:

Edubridge India Learning Pvt Ltd (Mumbai, Maharashtra) June 2016 – Feb 2017

Officer Training

To provide high quality training to internal and external clients

Conducting Process Training for Sales, Placement & Operations Team and devise individual learning plans.

Planning, directing and delivering training and development programs including staff inductions, to accomplish the organization’s goals.

Analyzing training needs in conjunction with line managers and amend and revise training programs as necessary

Bombay Realty (division of Bombay Dyeing) (Mumbai, Maharashtra) Feb 2016 – June 2016

Executive – Corporate HR

Talent Acquisition

Vendor management

Pre and Post Joining formalities

Employee Engagement

Mahindra And Mahindra Financial Services Limited (Mumbai, Maharashtra) Aug 2014 – Jan 2016

HR Trainee – Corporate HR

Employee Engagement

Vendor management

Joining formalities

Documentation

Kotak Mahindra Bank Ltd (Mumbai, Maharashtra) Aug 2013 – July 2014

HR Trainee – Corporate HR

Vendor management

Updating Eureka and I applaud tracker

Handling a part of Kotak Probationary Officer program- (Assigning Predictive Index test, selecting the applicants according to the selection criteria score, couriering the loan kits to applicants and tracking the status of the same)

Auditing (Documents check)

Joining and Exit Formalities

Employee Engagement

Sutherland Global Services (Mumbai, Maharashtra) Jan 2011 – Sept 2011

HR Executive

Vendor Management and Vendor drives and Liason with various Consultants.

Interview applicants to obtain information on work history, training, education and job skills and shortlisting them for further rounds.

Contact applicants to inform them of employment possibilities, considerations and selection.

Inform potential applicants about facilities, operations, benefits and job or career opportunities in organization.

Screen and refer applicants to hiring personnel in the organisation, making hiring recommendations when required.

Joining formalities

Serve as a link between management and employees by handling questions and resolving work related problems.

Regular interaction with the employees to create healthy and congenial environment

Grievance handling of employees related to salary/leave & other day-to-day activities such as issue of letters to employees for address proof, Bank account opening, etc.

Participating in Job- Expos & organizing Walk- In Interviews.

Employee Engagement

B.A Continuum India Pvt Ltd (Mumbai, Maharashtra) Nov 2007 - Dec 2010

Customer Care Executive

Processing customers home loans and supporting them

Offering various installments plans for making payments

Citigroup Global Services (Mumbai, Maharashtra) June 2006 – Aug 2007

Junior Processing Officer

Verification of customers employment.

Handling customer queries.

Checking loan type and correcting errors before processing.

Vinamra Placement Consultancy (Mumbai, Maharashtra) Sept 2004 – Feb 2006

HR

Calling candidates from the data base

Explaining about vacancies in various companies and scheduling interviews for them

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