Sales Representative Customer Service

* * * * *

SUMMARY

SKILLS

EXPERIENCE

NB

NICHOLE BEALL

*******.*****@*****.***

Articulate office professional driven to succeed. Strategic planning and client relationship management expert. Vast array of strong roles in an office setting including, but not limited to data entry, accurate invoicing, generating credits or debits on accounts, when applicable, to maintain a correct representation of the financial picture of that customer. Other areas of expertise include answering phones in a friendly manner and directing them to the correct company representative, processing credit applications, ensuring prompt payment history by contacting customers for delinquent balances and resolving any issues that may have been impeding payment. This candidate possesses strong work ethic and dedication to the company to which she is employed.

Client-focused

Time management skills

Results-oriented

Microsoft Office

File/records maintenance

Reports generation and analysis

legal planning

Contract negotiation/review/drafting

Accounts Receivable Clerk/ Credit Analyst / Tiger Industrial Rentals - Beaumont, TX 08/2016 - 12/2018 Coordinated with clients and internal departments resolve account discrepancies. Generated monthly statements for accounts receivable operations. Distributed invoices using postal mail, email or digital transmissions. Reached out to vendors and customers in order to resolve account problems. Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.

Facilitated timely year-end audits by working closing with agency auditors to provide requested samples. Reviewed credit records to evaluate customer histories. Supported department staff by performing a wide range of clerical and administrative tasks. Used advanced software skills to produce high-quality documents, reports and presentations. Formed and sustained strategic relationships with clients. Updated customer accounts with interactions, payments and personal information. Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials. Disseminated account information and various metric data by producing detailed reports. Executed accounts receivable reporting enhancements and reconciliation procedures. Charged with accounts payable functions to identify overdue accounts and initiate collection processes. Gathered information and entered data into computer system. Coordinated the approval or rejection of lines of credit and commercial, real estate and personal loans. Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Contacted customers in person at personal and business locations to collect payments directly. 2 P a g e

Licensed Vocational Nurse/ Cantex – Magnolia Manor- Groves, TX 06/2015-08/2016 Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Worked as part of team to ensure proper care of body mechanics and safety of patient. Recorded patients' medical history, vital statistics and test results in medical records. Measured urine specimens and delivered them to the laboratory. Served as liaison between management, clinical staff and the community. Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

Assisted patients with healing and recovery after surgery. Jumped in to fill gaps for on call rotation when necessary. Frequently commended for maintaining the safety, respect and dignity of residents. Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure. Provided primary resident care and assistance with daily living activities. Observed strict confidentiality and safeguarded all patient-related information. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sales Representative & Customer Service / Farmers Insurance - Beaumont, TX 07/2009 - 02/2012 Cross-sold additional products and services to purchasing customers. Boosted client retention, establishing sales goals and securing targeted rates. Supported clients with targeted and highly successful product launches. Efficiently addressed issues with customer accounts to ensure quick resolution. Grew customer base by acquiring new customers and identifying needs to deliver relevant products. Established new customer accounts.

Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.

Updated database with customer and sales information. Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Negotiated and closed deals with minimal required support from sales and finance managers. Networked with problematic accounts, which helped to build lasting rapport and boosted revenue opportunities. Visited customer locations and represented the company at industry events to demonstrate products. EDUCATION AND TRAINING

1) Lamar State College - Orange - Orange, TX, United States 2014 Vocational Nursing: Vocational Nursing

[3.8] GPA- National Honor Society, Dean’s List Honoree Member of Phi Theta Kappa for recognized academic achievement 3 P a g e

LICENSES/CERTIFICATION

General Lines Agent –

Life, Accident, Health and

HMO

Expires: 03/31/2021

License # 1518064

Contact this candidate