Customer Service Training

Melissa E. Goad

Uniontown, Ohio 234-***-**** ************@*****.***

Strengths

Dependable, professional who learns new skills easily

Ability to work independently or with a team with little or no supervision

Creative problem solver, able to handle multiple tasks

Always looking to improve skills and performance

Focused on giving excellent customer service with a strong attention to detail

Summary of skills

Customer Service

Accurately records all customer information

Maintains a working knowledge of company products

Upselling and cross selling

Time management and organization skills

Takes initiative to get things done

Excellent multitasker

Direct Care

management of group home

assisted with daily activities/hygiene

planned recreational activities

designed new policy forms for household

Education

Graduated- North Canton Hoover High School

Attended- North Canton Ems EMT training

Attended- Ohio DSPATHS caregiving training

Work History

2017- Present VXI Global Solutions Canton, Ohio account associate

1994-2015 REM Ohio Inc., Akron, Ohio Direct Care f/ Program Coordinator

1998-2010 Summit Racing Equipment Tallmadge, Ohio call Center Rep

Contact this candidate