Sales Customer Service
Resume:
Sable Quintero
Port St Lucie, FL 34983
*************@*****.***
SKILLS
Bilingual (Spanish English). 20-44 General Lines Agent. Licensed in over 40 states. Good Communication and customer service skills. Outstanding skills in relationship building. Effectively communicate and resolve issues while complying with organizational standards and practices. Proficient level in the use of personal computers to include operating system. Proficient in retail POS point of sale software system, Proficient use of Microsoft Word, Excel, Outlook. Experience in Claims, Claims Processing, Computer Literacy, Denials, Healthcare, Medicare, Pharmacy, and Researching. Excellent organizational skills. Ability to work in fast paced environment
EXPERIENCE
Good2Go Auto Insurance-Account Executive
January 2018- February 2019
●Handle inbound phone leads by consulting with the consumer to identify the appropriate coverage for his/her situation, explain and provide examples of how those coverages will work, collect all pertinent consumer data and bind new policies for consumers in 18 different states.
●Outbound calling to previously open website leads and open phone inquiries to acquire new business –this is a "hunter' role.
●Gathering data through actively listening to prospects and existing clients and then using consultative sales methods to provide a solution to the prospect's unique situation.
●Thinking creatively to provide out-of-box solutions to common objections (i.e. 'I don't have enough money to make the down payment today').
●Becoming a subject matter expert by acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources.
●Building and maintaining a healthy sales pipeline to achieve and exceed monthly sales quota.
Ramon's Fashions, Fort Pierce - Manager
October 2007 - June 2017
●Greeted new customers entering the store to ascertain what each customer wanted or needed.
●Earned owners trust by serving as key holder, responsibly opening and closing the store.
●Communicated with vendors regarding backorder availability, future inventory and special orders.Provided an elevated customer experience to generate local clientele.
●Scheduled weekly inventory pickups and deliveries with vendors
●Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Express Scripts, Port St Lucie - Benefit Specialist
November 2014- July 2015
●Builds excellent rapport & confidence with all customers while identifying their needs
●Exercise retention efforts when appropriate
Aegis, Port St Lucie - Sales Rep
September 2013- December 2014
●Meet and exceed individual quotas, team sales goals and all performance metrics
EDUCATION High School Diploma April 2009
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