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Human Resources

Edmonton, Alberta, Canada
April 23, 2019

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Elise Marie Holden


Work Experience:

Sherwood Nissan Sales Representative (2018)

• Developed sales techniques

• Built rapport and relationships with customers

• Worked efficiently with Customer Relationship Management (CRM) software

• Educated customers on in-depth vehicle information and demonstrations

• Accomplish one of the highest sold vehicle conversions rates

• Attained a 10/10 satisfaction rating on Nissan’s post sales survey from every vehicle sold

• Attained a 5-star rating on every Google review

ADESA Edmonton Sales Representative (2016 – 2018)

• Discovered potential lead opportunities and converted at one of the highest rates

• Onboarded, educated, and maintained growth with new clients

• Build relationships and establish loyalty with current clients

• Developed and implemented more efficient and effective sales administration processes

• Problem solved client issues and implemented solutions

• Educate new and existing clients on new remarketing services and online tools

• Signed one of the company’s largest dealer groups to a volume insensitive program, and tripled their vehicles sold over the first year.

• Completed comprehensive sales training

• Logged time and client information regularly in Salesforce CRM

• Worked with Workday and PeopleSoft Human Resource Management Systems BubbleUP Marketing Sales Representative and Project Manager (2013 – 2016)

• Met with potential clients and fleshed scope of potential projects

• Worked with clients to create marketing objectives to achieve client goals

• Prepared sales proposals for private, not for profit, and government sector

• Managed projects from $5000 to $150000 budgets

• Researched, prepared, and executed marketing strategies

• Managed client expectations and ensured ongoing client communication

• Analyzed marketing results and adjusted strategies as required

• Monitored projects to ensure they stayed on budget, on time, and in scope

• Managed projects for web development, online pay-per-click marketing, search engine optimization, communications, graphic design, printing, and social media

• Worked with and supervised Designers, Developers and Technical Staff

• Worked extensively with Microsoft Office, Google Drive, Google Docs, Google Analytics, Google AdWords, WordPress, as well and project management and customer resource management software.

• Completed comprehensive sales training

The Pint Downtown, Server (2012-2014)

Original Joe’s, Server (2011-2012)

Northlands Capital EX, Public Relations Assistant (Summer 2010) West Edmonton Mall World Waterpark, Lifeguard and Customer Service Representative (2004- 2007 and 2008-2010)



Business Administration: Human Resource Management – NAIT JR School of Business (Currently working towards my degree)

Business Administration Diploma: Marketing and Sales Focus – NAIT JR School of Business (2011- 2013)

Arts and Cultural Management Certificate – MacEwan University (2009-2010) Special Event Management Certificate – NAIT (2009) Volunteer Experience:

Bag of Hope, Co-Organizer (2013-2014)

Northlands, Entertainment Booking and Sales Intern (Spring 2010) Water Polo Coordinator for World Waterpark Staff (2008-2009) Learning through Love Children’s Tour at the Cross Cancer Institute, Assistant (2005-2007) Achievements:

• Recognised with Shirley Stiles Student Leadership Award at Jasper Place High School

• Awarded with Citizenship with Distinction at Jasper Place High School

• Achieved First Class Standing at MacEwan University Extracurricular Activities:

• Enactus NAIT – Vice President of Events and Recruitment (2012-2013)

Participated in Enactus projects to help find sustainable economic, environmental, and social solutions to community needs

Recruited and Informed other students

Executed events to build awareness and funding

• NAIT LEADS Club (2012-2013)

Proposed ideas, volunteered, and evaluated projects for Bronze Leadership of Distinction Award

Increased volunteer hours in areas of diversity, environment, community, and health and wellness

• Contributed in Toastmaster meetings

• Planned events for peers and family, such as weddings and family reunions

• Train throughout winter to improve snow-boarding skills

• Traveled to many countries worldwide and lived abroad for a year

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