Customer Service Sales

CURRICULUM VITAE

Name Ts’epang Christopher Pheko

Address Mohlakeng Ave. P.O. Box 56 Mohale’s Hoek 800

Nationality Mosotho

Date of birth 1987 May 06

Marital Status Single

Contact details

Cell +266-**-***-***

Work Tel +266-**-***-***

E-Mail *******@*******.***

Education/Qualifications

1993 – 1999 St. Stephen’s Primary School - P.S.L.E (1st Class)

2000 – 2002 St. Stephen’s D. High School - J.C (2nd Class)

2003 – 2004 St. Stephen’s D. High School - C.O.S.C (1st Class)

2005 – 2009 National University of Lesotho: LLB Degree (dropped out)

2011 - to date University of South Africa (LLB Degree)

Employment/Experience

2010 March – 2010 August Metcash Africa (PTY) LTD Lesotho – Imprest Clerk

daily printing of imprest books

check stock levels against model

calculate orders and input into the system

generate purchase orders system

place orders with suppliers through fax and or supplier reps.

follow-up orders with suppliers

identify slow and fast sellers

identify old stock and exchange for fast sellers

general control of the stock in the store

2010 September – 2011 December Standard Lesotho Bank – Customer Service Consultant

serving and exceeding customers’ expectations through providing appropriate and efficient branch service, where necessary refer to the appropriate departments for further analysis.

identifying customer needs and act on cross-selling opportunities when dealing with customers

understanding and managing risks associated with handing out and control of cheque books transactional cards and customer statements.

2012 January – 2012 July Standard Lesotho Bank – POD Clerk

distribute computer reports, mail, and faxes timeously

effective control of vouchers to reduce exposure to risk

ensure efficient voucher processing to improve turn-around times

attend to incoming and outgoing messages (financial), electronic funds and electronic interbank transfers

2012 July – 2013 January Standard Lesotho Bank – Frontline Support Officer

handling all routine functions associated with the enquiries dept. (customer service)

understanding and effectively controlling the risk associated with cheque books ATM cards and credit cards. (risk and compliance management)

aggressive selling. (sales)

2013 January – 2013 June Standard Lesotho Bank – Account Support Officer

ensuring that the customers’ needs are identified and fulfilled efficiently and cost-effectively while managing the risk associated with new accounts, mandate files and signature specimen.

processing foreign exchange transactions, outward teletransmissions and sales/purchases product application to customers.

2013 June – to date Standard Lesotho Bank – Customer Consultant

opening new accounts as well as and helping customers to apply for new products

developing and maintaining customer relationships for the bank

promote additional business for the bank and solidify existing banking relationship

Skills/Competencies Computer literate; conversant with numerous legislation both Lesotho and South Africa; conversant with banking environment; fluent in both spoken and written English and Sesotho, proactive, collaborative, service oriented;

Interests Internet; travel; photography; music; reading

References available on request

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