Customer Service Representative
Resume:
Rouven Veeramundun
Brampton ON L6Z 4W6
Cellphone : 647-***-****
*******@*******.***
OBJECTIVE
Seeking a Customer Service Representative or administrative position in a well established company in which to apply my capacities in interpersonal communication and my organization skills
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SUMMARY
•Excellent communication skills both French and English
•Work effectively and efficiently in the business context in assuming various roles.
•Strong problem solving skills
•Finding, processing and distributing independently available information using appropriate tools.
•High energy and positive attitude
•Self-motivated and capable of working independently without supervision
•Computer knowledgeable with strong keyboard skills (AS400, Mastermind Business & Monitor) Proficient with MS Office (Word, PowerPoint, Access, Excel, Outlook), as well as Windows XP/Vista
EXPERIENCES
Homag Canada - Billingual Customer Service Representative March 2018- (Present)
Create quotes for customers.
Analyze and determine all replacement part requirement according to customer requests and recommend parts to improve sales.
Assist all customers on phone and prepare efficient sales orders and invoices for various parts.
Maintain records of all received payment and assist customers to modify and change parts as per requirements.
Provide customer with all part knowledge and provide support to all customer services.
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Assist with placement of orders, cancellation, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel order
Resolve customer complaints via phone, email
Multitasks between various software such as SAP, Crm, Cadbass, eParts, As400
Tyco Integrated Fire & Security - Billingual Data Coordinator Feb 2015- March 2018
Respond to verbal and written queries from customers and associates regarding database updates, and completing the necessary changes in Business applications.
Provide Tier 1 technical and panel programming support to service/install groups and end user customers.
Building Government, Financial, National and Commercial Accounts.
Ability to resolve issues real time with customers and technicians on site.
Responsible for coordinating various functions to complete assigned installations and fulfill company contact requirements.
Liaise between the operation support team and various internal/external departments and customers.
Multitasks between various software such as Kantech System, Dmp, Dls5, Dls2002, Old service terminal and Ademco Compass for programming.
Uni-select (Canada) - Order Picker Sept 2014 – Feb 2015
Picking Orders
Receiving incoming stock
Manual loading and unloading boxes, off or on to pallets, skids.
Manual packaging
Perform other job-related duties as assigned
Best Buy (Canada) Packer Dec 2013 – Dec 2013
Sort, pack, crate and package products using pump truck and RF scanner.
Assist machine operators, assemblers and other workers in daily operation.
Clean working areas
Royal Free Hospital (UK) - Data Validation Analyst (promotion) Sept 2009 – Oct 2013
Working in a team to troubleshoot and resolve data quality issues.
Handling queries from various departments and fixing system related issues.
Provide quick, concise and friendly technical support and advising external departmental staff with using the Cerner millennium system.
Working closely with back office to reach alternative solutions and configuration for error reduction.
Assisting managers with handling outstanding patient pathways on the system.
Regularly liaising with performance and operational managers in meetings to provide feedback and updates.
Implementing agreed plans with the managers to maintain and improve data quality and performance.
Ensuring NCI and NCO reports are dealt with to the correct channels and in time in order to avoid missing payment.
Use technical expertise to deal with wrong encounter reports by making alterations to the attached database.
Royal Free Hospital (UK) - Receptionist June 2004 – Aug 2009
Check patients in and out
Answer calls and direct to appropriate department
Schedule, reschedule and cancel patients’ appointments
Ensure completion of all office tasks efficiently
Boots Chemist (UK) - Customer Service Representative Dec 2002 – Oct 2013
•Checkout operator
•Handle all returns and refunds
•Event management, merchandising and marketing new products
•Adhere to company standard operating procedures
•Organise events and promoted new launch products
•Follow standard operating procedures according to company guidance
EDUCATION
High School Diploma Loxford School of Science and Technology (UK) Sept 1999 - Sept 2001
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