Project Test Cases

KAVITHA RAJ

***** ********* *****

San Diego, CA 92127

858-***-**** (Cell)

***********@*****.***

EXPERIENCE SUMMARY

•14 years of experience as a Lead QA/Systems Analyst.

•Successfully lead QA teams at UHG and Qualcomm.

•Experience working with third party vendors and offshore teams on a variety of web application projects.

•Exposure to diverse business operations and cultures.

• Excellent business analysis and requirement gathering skills

• Hands on experience working with Agile/Scrum methodologies in a high-pressure environment.

•Experience working remotely for over a year.

•Self motivated, Quick learner, Team player and Fun loving.

EDUCATION

Master of Science, Computer Science December 2010

San Diego State University, San Diego, CA.

Bachelor of Engineering, Electronics and Communication May 2001

SIT, Tumkur, India.

EMPLOYMENT HIGHLIGHTS

United Health Care

BSA/QA Consultant (Remote) Jan 2019 - Present

Worked with business on gathering requirements from several HIEs for clinical data exchange for several projects like Athena, HealtHIE, Nevada, Franciscan etc. Clinical data exchange included acquiring several kinds of HL7 messages like ADTs, MDMs, CCDAs HIEs and translating them to Discharge Summary, Discharge reports and other clinical reports that would be helpful for the nurses for Continuum of care.

Worked with the business users to create As-Is process maps. Documented functional requirements using models and diagrams to represent the processes and functions involved.

Collaborated with the business users to prioritize requirements.

Created user stories in Rally from the requirements to facilitate implementation of solutions/enhancements to improve organizational efficiency and productivity.

Worked on testing enhancements for several HIE projects.

Performed functional testing of the enhancements and drove the defect management process in Rally as part of the QA process. Ensured that the developed solution met the users’ needs.

Worked with the development team to fix any issues identified during the QA/UAT.

Worked with the business users to conduct UAT of the enhanced functionality.

Worked with the Operations team for smooth transition of the project to Operations after production deployment.

HLN Consulting March 2017 – September 2018

BA/QA Consultant (Remote)

Worked with business on gathering requirements for the RCKMS Application (Reportable Condition Knowledge Management Systems). This was a project funded by CDC (Centers for Disease Control). The RCKMS is a tool developed to enhance surveillance by providing comprehensive information to clinicians, labs and reporters about the “who, what, where, when, why and how ” of case reporting with the aim of delivering information from providers on potential cases to state and local public health as a service of the broader infrastructure for electronic case reporting (ECR).

Worked with the business users to create As-Is process maps. Documented functional requirements using models and diagrams to represent the processes and functions involved.

Collaborated with the business users to prioritize requirements.

Created user stories in Jira from the requirements to facilitate implementation of solutions/enhancements to improve organizational efficiency and productivity.

Worked on testing enhancements for the RCKMS application including HL7 messages and health care files in CCDA format.

Performed functional testing of the enhancements and drove the defect management process in Jira as part of the QA process. Ensured that the developed solution met the users’ needs.

Worked with the development team to fix any issues identified during the QA/UAT.

Worked with the business users to conduct UAT of the enhanced functionality.

MedImpact, San Diego Nov 2016 – March 2017

Sr. BSA

Worked with business on gathering requirements for the ACAP application to include Commercial pharmacy claims.

Worked with the business users to create As-Is process maps. Documented functional requirements using models and diagrams to represent the processes and functions involved.

Collaborated with the business users to prioritize requirements.

Created functional specifications document from the requirements to facilitate implementation of computer solutions to improve organizational efficiency and productivity.

Worked on testing enhancements for the ACAP application.

Developed test cases to assist in the QA of the ACAP application. Ensured that the developed solution met the users’ needs. Maintained test cases in Quality Center.

Executed test scripts and drove defect management process.

Performed Data Mining by writing SQL queries as part of testing ACAP application with Microsoft SQL Server backend.

Worked with the development team to fix any issues identified during the QA/UAT.

Worked with the business users to conduct UAT of the enhanced functionality.

Apex Systems Jan 2016 – July 2016

Client: MedImpact (PBM)

Sr. BSA

Worked with business on gathering requirements for the MPT applications.

Worked with the business users to create As-Is process maps. Documented functional requirements using models and diagrams to represent the processes and functions involved.

Collaborated with the business users to prioritize requirements.

Created functional specifications document from the requirements to facilitate implementation of computer solutions to improve organizational efficiency and productivity.

Worked on testing enhancements for the MAC Pricing Tool (MPT) & ACAP.

Developed test cases to assist in the QA of the MPT application. Ensured that the developed solution met the users’ needs. Maintained test cases in Quality Center.

Executed test scripts and drove defect management process.

Performed Data Mining by writing SQL queries as part of testing MPT application with Microsoft SQL Server backend.

Worked with the development team to fix any issues identified during the QA/UAT.

Worked with the business users to conduct UAT of the enhanced functionality.

ATR International

Client Company: Kaiser Permanente, San Diego September 2015 – November 2015

Consultant

Worked with the Medicare Administration & Systems Support team to identify all the Production support tasks/defects and performed a process audit followed to support these tasks.

Collaborated with the team to design and develop a test plan and streamlined the defect management process.

Participated in high level testing of MBE web application.

Collaborated with the team to design and develop a plan for Production Support Resource/Capacity planning. Identified gaps and worked towards streamlining the Medicare production support process to close these gaps.

Identified the various End of Year (EOY) projects and worked with the team to come up with an overall EOY project plan and lead a process for EOY records management.

Presented to senior management the gaps, necessity for a change and the impact on the organization (Medicare Systems Support). Suggested process improvements across the organization, tools etc that would be more efficient in supporting the Medicare business.

UnitedHealth Group, San Diego December 2013 – June 2015

IT Quality Consultant

•Lead a team of onshore and offshore testers for the development of CAC Pro Web Application with HL7 interface using Agile methodology. Optum Computer-Assisted Coding (CAC) Platform (Professional) accelerates the coding processes within the health information management department without sacrificing accuracy or compliance by assisting coders with suggested and traceable reimbursable codes through our proprietary and patented Natural Language Processing (NLP) technology, LifeCode. HL7 refers to a set of international standards for transfer of clinical and administrative data between software applications used by various healthcare providers.

•Participated in Backlog Refinement meetings with the Product Owner, Scrum Master and the Sprint team to refine and estimate user stories prior to the Sprint Planning meetings. Participated in analysis and design walkthroughs during these meetings to be able to estimate the story size.

•Participated in Sprint Planning meetings with the entire team to agree on a complete a set of ready top-ordered product backlog items to work on during the sprint.

•Collaborated with the Product Owner and the Developers to answer any outstanding questions on the requirements/design during the sprint.

•Created tasks and estimated quality assurance effort on approved user stories for that sprint.

•Analyzed system requirements and technical specifications to create and execute test cases.

•Participated in Daily Stand-up meetings and updated the team on the tasks during the sprint.

•Developed and implemented efficient and effective testing strategy, test conditions and test scripts.

•Created and maintained test cases and test data in TFS/ALM.

•Worked with the Scrum Master and the Product Owner to remove any roadblocks for testing with external teams during the sprint.

•Executed test scripts and drove defect management process.

•Performed Data Mining by writing SQL queries as part of testing the CAC Pro application with Microsoft SQL Server backend.

•Documented, evaluated and tracked testing results to ensure system applications are free from defects in TFS/Rally.

•Communicated and interacted with the Product Owner and the Scrum Master on problems, changes and enhancements that that were encountered during the sprint testing and may impact data, workflow and /or functionality within the application.

•Worked with various team to ensure effective process improvements were documented and implemented in the QA process.

•Worked with others through coaching and mentoring to ensure tasks are completed on time.

•Worked with project team to identify risks if quality assurance process is not followed.

•Assisted Product Owners with User Story Acceptance process and provided them with test cases.

•Participated in Sprint Retrospective meetings with the Product Owner, Scrum Master and the Scrum team to reflect on the process followed during the current sprint. Inspected behaviours that went well and came up with a plan to adapt actions that could improve any process during the following sprint.

•Participated in production implementation verification and being accountable for validating system quality.

•Have been a resource to senior leadership for project specific information/updates.

•Served as a leader/mentor to the team members.

•Experience analyzing and testing variety of HL7 messages (ORU, ORM, ADT and MFN messages) that integrated with CAC Pro application.

oORU’s are used to transmit observation and results from the producing system of the client to CAC Pro. ADT messages carry patient demographic information. The data from both ORU and matching ADT’s are processed through UHG’s proprietary and patented Natural Language Processing (NLP) technology, LifeCode assisting coders with suggested and traceable reimbursable codes (ICD-9 and ICD-10).

oORM messages are general order message. The function of this message is to initiate the transmission of information about an order for a particular patient. These messages were integrated with CAC Pro application where the data from these messages

are processed through UHG’s proprietary and patented Natural Language Processing (NLP) technology, LifeCode assisting coders with suggested and traceable reimbursable codes (ICD-9 and ICD-10).

oMFN messages are Master File Notification that contained Physician records. These messages were integrated with CAC Pro to maintain physician data in the application. Users are able to add, update or disable a physician record through these messages.

QUALCOMM, San Diego March 2005 - December 2013

Lead BSA/QA Analyst (August 2006 – December 2013)

•Gathered business requirements to implement state of the art legal and engineering web applications(Ex: Patent eBilling Solution (T360), Patent Docketing System (Anaqua), Legal Hold Management System, Qualcomm Technology Licensing Extranet, CounselLink, Total Contracts, TES), ECCP, Patent Docketing app using Salesforce for different Corp Legal business units (Patents, Litigation, QTL & Contracts) and Finance teams.

•(Developing system requirements) Worked with the business users to create As-Is process maps. Documented functional requirements using models and diagrams to represent the processes and functions involved.

•Collaborated with the business users to prioritize requirements.

•Created functional specifications document from the requirements to facilitate implementation of computer solutions to improve organizational efficiency and productivity.

•Evaluated and presented the management with flexible alternate solutions and proposed systems that provided the best solution.

•Collaborated with the vendor, technical team and other internal IT teams to design simple and highly effective solutions and configure Salesforce CRM web application. Provided analysis during the development/implementation of the system as required.

•Formulated functional testing strategy and developed test plans and cases to assist in the QA of the new system. Ensured that the developed solution met the users’ needs.

•Executed manual and automated test scripts and drove defect management process.

•Worked with the business users to conduct UAT of the new system.

•Worked with the development team/vendor to fix any issues identified during the internal QA/UAT.

•Created training resources and provided training to the business users.

•Coordinated with the technical team and various cross functional teams for the migration of the system from test environment to production for successful launch of the system.

•Developed operation level agreements (OLA) to sustain the application after go-live.

•Provided production support to the user community and managed the change management process and any post implementation enhancements.

•Debugged any issues with XML files generated by Anaqua-T360 Tibco integration

•Worked as an admin and provided production support for Salesforce application (CRM System) used by Patent Docketing team and Finance teams.

•Provided support to the TES system used by the Export Compliance team in Qualcomm.

•Performed Data Mining by writing Oracle queries for TES system.

•Designed and developed reports for the users for data analysis.

•Provided support to Cognos reports.

Project Manager (May 2007 – December 2010)

•Led the planning and implementation of a highly effective solution for the Litigation group to ease the management of various legal holds by the user community.

•Performed gap analysis of various systems during the vendor selection process.

•Facilitated the definition of project scope, goals and deliverables across all phases of the project.

•Managed a team of stakeholders, various internal IT teams and vendor through the lifecycle of the project.

•Developed project plan and scheduled timelines.

•Tracked project deliverables from various teams.

•Constantly monitored the health of the project and communicated status to all stakeholders.

•Identified risks and proposed solutions to mitigate issues.

•Monitored the implementation of systems to achieve project objectives.

•Conducted project evaluations, lessons learned and assessment of results.

Intern (March 2005 – July 2006)

•Gathered business requirements from the users and analyzed against system functionality for enhancements in an issue tracking application used by engineers (Request Tracker).

•Developed perl scripts to support custom user requirements for the application

•Collaborated with developers/programmers and third party vendors to build custom solutions.

•Developed test cases to perform QA of the enhancements.

•Developed training materials and conducted sessions to train the users on new system functionalities.

•Managed project action items for release of enhancements, bug fixes etc.

•Provided production support of the application.

•Designed and developed reports for the business users for data analysis.

FUTURE FOCUS INFOTECH, Bangalore, India Sep 2001 – Dec 2002

Business Systems Analyst/QA Analyst (September 2001 – December 2002)

•Gathered business requirements from clients to design, develop and implement HR web applications.

•Created functional specification documents from the requirements and As-Is process maps.

•Evaluated cost estimates for various software options.

•Collaborated with the technical team and other cross functional teams to design simple and highly effective systems. Provided analysis through the entire software development life cycle of the project.

•Formulated testing strategy and developed test plans and cases to assist in the QA of the new system. Ensured that the developed solution met the users’ needs.

•Collaborated with the clients to perform UAT of the new web application.

•Created training resources to help train the clients.

TECHNICAL SKILLS

Database : Oracle, SQL Server

Programming Languages : C, C++

Applications : MS Office Suite (Word, Access Excel, PowerPoint,Visio,Project), Sharepoint, QTP, Quality Center, Load Runner Salesforce, Cognos, TFS, ALM

OTHER SKILLS

•Leadership skills

•Team Player

•Problem Solving

•Excellent Communication

•Self-motivated, Ambitious, Strong Work Ethics

•Fun loving

IMMIGRATION STATUS: US Citizen

REFERENCES: Available upon request

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