Product Manager
Resume:
Michael F. Maguire
Certified Agile Product Owner/Manager
Delivering Digital Product solutions
*.*.*******@*******.***
Michael Maguire is a SAFe Certified Agile Product Owner/Manager and a SAFe certified Scrum Master focused on creating and delivering compelling products that solve real problems. He represents the voice of the customer by articulating detailed user stories, participating in all scrum rituals, and maintaining a finely groomed backlog.
Michael has worked at some of the largest Banking, Telecommunication, Financial and Insurance companies in Toronto providing him with exposure to the domain of enterprise Governance, Risk, Security, Audit and Compliance.
He has extensive knowledge in the areas of Scrum, Kanban, DevOps, Kubernetes, Docker, Jira, Confluence, Contentful, ITSM, and Pragmatic Marketing. Michael has worked on projects utilizing XP, digital technologies including Java, CSS, JSON, and Software Development Life Cycle best practices.
Michael also has a deep understanding of security standards, operating frameworks and methodologies including PCI DSS, ITIL, ISO 27000 Series, ISO 9001, SaaS Infrastructure Technologies and Infrastructure as a Service.
Michael's collaborative approach enables him to quickly become his clients Trusted Advisor. He encourages creative problem solving through team work. His overall style and approach is consistent with The Lean-Agile Mindset while embracing the Values and Principles of the Agile Manifesto and follows the The Scaled Agile Framework for Enterprises. With a solid understanding of Design Thinking and Lean Startup methodologies, Michael is an effective coach that exercises empathy and active listening. He is a critical thinker and problem solver that is able to make correlations between complex ideas.
Michael prioritizes development by calculating the value of the identified features within the Product Roadmap and high level backlog in collaboration with SME's and other business/project stakeholders. He is able to influence decisions on all aspects of product development and service delivery by providing continuous project alignment with business objectives and strategies while overseeing overall solution implementation. He also provides the ongoing operational guidance while mentoring internal teams and trusted partners.
He is able to interact easily with everyone in the organization, including both the C-Level and Senior Management team as well as his colleagues and peers. Michael has provided strategic vision, technology/product roadmaps and their corresponding architectures that deliver successful solutions for enterprise clients in the corporate and technology sectors.
Michael F. Maguire
Certified Agile Product Owner/Manager
Delivering Digital Product solutions
*.*.*******@*******.***
Work History
Architech Jul 2018 – Present
Product Owner
Architech is a digital product studio that uses Design Thinking and Agile Engineering approaches. Successfully completed several initiatives for TELUS Mobility, (product launches for various iPhone models), TELUS Health (rebranded web site) and Customer Care (enhanced Notification Services) leveraging both the TELUS Design System and SiteBuilder used in constructing responsive web systems and mobile applications. Terrascend Jan 2018 – May 2018
Business Analyst
Provided the strategy and procedural guidelines for the successful acquisition and implementation of an Enterprise Resource Planning solution supporting multiple business units. Hero Technologies Nov 2017 – Dec 2017
Scrum Master
Facilitated all Scrum ceremonies during transformation of billing systems and customer support operational procedures for alignment with new services introduced due to corporate growth. TEEMA Solutions Group Sept 2016 – Oct 2017
Senior Associate
Helping organizations improve their quality of hire by providing qualified candidates matching the unique technical and cultural requirements of the opportunity. Humber College April 2016 – September 2016
Scrum Master
Led Agile ceremonies including development of User Stories, Acceptance Criteria and supporting documentation. Evaluation of UX Design, mobile solution, process flow, documentation of Standard Operating Procedures.
Blueline Data May 2014 – Dec 2015
Product Manager
Specializing in the Payment Card Industry, implemented DevOps model for Product Innovation Group, focused on PCI DSS and Cyber Security compliance. Transformed business model to subscription based cloud delivery. Developed Service Delivery and Cost Models. Seneca College April 2013 – Sept 2013
Scrum Master
Led Team sprints for the implementation of cloud based Human Resources application. Provided advice and guidance on negotiation strategies for terms and conditions of the Master Services Agreement, Service Level Objectives, training, knowledge transfer, and data sovereignty. Manulife Financial 2010 – 2011
Director of Computer Operations, Corporate Systems Product Owner for www.manulife.com Working with the VP, created the Corporate Systems Vision and Roadmap. Responsible for user satisfaction with system availability and usability for Reinsurance, Treasury, International Financial Systems, Underwriting, Variable Annuity Hedging, Human Resources. ALLSTREAM 2007 – 2009
Practice Manager – Information Management
Managed a team of 30+ senior engineers and Project Managers delivering, enterprise scale solutions specializing in web content, information architecture, taxonomy definition and records management services for the Ministry of Government Services (MGS) and The Ministry of Health (MoH). Client list included Ontario Ministry of Health (MoH), OMERS (Ontario Municipal Employees Retirement System, The Economical Insurance Group, Toronto Public Library System, TD, BMO. Hewlett-Packard (Canada) Co. 2005 –2007
Client Manager, CIBC Credit Cards
Grew $32M P&L responsibility for the Credit Card and Collections business units at CIBC to $38M under the 7 year, $3B Master Services Agreement signed with Hewlett Packard. Implemented technical infrastructure to support introduction of Smart Card technologies. CGI 2002 – 2005
Senior Consultant
Financial and operational responsibility for $2.5M monthly recurring revenue (MRR) from managed outsourcing services with clients in financial services, retail, government, and telecommunications. Clients included Grand and Toy, Baxter Pharmaceutical, Nestle, Parmalat, The City of Mississauga, Rexel and Wolseley, Cara Foods, Manulife, Nadiscorp Logistics, ClubLink. ORACLE CORPORATION 1999 - 2002
eBusiness Practice Manager
Internet evangelist and iDiscovery Workshop facilitator for Oracle Canada. Coached and mentored the Custom Development Practice on how to architect solutions leveraging Internet technologies including application security posture and personal information protection. Speaker at numerous eGovernment Conferences, Seminars and Roundtables.
BELL EMERGIS 1990 - 1999
Director of Technology (Product Owner)
Functioning as a Product Owner, with an operating budget of $10M, I led a team of 17 consultant's that designed and developed the ITX award winning Destination Management System. A copy of the article from CIO Magazine is available upon request.
Sabatical Jan 2012 – Dec 2013
Took time off after my Father passed away to re-energize and do some re-learning. M. F. Maguire & Associates 2011 – Present (Incorporated myself for contract jobs) Product Owner/Scrum Master
Certified Product Owner and Scrum Master specializing in Digital Transformation initiatives.
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