Ph.: - 306-***-****
Khanjan Patel email@example.com
* 8 years of working experience to greet and deal with the customers.
* Special computer operating course certificate.
* Enjoy working in fast track and challenging places.
* Can work in team environment and take decisions.
* Quickly learn new things from changing environment.
* Co-ordinate and co-operate with staff members to resolve customer queries and issues.
EDUCATION / QUALIFICATION:
Diploma :Computer aided costume and jewelry designing [Mar-2006 - Jun-2008]
Microsoft :Word, Excel, PowerPoint, Internet browsing and Email
Macdonald’s (Prince Of Wales) [Aug 2017 to till date]
Guest Experienced Leader
Greeting guests and communicating with them while ordering. Ensuring and providing flawless, upscale, professional and high class guest service experiences.
Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Offering help with using the ordering kiosks.
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
Reference: Provided upon request
SkyEx Courier [Jan 2016 -May 2017]
●Welcoming customers. Giving all the required information according to the weight,date,time and destination.
●Note down all the 'From' and 'To' address correctly in computer and also making invoice with details of all the products and then sending print out for further procedure.
●Maintains Tracking records of all the shipment. And corresponding for the undelivered shipment or load thru emails or phone calls. Also send message when it gets delivered.
●Reminding all the undue payments and giving all the records whenever required.
● Update PODs of ongoing and incoming shipments.
●Focus on undelivered shipments not load due to custom duty. And follow up with customer and custom officer or destination staff for to release it.
Aaryavilla Co. Operating Housing Soc. [Dec 2015-June 2017]
Warm welcome of current and future house owner or tenants. And proving and guiding them all the information which they needs.
Showing them all the amenities and apartments.
With the great qualities and knowledge try to sale them with a good deal of profit margin to the management team.
Maintaince the water bill and tenant bills in computer and manually both.
Keeping monthally and annually reports up to date and proving it to the board of directors or management team whenever required.
Follow ups for unpaid bill and reminding them via phone calls or hard copy messege.
Listening all the complaints of current living owners and tenants and resolve it with directing different skilled people required for that work.
Checking cameras for the security or sometimes capturing the correct responsible person for unmannered or making harm to any company’s property. Or misbehave with the team workers.
Sending monthly bill messages via email or mobile messages using special company’s software.
For any special occasions or festivals, sending messages via email as well as by hard copy and remindings via phone and updating all informations to board of directors.
Cleanliness and property’s care should is always the first assets and follow up with the responsible person for that.