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Administrative Assistant Manager

London, Ontario, Canada
April 23, 2019

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Lisa Andrea Lindsay

** **** **., ******, *******, N5Z 2L1 • 519-***-**** •

LinkedIn: https://

Top Performing Office Administrator

Supporting Senior Management in Government & Private Sector Business

Senior administrative assistant with over 20 years’ experience in medium to large sized companies as well as a successful tenure with the Canadian Armed Forces. Possesses strong organizational skills ensuring precise workflow and immaculate preparation of services. Excels at managing independent assignments and projects. Adapts quickly and masters new software and technology executing efficiently and autonomously.

Develops performance teams and fosters an environment of continuous improvement. Dynamic team leader with strong communication and interpersonal skills promoting accountability and responsibility. Brings an employee / people focused perspective while prioritizing, delegating, and coordinating tasks to meet critical deadlines in fast-paced environments. Extracts maximum potential from each employee to optimize team performance.

Office & Business Administration Data Management Project Admin & Coordination

Payroll & Bookkeeping Contract Review & Negotiation Budget & Expense Controls

Logistics & Process Improvements Business Organization Software & Technology

Change Management Systems Implementation Relationship Management

Team Building & Training Fund Raising and Event Organization Virtual Team Management

Selected Career Highlights

Private Sector:

Salvaged an event that involved transporting over 10K people. As a result, won the contract for transportation for the annual Air Show from a direct competitor adding $50K in revenue per year Elgie Bus Lines Ltd.

Project managed the transformation of a voice traffic single-system to four frequencies and negotiated a $4K cost reduction while bringing the project in on time and within scope. The impact of the new system enhanced the overall communication process between drivers and dispatchers Elgie Bus Lines Ltd.

Researched and introduced Smartdraw, a software that saved significant time and looked more professional to customers in the creation of site plans. Freed up man hours, which in turn reduced turn around for document submissions to customers thus receiving their licenses quicker Beatty Petroleum Consulting Inc.


Provided executive-level administrative support to the Commanding officer, managed capital purchases, directed vendor relations, generated and maintained equipment tracking records DND / Canadian Armed Forces (CAF)

Drafted and delivered reports for CSE (Canadian Security Establishment) NSA (National security Agency), GCHQ (UK), DSD (Australia) and GCSB (New Zealand) as well as time sensitive reporting for missions overseas DND / CAF

Identified any danger to personnel in Kandahar and determined if local governments working with the Commanding Officer (CO) could be trusted. Mapped Satellite phone usage of persons of interest in Afghanistan helping the CO to make informed decisions when selecting collaborators DND / CAF

Lisa Andrea Lindsay 519-***-**** • Page 2

Professional Experience

Elgie Bus Lines Ltd.; Owned and Operated by Student Transportation of Canada London, ON 2012 - 2018

Providing safe and reliable transportation for school children for over fifty years. Since its founding in 1951, Elgie Bus Lines has grown to transport over 10,000 students daily throughout southern Ontario Overall revenue of STC $600M STA contributed $7M to the overall revenue and Elgie bus lines contributed $1.3M in 2018 http//

OPERATIONS MANAGER reporting to the General Manager / President for the southwest district

ADMINISTRATIVE ASSISTANT reporting to the General Manager


Promoted from front-line roles with increasing responsibility for Overall Operations, Payroll, GPS Systems, Mobile Radio inventory & repair, Charter Department, Dispatch ensuring company viability and progressive growth Oversight of 187 employees including payroll shared resp. for the 150 drivers 2nd in command to the GM

Developed a route calculation spreadsheet which reduced calculation time from weeks to a few days saving time and money. This became the norm for setting route rate payouts.

Coached the new Charter Manager and provided creative strategies to help build new business, which resulted in $300K revenue in new business for the Charter department.

Created an e-mail blast sent to all employees including 150 drivers when bus cancellations occurred. This reduced communication time to alert personnel of shift cancellations and increased the morale of the drivers.

Assumed greater responsibilities for payroll and dispatch, exceeding expectations in performing the additional duties and saving the company two FTE’s valued at $85K per year.

Beatty Petroleum Consulting Inc. Arthur, ON 2011 - 2012

A start-up venture developed from a need in the petroleum and propane industry to have an organized action plan required by TSSA should an accident ever occur providing professional consultation resources to the petroleum and propane industries


Brought in to provide continuous monitoring of new regulations and pioneering the creation of required templates and designs needed to complete new legislation from TSSA and Office of the Fire Marshal (OFM) within the propane industry.

Aided the CEO in creating the industry standard accepted by TSSA in the passing of licenses for the distribution of propane.

Collected and analyzed data for clients that required a Level I RSMP. This included site visits to measure and create a site survey, identify required safety equipment, liaise with fire marshals, local police and local government in each township to confirm reaction times and capabilities of dealing with an incident.

Submitted findings and updated the submission to match these ideas securing our first Level I RSMP accepted and licensed. These changes were also implemented in the Level II documents accepted by TSSA.

“The biggest projects that we have on the go are Risk and Safety Management plans that have been implemented into the current petroleum regulations. Lisa has been instrumental in developing the processes that we follow in completing these plans”.

Alex Beatty Sr. Consultant & President Beatty Petroleum Consulting Inc.

Lisa Andrea Lindsay 519-***-**** • Page 3

Professional Experience (cont’d)

RBL Expedited Freight Services Ltd. Guelph, ON 2005 - 2007

Provides freight transportation services throughout North America...With over 70 years of combined experience offering expertise in cross-border shipments and domestic distribution

LOGISTICS reporting to ownership (3 Partners)

Hired to oversee Logistics Management – budget and cost analysis, office re-organization, quoting and award contracting to qualified transportation specialists. Responsible for monthly budget forecasts and purchase reconciliations, payroll, invoicing, WSIB, CPP, IE. Supervision of 25 reports consisting of company drivers and owner operators.

Designed and implemented office systems that systematically and efficiently organized the routing of information and documentation throughout the office.

Identified, negotiated and booked freight from the US to Canada including full loads or LTL (less than truck load), then accurately completed all Invoicing for the operation.

Persuaded 20 to 25 owner operators to allow me to represent them and select load designations on their behalf. Their income increased which in turn raised income for the company.

Additional Experience

Canadian Military Ottawa, ON Jan 1985 - July 2003

Signals Analyst and Target Development / Station Operations Orderly Room Manager

Professional Development & Training

CFS Leitrim Ottawa, Ontario 1993

Microsoft Office Suites: Front Page 98, Web Author Course, Basic Quick Books, First Aid Instructors Course

CFB Kingston Kingston, Ontario

Trade Qualifications Signal Development 1990

Analysis and identification of unknown systems, analog and digital equipment familiarization, reporting techniques

Trade Qualifications 5 1988

Strum usage, system identification, foreign language testing

Trade Qualifications 3 1985

Morris Code proficiency 45 WPM, typing skills 125 wpm, basic search receiver usage, basic signal identification

Basic Military Training

Health and Safety Representative – accident investigation techniques

Fire Prevention, Basic Firefighter training, WHMIS Training

First Aid and CPR trained

18 years of signal development / analyst and target development

Computer & Technical Skills

Microsoft Office Suites GIS Mapping Google Mapping Front Page Web Builder Pascal Programming

Smart Draw Basic Unix Programming Zonar and Synovia GPS tracking software

Communications Research Operator Resource Manager Support Clerk Multiple Freight Load Boards

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