*** ******** *****, *******, ** ***** • 941-***-**** • ac86ph@r.postjobfree.com

Michelle Ash

Strengths and Successes

Strong communicator and highly organized. Utilizing resources and time management skills resulting in increased productivity.

Proven sales skills resulting in revenue growth.

Proven success in understanding goals and priorities, recognizing the components for a successful result and developing strategies for real world implementation.

Analytical skills including quantitative analysis to identify opportunities.

Extreme Attention to Detail.

Computer Software: Microsoft Office Suite and Pest Pac.

Experience

October 2018 – March 2019 Sage Point Financial Sarasota, FL.

Corporate Recruitment Coordinator

-Responsible for recruiting candidates from specific Universities for SagePoint Financial offices in Florida, Pennsylvania and Virginia.

February 2018 - Present Promo World Sarasota, FL.

Regional Sales Director

-Part Time Independent Contractor. Sales and Marketing of Promotional Products.

May 2015 – May 2017 Arrow Environmental Services - Sarasota, FL.

Mergers and Acquisitions Coordinator (Promotion)

-Responsible for working on 8 company mergers over a two-year period

-Companies that were acquired ranged in revenue from $100,000 to $3,000.000.

-Directly responsible for performing the due diligence process and gathering all the information needed to

make an informed decision.

-Responsible for creating the questionnaire used when performing the due diligence process.

- Presented this information to the President, CEO and CFO.

-Directly responsible for all data migration from one company to another. This includes “proofing” every customer. This can range from 500 customers to 5,000 customers. In many cases manual entry was used.

-Developed and implemented a retention policy that this is currently being used to retain customers who

may otherwise cancel due to a merger.

-Developed an additional retention program that is being used when a customer cancels due to selling their home. -This presents with a two-part opportunity. Offer to provide service at new location if applicable and I have put together ways to market to new homeowner.

Michelle Ash

October 2014 – May 2015 Arrow Environmental Services Sarasota, FL.

Customer Service Representative/ Mentor

-Acted as a mentor to any and all new hires within the Customer Care Department at the corporate company call center.

- By combining Arrow’s policies and procedures with my experience, knowledge and listening skills, I was successful in managing the customer expectations along with solving issues, question or opportunity at hand. When handling 60-80 calls a day I was at a constant 94% approval rate.

- Responsible for handling all types of customer inquiries on a daily basis. They may include, but, are not limited to: billing inquiries, new account set up, scheduling, call backs, payments, complaints, additional services (up sell) and name change and contract transfers etc.

-Acted as liaison between customer and appropriate team member when appropriate.

October 2011 – October 2014 Hobsons Termite & Pest Solutions Inc. Sarasota, FL.

Office Manager

-Schedule and process all contracts and paperwork for 6 technicians in the field who perform commercial and residential pest control, termite control, rodent and wildlife services.

-Schedule termite inspections, coordinating schedules with all pertinent people and companies involved (i.e., home buyers, realtors, home inspectors and banks where applicable).

-Developed policies and procedures which enabled company to grow 30% within my first year of employment.

-Handle all AR (QuickBooks invoicing), customer service and follow up on all potential and new business, manage 3 full time office staff, and have project manager responsibilities on large commercial accounts.

February 2010 – October 2011 H2Only Bait & Tackle Nokomis, FL.

Owner/Operator

March 2008- September 2009 Brinton Woods Senior Living Towson, MD

Corporate Director of Admissions and Marketing

-Over saw admissions & marketing departments for three skilled and long-term care medical facilities.

-Networking with local hospital social workers and case managers to build relationships and increase census potential.

-Increased census of most recent acquired facility to over ninety-six percent occupancy.

-Wrote content and was a team leader in designing the company web site along with all print marketing material (tools).

-Community marketing and sales liaison to physicians, assisted livings, and adult day care while maintaining hospital relationships.

-Worked closely with Adult Protective Services, Department of Aging and AERS.

-Worked with individual facility social workers for Provider Council for the elderly.

-Developed a program to initiate new insurance contracts and direct contracts with local hospitals to provide care for the uninsured.

Michelle Ash

March 2007- March 2008 Lightning Golf & Promotions Owings Mills, MD.

-Merged Hook Me Up Marketing with Lightning Golf & Promotions.

-Remained on staff for one year to successfully complete merger.

December-1999-2007 Hook Me Up Marketing Owings Mills, MD

Vice President

-Startup partner in a Promotional Advertising specialty business.

-Provided a creative, innovative vision of ideas for the end user to best promote their company with our promotional products.

-Assisted and established a customer base to over $1,000,000 in annual sales in our first year; achieved by targeting specific markets.

-While also making a significant contribution in developing a promotional giveaway program for the hospital and its department heads, directors, board members and their associates for positive recognition as well as department and individual successes and continued the model to include trucking companies, wholesale distribution and the contracting industry

-In 2002, while growing our existing business, I spearheaded the acquisition of an 18-year-old Frederick based Ad Specialty business (Ad Pro) in Frederick, MD.

Acosta Sales and Marketing Columbia, MD.

1989-1999 Director of Consumer Products Customer Service Department

-Successful tenure developing, growing and managing a regional office customer service department.

-Provide full customer service activities for over 100 consumer product companies.

-Responsible for hiring and systems training for new and existing employees.

Essex Community College

AA Degree in Elementary Education

REFERENCES

Available upon request

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