Manager Employee Relations
Resume:
Christine A. Cush
Staten Island, NY 10305
**************@*****.***
CAREER BACKGROUND
Throughout my 20-year career I have demonstrated proficiency in all core office administration functions, including bookkeeping, document preparation, expense reports, internal/external communications, data and records management, meeting scheduling, and task prioritization. In short, I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters. In 2015 after becoming as Certified Human Resources Specialist (CHRS) through Michigan State I stepped into a new role of Human Resources Supervisor where I was responsible for creating a new HR department by developing HR strategies and policies. In 2016 I was promoted to HR Manager.
EXPERIENCE:
New York Property Insurance Underwriting Association 5/2011 to 5/2018
Human Resources Supervisor then Manager 3/2015 to 5/2018
Develops HR strategies, policies, and activities to leverage talent and ensure compliance with laws and policies and drive organizational success.
Essential Job Functions:
Certified Human Resources Specialist (CHRS) through Michigan State University
Ensured compliance with both internal policies and applicable state and federal regulations and laws
Identified talent management issues and suggests approached to President and other senior mangers
Assisted managers and supervisors create, plan, and conduct training and various development programs for new and existing employees
Recruited, interviewed and helped select internal and external candidates for open positions
Reviewed and updated job descriptions, assisted by department supervisors and coordinates performance management process to ensure effective and timely reviews are completed for all employees
Administers various HR policies and procedures and helped managers resolve employee performance and policy issues
Moved employees from anniversary performance reviews to common date performance reviews
Conducted employee exit interviews and performed analysis for retention
Evaluated and recommended merit salary increases
Facilitated Quality Education Systems, Supervisory Development, and professional development.
Designed metrics to more closely link performance to rewards
Contributed to the development and implementation of corporate-wide policies
Responsible for conducting detailed investigations to complex employee relations issues and recommending solutions that are in alignment with the Company's core values
Helped employees balancing work and life needs
Attended all Board and Finance and Audit Committee meetings as the HR manager.
Executive Administrator 5/2011 to 3/2015
In this I had the highest level of confidentiality for all matters. All communication, internally and externally, was at a professional level. I had frequent interaction with Board of Director members, Regulatory and Legislative personnel. I also had daily interaction with Executive Management team.
Performed administrative duties for executive management, including but not limited to:
Prepared of correspondence
Coordinated teleconferences
Completed executive expense reports
Calendar management
Planned and orchestrated all Board and Committee meetings, including but not limited to:
Coordinated Board members and executive travel and lodging for various meeting and functions
Coordinated meals
Worked with executives to develop presentations
Coordinated, assembled, and distributed Board and Committee agendas
Recorded and coordinated approval through acceptance, all minutes for Board and committee meetings, including teleconferences
Coordinated companywide meetings and events
In conjunction with the Purchasing Manager:
Organized purchasing process and recommend structural changes
Obtained competitive quotes from vendors
Assisted in purchasing
Called service for repairs
Called building personnel for various circumstances
Catastrophe Claims Operations Center (CCOC) Coordinator
Responsible for the setup and maintaining the operation of the CCOC
Active member of the claims Rapid Response Team
Required to be “on-site” in the satellite office in the event the Manhattan office is not operational.
Skinflints (Restaurant), Brooklyn, NY 02/09 to 03/11
Office Manager
Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completed operational requirements by scheduling and assigning administrative projects; expediting work results.
Handled inventory control
Dealt with vendors regarding orders and deliveries
Responsible for basic bookkeeping (AP/AR, bank deposits, etc.)
Scheduled employees and events; covered any last-minute changes in scheduling
Bank of New York Mellon 06/07 to 01/09
Investigations/Due Diligence
Conducted thorough, factual, and timely investigations of a civil and/or criminal nature that involve fraud on the bank or its customers. Prepared and maintained factual and timely investigative reports in a secure manner and provide findings to management. Assisted the management in the preparation of reports as required for documentation of the Security Department.
Conducted investigative and analysis during the course of background checks on all entities seeking or currently engaged with a relationship with the bank or it subsidiaries
Assisted in the investigations for potential SAR customer activity
Compiled news articles daily to produce a Weekly Briefing
Managed and maintained various Due Diligence Group administrative databases
EDUCATION
PACE University
Currently working toward a bachelor’s degree (24 credits needed)
Professional Experience
Proficient in Microsoft Office, Scheduling Expertise, Office Systems and Procedures,
Business Communications, Attendance Management, Purchasing, Obtaining and seeing to the appropriate use of equipment, facilities, Supervisory Management, Meeting Logistics, Expense Account Preparation, Frequent interaction with high level executives, Board of Director members, Regulatory and Legislative personnel, Meeting Planning, Salary Administration, Ability to administer and ensure compliance with human resource policies and procedures. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions, Knowledge of the appropriate policies and procedures for recruiting, selecting, developing, disciplining, and evaluation performance of employees.
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