Sales Customer Service

AMANDA MURRILLO;

CMAS & NOTARY

E: ************@*****.***

C: 719-***-****

Text 719-***-****

M: 2910 Hayman Terrace,

Colorado Springs, CO 80910

PROFESSIONAL EXPERIENCE

Articulate Receptionist driven to succeed. Strategic planning and client relationship liaison. Core Values of Honor, Duty and Respect. Extensive experience leveraging strong front office management skills and strong working relationships to maximize productivity. Excels at prioritizing projects in a setting completing multiple tasks simultaneously and following through to achieve business objectives. Experienced and accomplished with linguistic skills with high quality language instruction experience. I have established and maintain effective working relationships, personally have competent skills to develop and appreciate their strengths to grow have ethics, balance, initiative. I am self-motivated, take accountability, embrace change, and execute strong organization skills. .

Master Scheduler with eight years of experience Certified Medical Administration Specialist & Care Coordination. Manage daily and weekly KPIs, adjust bills of materials as necessary and always looking out for patient’s needs. I create and maintain workflow processes to meet operations standards. Familiar with serve as a liaison between multiple departments, including sales and marketing.

WORK HISTORY

Matthews-Vu Medical Group- Certified Medical Administration Specialist CMAS Colorado Springs • 09/2017 - current Exceptionally hardworking and seasoned Master Scheduler with a stellar record of patient satisfaction. Adept at bringing a high volume of simultaneous projects to completion at or before deadline and within budget. Highly expert at managing small and large teams with complete efficiency and professionalism. I am Cross-Trained /Float trained witin every branch I Specialized in Care Coordination and CMAS/ Administration throughout Pediatrics, Urgent Care, Family Practice and Internal Medicine. Duties include Care Coordination, answering phones lines for 43 Doctors with separate schedules. MVMG also shares desk with Colorado Foot & Ankle, Rocky Mtn, Cancer Center, UC Health & LabCorp on certain days of the month. I send actions, patient scheduling and follow-up, data entry, collecting demographic/insurance information, collecting insurance copays.

SKILLS

• Self-Confidence

• Teamwork Security systems

• Generating reports and operating

computer programs (Word, Xcel,

Outlook, etc.), copier and facsimile

machine.

• Ability to multitask,

• Communicate effectively, read,

understands and follow complex

oral and written instructions.

• The ability to learn from others and

ask questions.

• Establish and maintain effective

working relationships

• Phone etiquette

• Sales and marketing

• Confidence records Maintenance

• Schedule management

• Policies and procedures

• Customer care

• Payment processing / Issue

resolution

• EDUCATION

• Amarillo College

• Altierus Career College

• PPCC

• GPA 4.00 Summa Cum Laude

• Colorado Springs

• Currently: PPCC -2021

Major: BS

• Member of AAPC

• AMT

Goal:

• BS by 2021

Education

May2015-September2017

Versatility is an asset; I have experienced major course work in business administration, and human resource. I have also more than five years in a supervisory experience. I continue to have knowledge on equipment control, ethics and law. I have taken Criminology, NIBRS, CORE, and NIBRS and have over 100 hours of Emergency Medical Training that I have completed in Texas along with many hours of clinical and schooling.

Employment

Tractor Supply March 2013-May 2015

Assistant Manager/ Senior Sales Clerk Dalhart, TX

I was asked to open a new store that was built in our area. I provided HR experience in a public sector environment, I experienced managing exempt level of professionals. I had the ability to deliver customer service excellence, hands on leadership skills and genuine understanding of all the facets of a retail operation. I possessed these attributes and thought of this as less of a job and more of a passion, I had exceeded goals and standards. I took responsibility in key areas such as receiving, freight, displays, front end controls. I took involvement in such areas in sales and profits, expense management and team leadership.

Dalhart Consumers Fuel Association Sept2009-March-2013 Grain Commodity/ Sr. Sales & Data Clerk Sup. Hartley, TX

• The Grain Commodity is the role and the responsible for managing the facility of operations and logistics. Along with originating grain commodities and coordinating shipment of commodities to customers at various locations using knowledge of cash markets and future markets. The key objective of this position is to safely and profitably manage a facility while executing sales and growth in the market. My primarily managerial responsibilities consist of, but not necessarily be limited to, the following: supervising and directing the activities of employees, ensuring excellent customer service, hiring, training and development of employees, monitoring inventory and ensuring the flawless execution of programs. I lead HR related projects for the betterment of the organization. I represented the company’s core values and maintains in-depth knowledge of legal requirements related to the day-to-day management of employees to effectively reduce legal risk and ensure regularly compliance, The perfect fit for our ROCs team. Additionally

ACCOMPLISHMENTS

• Colorado State Public Notary

Expires 02/20/2022

• CPC+ 80 hours Completed of Linda

Farrington Medical Professional

Coding

• CPC+ HVCC 200hours +

• High Value Care Coordination

• HIPPA Compliance

• AMT/CMAS/ AMT ID 2840463

• AED&CPR Certificate

• EPIC, Colorado Access & Medicaid

• Colorado Immunization Information

System CIIS Certificate

• Igniter Student Ambassador

Program

• Presidents List every semester

Volunteer Work

Hartley Co Fire Dept 2006-2013

Assist the Fire Chief with all aspects of

budget preparation and management,

including budget disbursement records.

Maintain complete and accurate files on

department personnel including

recruits, existing members and past

members.

Accurately prepare, proof read and edit

correspondence, reports and other

documents.

Coordinate the recruitment and

orientation of new employees from a

human resources perspective.

Coordinate with the HR Department to

ensure procedural compliance with

local government policy.

Prepare statistical information as

requested.

Routinely update the department

website as new information is supplied

by other department members.

Perform other related duties and special

projects as requested.

Contact this candidate