Reservations

MAGNIFICO, IRENE G.

Mobile: +968********)

E-mail: *****************@*****.***

Date of Birth: July 27, 1980

Nationality: Filipino

Marital Status: Single

PERSONAL STATEMENT

I am self-motivated and hardworking person. I’m ambitious and eager to acquire new skills.

EDUCATIONAL BACKGROUND

1997-2004

PALAWAN STATE UNIVERSITY

Bachelor of Science in Mass Communication

Major in Broadcasting

1993-1997

PALAWAN NATIONAL SCHOOL

EMPLOYMENT RECORD

March 2016-Present

(Coral Muscat Hotel & Apartments, Muscat Oman)

Reservations Agent

Responsible for:

Processes reservations by mail, telephone, or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no- shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival attachments for front office use.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquiries and makes reservations as needed.

Makes sure that files are kept up to date.

Ensures client that they are secure whatever services they are in need of.

Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

Making arrangements for clients travel programs. August 2015-February 2016

(Blue Palawan Resort, Philippines)

Reservations/ Front Office Supervisor

Responsible for:

Supervise associates in their assigned job duties.

Provide outstanding services and ensure customer satisfaction.

Address customer concerns and complaints promptly and professionally.

Respond to customer needs and requests in a timely manner.

Answer phone switchboards and transfer calls and take messages.

Ensure that guests have an exceptional experience, and act as the face of a hotel

Manage incoming and outgoing mails and faxes.

Plan and assign workloads for front office associates.

Ensure associates follow company policies and operational procedures.

Evaluate the performance of associates and provide appropriate feedback.

Address customer concerns and complaints promptly and professionally.

September 2014- December 2014

(Hotel Centro Puerto Princesa City Palawan, Philippines) Account Sales Executive

Responsible for:

organizing sales visits

demonstrating/presenting products

establishing new business

maintaining accurate records

attending trade exhibitions, conferences and meetings

Attending clients to discuss their needs and requirements and presenting appropriately to make a sale.

Make a call to arrange meetings with potential customers to prospect for new business.

Responding to incoming email and phone enquiries.

Acting as a contact between a company and its existing and potential markets.

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information.

Reviewing your own sales performance, aiming to meet or exceed targets.

July 2014-September 2014

(Hotel Centro Puerto Princesa City Palawan, Philippines) Reservations Assistant

Responsible for:

Processes reservations by mail, telephone, or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no- shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival attachments for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquiries and makes reservations as needed.

Makes sure that files are kept up to date.

Ensures client that they are secure whatever services they are in need of.

Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

Getting information about areas of interest in order to target more clients in particular seasons.

Making arrangements for clients travel programs. April 2009-June 2014

(Microtel by Wyndham Puerto Princesa City Palawan, Philippines) Front Desk Officer/Night Auditor/Reservation/Concierge Responsible for:

Take charge of the first communications, route and screen calls, greet visitors, respond to inquiries and provide information.

Room reservations, provide information and services to guests and receive payment for services.

Receive reservations for accommodation from clients, either in person, online, telephone or email.

Take guests' details and allocate their rooms

Talk to transport carriers (airlines, bus companies, rental car agencies, for example) to make and confirm travel arrangements for guests

Inform guests of the hotel services and facilities, policies and procedures

Provide tourist information to guests

Assist customers by providing information and resolving their complaints.

Make reservations for sightseeing tours, restaurants, the cinema and live entertainment

Deal with enquiries and requests from guests

Take messages for guests

Finalize guests' bills and issue receipts upon payment

Arrange accommodation for guests travelling to other destinations

Perform cashier duties

Place guests' possessions in a safe if requested

Coordinate the cleaning of guests' personal laundry and room service deliveries

Follow in-house procedures to help ensure the security of guests and employees

Look for any mistakes in the entries made by the front desk clerks and rectify them using the receipts issued.

Manage the front desk during the night shift and even attend calls on behalf of the company.

November 2007 to October 2008

(Grand Regal Hotel Bacolod, Negros occidental, Philippines) Restaurant/ Bar Receptionist

Responsible for:

Ensure that all guests are greeted in a timely, friendly, and professional manner.

Ensure all service standards are complied with as described in the server training manual.

Greet all guests within one minute.

Suggestive selling, and up selling techniques are used.

Ensure that all orders taken are written down and read back to the guest.

Prepare and deliver all beverages in a timely manner. Following the wine service steps when needed.

Responsible for running food to tables.

Processing payment

July 2003 to September 2005

(New City Hall Bldg. Puerto Princesa City, Palawan, Philippines) Office Clerk, City Government

Responsible for:

Answer telephones, direct calls and take messages.

Operate office machines, such as photocopiers and personal computers.

Communicate with individuals to answer questions, disseminate or explain information.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Type, format, and edit correspondence and other documents, from notes or using computers or typewriters.

TRAINING ATTENDED

Training Program on Front Office Management

A&A Plaza Hotel

September 3-6, 2012

New Field Staff Solution International

Call Center Training

Oct 30- Nov. 15 2006

HOBBIES AND INTEREST

.

Participate in outdoor activities, including hiking, swimming etc.

Music

Handcrafting

Languages Spoken

English, Tagalog

I hereby certify that the above information are true and correct with the best of my knowledge and belief.

IRENE G. MAGNIFICO

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