PROFILE

A dedicated professional focused on promoting effective human resource system with demonstrated ability to handle hiring procedures and required administrative functions. A self-motivated individual with exceptional inter-personal communication skills aimed at providing well-established HR support to employees.

HIGHLIGHTS

Hiring and retention Employee Record Management

Employee Relations Staff Training & Development Regulatory Compliance Workforce improvements

PROFESSIONAL ACHIEVEMENTS

Client & Family Engagement Administrator – Canadian Mental Health Association Peel – Dufferin 2019 to date

Engaged clients by conducting Client Satisfaction Survey

Increased in Case Management contact targets

Evaluated the client feedback process

Supported other engagement opportunities such as Front Desk feedback using a devise, focus group etc

Participated on the internal client survey working committee as needed

Coordinator Professional Education - Child Development Resource Connection Peel - 2016 to 2018

Responsible for organizing mandated Professional Education training for educators working in Early Learning and Child Care Sector in Peel and support Human Resource Operations team for administration of processes and practices which help to develop a high performance workforce

Administration

Assisted in critical on-boarding and off-boarding activities including job postings on the website, talent sourcing, resume screening, pre-screening interview, reference verification and exit interview

Coordinated and scheduled short listed candidates for job interview with concerned managers

Recruited subject matter specialists in the early learning industry to present in annual conference, leadership forum, events and PD workshops

Contracted the services of vendors and suppliers and maintained relationship for any services based on HR requirements

Employee Engagement

Developed procedures for orientation and training of newly hired staff, summer students and volunteers to quickly familiarize with company’s procedures and be productive employees

Conducted employee engagement survey and analyzed feedback to improve the Employee Recognition program

Assisted employees with employee Handbook interpretation and updates

Coordinated monthly staff meeting to share the updates

Human Resource Policy compliance

Supported to review the company’s HR policies & procedures to align with ESA & OH& S standards and best practices

Accomplished the performance appraisal process and provided input to launch the employee retention program

Program Administrator - Child Development Resource Connection Peel - 2013 - 2016

Served as liaison between employees and management regarding labor related concerns

Supported HR Operations team for timekeeping, data audit and payroll issues

Prepared instructional material relating to hiring practices (package for new employees, termination or package for shirt term leave)

Generated letters for lifecycle changes e.g. departmental transfers, salary change, leave of absence)

Played a key role in employee record management and maintaining employee’s information in payroll and benefit system

Assisted with administration of annual employee awards

Introduced efficient system for invoice tracking, internal/external space and logistics arrangement

Zellers Inc. - Supervisor Cashiers 2008 – 2012

Complied with all operational and HR procedures and related legislative policies

Scheduled staff shifts using company’s calendar to provide adequate staff coverage

Mediated staff issues and promoted understanding and sensitivity to diversity within multicultural environment

Effectively documented and reported cash handling for accountability

Settled clients’ issues ensuring their continued customer satisfaction and retention

EDUCATION AND PROFESSIONAL QUALIFICATIONS

Bachelor Human Resource Management – York University, CA 2020

Certified Information and Referral Specialist – AIRS 2018

Certificate - Public Administration – York University, CA 2012

Masters in Political Science (M.A) - Punjab University, Pakistan 1997

Law Graduate (L.L.B) - Punjab University Law College, Pakistan 1996

Note: Foreign credentials assessed by International Credential Assessment Services Canada

VOLUNTEER EXPERIENCE

Refugee Committee – St. Anthony Padua Parish, Brampton 2014 - 2016

Facilitator Family Literacy Program (Volunteer), Region of Peel, Brampton 2012 – 2013

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