Operations and Store Management

Location:

Edmonton, AB, Canada

Posted:

April 23, 2019

Contact this candidate

Resume:

SKILLS

Incredibly organized with an acute awareness to detail.

Friendly, outgoing, charistmatic personlity well suited for fast paced customer service

Excellent Management and ability to teach

EXPERIENCE

Store & Operations Manager KB & Company Aug 2018 – Current

I am solely responsible for insuring all duties are met and providing the best customer service to our clientele. In doing so, I have represented the skills to be able to deligate multiple staff on duty within a high and fast paced environment with little to no supervision from time of hire.

I am also in charge of budgeting labor, store, and food costs within the business.

I have experience in making schedules with 20+ employees and creating a healthy and comfortable work environment for employees.

I am very openly communicative with both my employees, customers, and the CEO of the business to ensure success of the store.

I have acted quickly and effectively dealing with any concerns or issues that come up within staff or customers as well in a professional manner.

Experienced in maintaining an extremely high standard of the CEO and her wishes for the store quality and customer service.

Have been managing the store solo since hire during peak seasons taking on all managing responsibities plus administrative work creating manuals and training manuals for the corporate business side as we have expanded into a franchise.

Proven to be a successful leader and dedicated to the goals and success of the business.

Experience with holding interviews and meetings as well as training new staff in every department of the store.

Lead Bartender Golden Nugget Casino Feb 2015-Nov 2017

Salesmanship: Deep and broad knowledge of cocktail menu and monthly promotions, including wine.

Management: Trained 4 new bartenders, ensuring attention to detail, and comprehensive understanding of the bars expectations and practices.

Responsible for weekly inventory.

Communication: Established supreme verbiage skills with a professional tone and manner to guests and team members.

Awards and Recognition: Was promoted within a month of hire to Lead, Have had multiple compliment cards handed down from Executives about supreme service, Voted highest ranked bartender and supervisor on property within the first year of opening.

Accountant Billy Navarre Jan 2014-April 2015

Responsible for all money transactions of sales between the dealership and service department as well as the body shop.

Knowledge creating invoices for all transactions made and service done for customers

Efficient computer skills and knowledge of learning multiple codes to create different types of invoices and spreadsheets

Promoted from front desk to 2nd accountant within 2 weeks of hire.

Built ability to excel at efficiently multitasking under pressure.

EDUCATION

Undergraduate McNeese State University

Studies include Drafting, Art, and Business

Member of National Honor Society

Current GPA of 3.7

Graduate 2009 Alfred M. Barbe High School