Bill Mora

**-** **** **

Middle Village, NY *****

H 718-***-**** C 646-***-****

ac86o0@r.postjobfree.com

Certifications:

Microsoft Certified Professional

Microsoft Certified Desktop Support Technician

Microsoft Certified Technology Specialist

Education:

St. John’s University, Jamaica Estates, NY

Business Management, Bachelor of Science

Computer Career Center, Garden City, NY

Certified Systems Engineer Diploma

Operating Systems:

Windows 10 Enterprise w/ Bit locker Encryption, Pro & Home, Windows 8, 8.1, Windows 7 professional, XP Professional and Home Edition, Vista, MAC OS El Capitan, Sierra, Server 2012, Server 2003,

Application & System Software:

Office 365, 2016, 2013, 2010, 2007, 2003 and 2000

Exchange Server 2013, Exchange Server 2007

Microsoft OneDrive for business, Intune company portal, Microsoft Teams, Cisco Identity Services engine, Microsoft Outlook 2003 SP2, MS Outlook 2010, Outlook 2013, IBM Lotus Notes 7.0, P.C. Anywhere 11, VNC, Windows Remote Desktop, LogMein, Teamviewer, ZOOM, Bomgar remote support

Acronis true image 2016, Ghost 8.0, Symantec Endpoint Protection 12.0, Symantec Mail Security for Microsoft Exchange, Symantec’s Message labs, Ver.6.5.1.82, Norton Anti-virus, Sophos, McAfee, Adobe Acrobat, Trend Micro’s Scanmail for Exchange 5.5, Trendmicro Server Protect 5.58 and Officescan 8.0, Anti-Spyware programs, Brightstor Arcserve Ver. 9.0, Citrix Presentation Server Client 10.2, Filesite 8.2, Workshare pro 5.2, Google Docs,, FortiClient, Symantec Cloud Messagelabs, Clearswift Secure email gateway

Familiar with WebEx, Office Live 2007 ver. 8.0, LogMeIn’s Joinme, Anymeeting & Skype

Healthmedx’s Vision ver. 8.1.42, Abaqis and Gerimenu

Familiar with NetSuite and Numara’s Track-It, OTRS, Autotask & Service now Ticketing systems

VMware Workstation 12 player, VMware Vcenter Connector, VMware Vsphere Client

Hardware:

Installation/Configuration/Upgrades

Dell, HP, Lenovo and various Core class desktops, laptops, iPad, Touch Smart 9100 Touch Screen and 2012 & 2003 Servers

Video cards, NIC cards, sound cards, broadband cards, MIFI Devices

Internal and external modems, back-up and CD-ROM drives, CD/DVD Burners, Zip drives, hard-drives

External print servers HP Direct and Jet Direct Ex Plus

Smart phones iPhone and Androids, Scanners, USB Flash Drives, Canon digital cameras, Projectors, Blackberry’s 8830, Polycom A/V and Crestron A/V, Cisco MX500 VC

Maintenance / Repair

Network laser and DeskJet printer, Zebra ZXP Photo ID Printer; replacement of toners, imaging drums, transfer rollers, fusers and maintenance kits

Network:

Performed laptop, workstation and Server installation’s and administration

Familiarity with ASA 5510 firewall

Setup and configured network printers, HP digital scanners

Configuration and set-up of Linksys wireless networks

2018-present IT Analyst, Baillie Gifford, NY

Provide Executive level Desktop Support for NY Staff/Remote support

Involved with current companywide Windows 10 deployment, systems preparation, application upgrades and email migration

Performed OneDrive training and responsible for documentation

Intune company portal installation and configuration for iPad/iPhones

Interaction with vendors, 3rd party support and service technicians

Meet weekly with Infrastructure Delivery service Team to review issues, planning and discuss projects

System deployment and setup for new hires and orientation

Provide A/V support of Cisco MX500 for weekly conferences

Coordinate daily with offshore IT department

First IT person to be hired Fulltime and successfully oversee overall operation and growth of NY branch office

Daily activities can consist of performing file restorations, troubleshooting Wireless connectivity issues, tracking emails, application support, etc

2017-2018 IT Site Administrator, AICPA/CPA.COM, NY

2nd level Desktop/Remote Support for AICPA & CPA.com staff for walkups and through in-house ticketing system; Service now.

Office 365 administration and Active Directory experience with user account creation & permissions

Onboarding of new hire’s and orientation of equipment and software training as needed.

Imaged, Prepared, configured and provisioned Windows 10 64 bit Lenovo and Dell laptops to staff.

Smartphone; Android and Iphone support and Intune portal setup.

FortiClient VPN account creation, installation, configuration and support

Provided Audio/Visual Support with Lifesize and Crestron equipment via Zoom for multiple conference rooms on a weekly basis

Day to Day office support; Network printer, laptop, docking station, wireless connectivity, Office 365 & Onedrive setup and support

Coordination of onsite service techs and vendors

2015- 2017 Systems Administrator/Desktop Support, Prolifics, Inc., NY

Responsible for providing Desktop/Helpdesk local or remote Support to North American Staff and over seas

Trained new hires on policy, procedure and protocol regarding laptops

Manage equipment and supplies inventory.

Weekly HR and Recruitment meeting

Performed laptop & Server upgrades, Laptop & Server repair, printer setup,

Coordinate with service techs, vendors, maintenance engineers

Collaborated on systems replacement deployment of Windows 7 transition to Windows 10 operating system.

Performed routine operations in a VMware environment

Imaged systems via Acronis, Ghost and by Fog server

Equipment management experience with Google Docs spreadsheet and distribution of Smartphones, laptops, MiFi devices

Equipment allocation and distribution of Smartphones, laptops, MiFi devices

Office support; network printer installation & configuration, VOIP phone and wireless connectivity support

Video/Phone conference, projector, Polycom and presentation software setup

2011-2015Systems Admin, Dr. William O Benenson Rehabilitation Pavilion, Queens, NY

Responsible for Healthmedx EMR rollout and overall network infrastructure upgrade

Implemented Disaster recovery tool for web based Electronic Medical Records application

Project oversight; Implementation of Visonex EMR for Dialysis Department

Manage end user hardware, applications, testing and support functions of staff of 1500

Responsible for creating new IT policy and procedures for staff consistent with Hipaa Regulation

Implementation of recycling program; enabled toner reducing features and proper toner disposal

Active Directory experience with user creation, disabling accts and Group policy implementation

Implemented disaster recovery measures for workstations and servers

Responsible for day to day management of IT systems of 4 Facilities and supervision of IT staff

Coordinate w/ 3rd party vendors; maintenance, cabling, communications and service techs

Planning & Deployment of new Time and attendance IP based Smartlinx system

Implemented morale programs for staff and residents

Coordinated with 1199 union liaison to provide free basic computer and EMR training for Staff

Directly responsible for Hire, development and performance review of IT staff

Meet weekly with Senior Management and ownership to discuss and review projects, planning and progress updates

Responsible for XP phase out program and systems replacement deployment.

Collaborated on Exchange 2007 to Exchange 2013 Migration.

2008-2011 IT Specialist, Harbor Consulting and Management, Manhattan, NY

Provided White Glove Desktop Support to C-level Executives and general staff

Onsite support includes Clients such as The Pepper Hamilton Law firm

Responsible for in-house application support

Video conference, projector, Polycom and presentation software setup

Daily turnover reports and tape rotation

Printer inventory and ordering supplies

Citrix, Blackberry and Email support

PC/laptop deployment and workstation configuration and Imaging

Wireless support and broadband card setup

Server maintenance updates

Support of in-house database systems

Coordinate w/ 3rd party vendors; maintenance, cabling, communications and service techs

2007-2008 Helpdesk Manager, Precision IT Group Manhattan, NY

Assigning tasks and scheduling engineers for onsite assistance

Responsible for meeting all SLA’s and providing timely resolutions for client needs

Involved in the escalation process when determining the technical needs of the client.

Monitoring daily the ticketing system and Coordinating with clients regarding service calls

Approving time off requests and general oversight of office operations.

Responsible for creating policy and procedure for staff members

Familiar with Autotask ticketing system utilized for record keeping and establishing service calls

2000-2007 Network Specialist/Consultant, Advanced Technologies Group Inc., New Rochelle, NY

On-site Desktop support of NYC based clients in their use of a variety of software applications and equipment. These clients include; The Gay Men’s Health Crisis, The Association of Junior Leagues International, The Aaron Diamond Aids Research Center

Operating system and application installs.

Evaluate, install and monitor virus protection software to ensure system performance.

Conduct diagnostic procedures on workstation computers to resolve user problems.

Maintain Help Desk call records and document IT procedures as required.

Coordinate with software and hardware vendors’ tech support representatives in troubleshooting software or equipment problems.

Replace and upgrade hardware and software.

Perform daily back-ups, security reviews, and data recovery as needed.

Create user accounts, conduct new hire orientation and provide special equipment training as needed.

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