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Customer Service Manager

Alexandria, Virginia, 22304, United States
April 23, 2019

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Taurean Anderson



A US Army veteran with 6 years of professional experience. Excels at collaborating in a cross-functional environment with fluid priorities while accomplishing tasks and achieving goals independently. Promoted to positions of increasing responsibility by exceeding overall performance expectations. Outstanding communication skills, leadership ability, customer service aptitude, and business acumen.

Troubleshooting Hardware / Software Repair Data Management Maintenance Inventory Tracking

Communications Critical Thinking Technology Customer Service Training

Professional Experience

Positions with Kadena Main Exchange Kadena Air Base, Japan Oct 2012 – Present

Electronics Supervisor Jul 2018 – Present

Electronics Associate Apr 2018 – Jul 2018

Customer Service Associate Feb 2013 – Apr 2018

Electronics Associate Oct 2012 – Feb 2013

Supervised associates and assisted customers, providing in-depth computer and electronics assistance, including troubleshooting and repairing hardware and software issues.

Increased monthly sales revenue by $50K+.

Established and conducted regular maintenance on tracking systems for high-value inventory / merchandise.

Coordinated storewide event opportunities to increase revenue and store popularity.

Served as an escalation point for customers, maintaining a high standard of professionalism and customer service.

Military Experience

Satellite Communications Operator – US Army Fort Buckner, Japan Dec 2005 – Apr 2012

Provided technical assistance to subordinates engaged in the operations and maintenance of strategic satellite communication systems.

Ensured backup equipment and repair parts were available to sustain system operations.

Performed complex and multifaceted tasks associated with stressed and unstressed network operations.

Supervised and performs alignment, control functions, and direct support maintenance on assigned communications equipment.

Compiled system and network statistics for reports.


Bachelor of Science, Information Systems Management – University of Maryland (in progress)

Certification & Training

CompTIA Security + ce Certification

Manager development course

Supervisor development course

Electronic technology course

Risk management basic course

Disaster planning course

Teleport Monitoring and Control Segment (TMCS) Operator course

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