240-***-**** firstname.lastname@example.org https://www.linkedin.com/in/TaureanAAnderson
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN
A US Army veteran with 6 years of professional experience. Excels at collaborating in a cross-functional environment with fluid priorities while accomplishing tasks and achieving goals independently. Promoted to positions of increasing responsibility by exceeding overall performance expectations. Outstanding communication skills, leadership ability, customer service aptitude, and business acumen.
Troubleshooting Hardware / Software Repair Data Management Maintenance Inventory Tracking
Communications Critical Thinking Technology Customer Service Training
Positions with Kadena Main Exchange Kadena Air Base, Japan Oct 2012 – Present
Electronics Supervisor Jul 2018 – Present
Electronics Associate Apr 2018 – Jul 2018
Customer Service Associate Feb 2013 – Apr 2018
Electronics Associate Oct 2012 – Feb 2013
Supervised associates and assisted customers, providing in-depth computer and electronics assistance, including troubleshooting and repairing hardware and software issues.
Increased monthly sales revenue by $50K+.
Established and conducted regular maintenance on tracking systems for high-value inventory / merchandise.
Coordinated storewide event opportunities to increase revenue and store popularity.
Served as an escalation point for customers, maintaining a high standard of professionalism and customer service.
Satellite Communications Operator – US Army Fort Buckner, Japan Dec 2005 – Apr 2012
Provided technical assistance to subordinates engaged in the operations and maintenance of strategic satellite communication systems.
Ensured backup equipment and repair parts were available to sustain system operations.
Performed complex and multifaceted tasks associated with stressed and unstressed network operations.
Supervised and performs alignment, control functions, and direct support maintenance on assigned communications equipment.
Compiled system and network statistics for reports.
Bachelor of Science, Information Systems Management – University of Maryland (in progress)
Certification & Training
CompTIA Security + ce Certification
Manager development course
Supervisor development course
Electronic technology course
Risk management basic course
Disaster planning course
Teleport Monitoring and Control Segment (TMCS) Operator course